Beauty Outlet Reviews 

643
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional value and affordability of the makeup items. Customers frequently mention the extremely fast shipping times alongside careful and secure packaging, often appreciating nice personal touches like handwritten notes from the packers. Shoppers regularly state how wonderful it is to easily find favorite discontinued cosmetics that are no longer stocked on traditional high street shops. Some reviewers were not happy with product quality, mentioning specific disappointing experiences such as cosmetic compacts arriving completely broken, receiving sealed containers missing their proper lids, or finding empty tester bottles inside ordered packages.

What people talk about most

Product

Reviewers mention positive feedback about product quality, pricing, and variety. Consumers express... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and extremely fast... See more

Price

Users describe satisfaction with the affordable price and great bargains available across the selection.... See more

Order

Consumers find ordering to be a highly positive experience with fast delivery and great prices. People... See more

Quality

Clients share ambiguous opinions on quality, with experiences varying widely among reviewers. Many consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I never heard of Beauty Outlet before, I was looking for Face Foundation and I came across this site. I placed my order and it took 2 days and it was packed Beautifully by a Lady call Sophie. To Sophi... See more

Rated 5 out of 5 stars

Beauty Outlet are fantastic!! I managed to find an eyeshadow on their website, that I have used for sometime that no longer seemed to be sold on the high street.Not only was it a fantastic price and... See more

Rated 5 out of 5 stars

Super quick delivery. Easy to track in the Shop app. Products as described, and at a great price. Love the fact that my parcel came with a personalised note saying who packed it, nice touch. This i... See more

Company replied

Rated 5 out of 5 stars

My original order was left on my doorstep and possibly stolen. It was meant to be a present but the team over at beauty outlet sorted everything out for me and speedily too! Cannot recommend them enou... See more


Company details

  1. Cosmetics Store

Written by the company

Our vision is simple: to deliver the widest choice of beauty products available at the most competitive prices. We’re relevant, fast moving and have an acute awareness of trend. Beauty Outlet caters for all ages and our teams are trained in offering tailored advice for personal needs. We make a difference to how people look and feel and are committed to consumer experience.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

643 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(643)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service

Ordered twice from this company and will be spending alot more and spreading the word to my family and friends.

This company upholds everything it says, "before leaving any negative feedback, give us an opportunity to resolve it" and so they did in a speedy timely manner. I had a very minor issue and this company replied within hours and resolve it.

100% for customer services, speedy delivery, secure packaging and immaculate goods.

100% recommend anyone who is thinking of ordering from Beauty Outlet. You will not be disappointed. It will be your 'go to' if you need make up or anything else.

I myself had been in customer service for over 40 years, and this company is on point. Customer service is vital, especially regarding online orders, it builds trust. Many companies have lost that.

Well done to everyone who was involved in my order, from start to finished. I appreciate you all for the service I received.

Thank you.

Tia. Xx

January 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing Beauty Outlet

I never heard of Beauty Outlet before, I was looking for Face Foundation and I came across this site. I placed my order and it took 2 days and it was packed Beautifully by a Lady call Sophie. To Sophie Thank You, I will be ordering more beauty and skincare, Excellent

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous makeup, excellent price

I was able to get makeup that I am finding it harder to source and at such an excellent price too. Thank you so much the service and delivery was also excellent, efficient and very quick. Thank you.

January 12, 2026
Unprompted review
Rated 2 out of 5 stars

Mystery makeup box which probably testers with all expired products

Yesterday I went to get some gifts from your store in MC Arthur Glen, all staff were very kind and helpful. I saw a mystery makeup box which would be perfect as a birthday present. And I checked inside of the box same day and there were no product inside just bottles empty or with a miniature amount of product which they all looked expired and all seemed as if they were all testers, as they weren't sealed and we're absolute empty for £8 this is disgusting because I had paid for all testers which I could've gotten full and new product but I had nothing worthy inside. Is there any sort of way I can get a refund for this please? As I haven't dared to use anything. I wouldn't risk it at all!

January 10, 2026
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Thank you for getting in touch and for your kind words about our store team.

