BeautyTheShop Reviews 

I ordered Donna Karan Cashmere and Vanilla and was sent Cashmere and Palo Santo. At £86 I’m not prepared to absorb this mistake for the company. I have sent them three emails all of which they have ignored and I am now escalating through PayPal. The perfume itself looked fine (though it is sealed so I can’t say for certain) but the fact they are ignoring me instead of rectifying their mistake makes me really cross.

I am extremely disappointed with my purchase. I ordered an Ex Nihilo Blue Talisman perfume, but I received a completely counterfeit item. As a fragrance expert, I immediately noticed shocking manufacturing defects. The factory address on the external blue box (352, rue Saint-Honoré) does not match the incorrect address printed on the bottle's bottom sticker (15 Avenue Victor Hugo). Furthermore, the sticker contains a major typo reading "Natura1 Spray" with a number "1" instead of an "l", and the inside core of the atomizer nozzle is white plastic instead of the authentic black core. To make matters worse, I compared the juice to an authentic sample, and the scent profile does not match at all. This is either a severe inventory issue or a fraudulent return that wasn't checked by the warehouse. I have already emailed customer service with clear photographic evidence and I expect a full refund immediately.

I generally believe in giving credit where credit is due and rarely leave negative reviews, but my experience with Beauty The Shop has been extremely disappointing.

Order number: 183440272467

I returned an item in accordance with their returns policy, and tracking information confirms that it was delivered and received on 8 June. Since then, I have received no acknowledgement that my return has been received or processed, and there has been no update regarding my refund.

I have sent numerous messages through their customer service platform, but none have received a response. Due to the complete lack of communication, I have now had to raise a dispute through PayPal in an attempt to resolve the issue.

A simple confirmation of receipt and a timely response to customer enquiries should be standard practice. The lack of customer support has been frustrating and has left me completely in the dark.

I hope this review encourages Beauty The Shop to improve their communication and after-sales service.

Thank you very much :) . Fast delivery. recommend :)

I don’t have my order , you can’t say that is delivered to my address because I didn’t pick it up I don’t know who take it no my family no my neighbours

Ordered Ex Nihilo Blue Talisman & Malibu Party at the Bay. Arrived very quickly considering this was shipped from Madrid, Spain. Please ignore these stupid reviews questioning authenticity… BeautyTheShop are extremely trustworthy. Just accept if you’re ordering from abroad there may be longer waiting time if ordering from the UK. The prices are amazing and very worth the wait. I thought I might have had some samples included with my order but hopefully next time. Thanks again for a great service and quality product.

Fast delivery & very happy with the fragrance

I would strongly advise avoiding this company. They have not issued a refund despite the item being returned over a month ago. I’ve been waiting an extended period for a refund on an expensive bottle of perfume, and customer service has been extremely unhelpful throughout. Based on my experience, I would not recommend purchasing from them

Took them a week to realise that they don’t have the item I want in stock. Waste of time. It was in stock when ordered and they was quick to take my money

Fantastic store! Delivery was really fast to Australia and the package was really well wrapped!

Just amazing!

Quality of service, quality product, price discount and supersonic speed with delivery. It’s really amazing as I will buying from you.

Fantastic prices and great products. You can’t go wrong. Five stars and extremely happy. Already ordered more from them.

Good product, delivery and communication

This was my first time ordering Creed Aventus Absolu from Beauty Shop, and I’m very satisfied. Despite my initial hesitation, the perfume arrived in its original packaging along with three additional sample fragrances. The delivery to London was delayed by two days, but the product was exactly as I expected. I will definitely consider ordering from them again in the future. 👍

Not responsive on an order that i placed. They inform me about a change in my order and i provide the information and now they are unresponsive ...have i been scammed? The perfume bottle is quite expensibe too

***DON'T BUY FROM THEM - HUGE SCAM *** I purchased a very expensive bottle of perfume from this website and they sent me a box that had clearly been tampered with and which I believe is potentially counterfeit. I reported it to their bot-system on their website as thats the only way of registering a complaint. It said that the complaint was registered but it wouldn't give me a reference number and it just said someone would be in touch. I have not heard anything from them and not even an email to acknowledge the complaint. This website is a scam, they are selling counterfeit goods. I even found out that they are not legally registered to sell the brand of perfume that I bought. DON'T BUY FROM THEM - HUGE SCAM

⚠️WARNING⚠️
THEY SOLD ME FAKE FRAGRANCES!
BE AWARE GUYS

The best ! Great done! Thanks!