We’re very sorry to hear about your experience with the mystery makeup box. This is not the standard we provide.

To help us resolve this matter, please email us at CS@beautyoutlets with your details and a brief summary of the issue.

Our customer service team will be happy to assist you further.

Kind regards,
Customer Support Team
Beauty Outlet

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Rated 5 out of 5 stars

Good products and good customer…

Good products and good customer service! I recommend them.

January 10, 2026
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Thank you for your kind feedback!

We’re delighted to hear you’re happy with our products and customer service. Your recommendation truly means a lot to us, and we look forward to welcoming you back again soon.

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

I ordered a gift for my daughter for…

I ordered a gift for my daughter for Christmas and I didn’t think it would come in time but it came the next day just in time for Christmas!

December 23, 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

We’re delighted to hear your order arrived in time for Christmas and that we could help make your daughter’s gift extra special. We really appreciate your support and hope to see you shop with us again soon.

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

Would recommend

Super quick delivery. Easy to track in the Shop app.
Products as described, and at a great price.
Love the fact that my parcel came with a personalised note saying who packed it, nice touch.
This is the first time I have shopped with this company online, as usually visit their physical store at Gunwharf Quays (also great).

December 16, 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Thank you for taking the time to leave such a lovely review!

We’re so pleased to hear you enjoyed the quick delivery, easy tracking, great prices, and the personalised touch in your parcel. It’s also wonderful to know you enjoy visiting our physical store as well.

We truly appreciate your support and look forward to welcoming you back both online and in-store.

Kind regards,
Customer Support

Rated 5 out of 5 stars

12th dec

Fast delivery , packed lovely beautiful eyeshadows , thankyou so much too chloe who packed fabulous. Thankyou and best wishes for Christmas 🎄 💫💫💫✨

December 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent choice

Excellent choice, and the product I bought was great value and the delivery was brilliant too. Very impressed. I'll be using this company again. Thank you

November 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Stolen but sorted!

My original order was left on my doorstep and possibly stolen. It was meant to be a present but the team over at beauty outlet sorted everything out for me and speedily too! Cannot recommend them enough for brilliant products prices and customer service! Thankyou

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. I received a damaged product and emailed Beauty Outlet and I received the same product in perfect condition within days. The products I purchased are really good quality and the customer service was above and beyond. Many Thanks

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Beauty Outlet great service

Beauty Outlet has consistently great prices. Items are always recieved speedily and are well packaged.
I have bought from them several times and can't recommend them highly enough.

September 11, 2025
Unprompted review
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Rated 5 out of 5 stars

A good experience

A good experience

An eyeshadow compact arrived broken. I contacted Beauty Outlet and received a replacement immediately.
I will purchase from them again as very impressed

August 11, 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Eleanor,

Thank you for your feedback! We are sorry to hear that your eyeshadow compact arrived damaged, but we are pleased we were able to provide a prompt replacement. We greatly appreciate your comments and are delighted to know you intend to shop with us again. ✨💖

Kind regards,
Mieya

Rated 5 out of 5 stars

What an excellent company

What an excellent company. Easy to contact with an immediate reply. They go beyond being helpful and friendly. The product was good value, packed well and posted fast and efficiently.

August 14, 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Jo,

Thank you so much for your kind words and wonderful feedback! We’re glad to hear that you found our team helpful and friendly, and that your order arrived quickly and in great condition. We truly appreciate you taking the time to share your experience, and we look forward to serving you again in the future.

Kind regards,
Mieya

Rated 5 out of 5 stars

Great purchasing experience.

Beauty Outlet was the only website to stock a specific cosmetic item that I wanted but was unable to find elsewhere at a very competitive price. Ordering online was easy, transparent and delivery was pretty quick. Items were received well packaged and in brilliant condition. Will definitely use again.

August 5, 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hi Rachel,

Thank you so much for your lovely feedback! We’re delighted to hear you found exactly what you were looking for with us and at a great price. It’s fantastic to know your order arrived quickly, well packaged, and in perfect condition. We really appreciate your support and look forward to welcoming you back again soon!

Kind regards,
Customer Service

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