I ordered Bois Imperial Extrait and the item arrived in perfect condition, extremely well packaged and to my surprise there was a little gift bag with two samples and some skin care. Amazing service t... See more
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Review summary
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Ordered Ex Nihilo Blue Talisman & Malibu Party at the Bay. Arrived very quickly considering this was shipped from Madrid, Spain. Please ignore these stupid reviews questioning authenticity… BeautyTheS... See more
Very happy first experience using BTS for purchase of a heavily discounted Acqua di Parma item. Well packaged item arrived just a few days after order, received via our excellent Royal Mail delivery t... See more
Having read some of the reviews about 'scam' perfumes, I was slightly worried when I ordered a bottle of Bandit, by Robert Piguet. I had previously paid £200 for this but the Besuty the Shop price... See more
Company details
About BeautyTheShop
Written by the company
With more than 13 years of experience in the perfumery and professional cosmetics industry, a catalogue of over 12,000 products and a presence in over 30 countries, Beauty The Shop is a benchmark For online shopping based on the following principles:
⭐Only original products.
🎁Personalized customer service and care based on a human team specialized in beauty and high perfumery.
↩️Money back guarantee, thanks to our agreements with the best logistics companies and our price competitiveness.
🔒Increased investment in technology making it possible for our shop to have the highest internet security measures available.
Join us and discover the best cosmetic products and fragrances.
⭐Only original products.
🎁Personalized customer service and care based on a human team specialized in beauty and high perfumery.
↩️Money back guarantee, thanks to our agreements with the best logistics companies and our price competitiveness.
🔒Increased investment in technology making it possible for our shop to have the highest internet security measures available.
Join us and discover the best cosmetic products and fragrances.
Contact info
calle albuñol nave 6 albolote, 18220, granada, Spain
- +34958490405
- info@beautytheshop.com
- beautytheshop.com
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Contrary to some of the negative…
Contrary to some of the negative comments I have seen across some platforms, I have to with urgency say that it's all not true!. My experience with Beauty the Shop has been 100% fantastic. An excellent company. They respond to emails. They have authentic products and deliver safety and on time. I can wholeheartedly recommend this company. Don't always believe what you read on line. I am just relearning this. I will be buying from them again, so should you.
May 6, 2026
Unprompted review
Great shop got my products very quick
Great shop got my products very quick, had to wait a little longer on a response from them when I had send them a message but it wasn’t a big issue.. will order here again
May 4, 2026
Sold me a fake fragrance and told me to…
Sold me a fake fragrance and told me to send it back, it's been over 2 years now and they still haven't refunded it, scam company!
January 5, 2026
Unprompted review
Was very impressed with delivery time…
Was very impressed with delivery time on this purchase! In love with the fragrance I bought Nishane - meant to be seen. I others on my wish list! Will be buying very soon
May 4, 2026
Non responsive and pointless so called customer service option for contact
There's no doubt they have a wide selection of goods and competitive but the customer service is truly appalling.
I've noted on other negative reviews I'm having the same experience with no replying to countless
messages on their website which incidentally only works when it wants , it does not allow images of anything to be downloaded/attach files as it suggests you can do.
I ordered x2 products both on one order number then got a delivery with another email stating an order number for one that got delivered , I was expecting the other one to turn up which it hasn't.
Left messages and of course no response to this asking for at least a response. They get your money and ignore you.
They have a phone number which also guess what doesn't work .... this is all designed to eventually make the customer give up and it goes away for them. I also note they are keen to applaud their service when they get good reviews and hardly respond to negative.
Suggest tread carefully with this company as they are red flags despite any positives
You are only as good as your after sales care which in this case is atrocious
April 30, 2026
Unprompted review
the most uselsss company in the world.
the most uselsss company in the world.
3 weeks I’ve been waiting for my parcel, all I get is the same repeated email any time I contact customer service. What a useless company, don’t waste your time and money with them.
April 28, 2026
Unprompted review
Great prices !
Great prices !
Great choice of Fragrances
Trusted purchase
April 22, 2026
Unprompted review
The speed was impressive and packaging…
The speed was impressive and packaging sufficient.
Favourite brand plus the price was £ 80 cheaper than everywhere else
April 20, 2026
Nunca tinha tido problemas antes e
I’d never had any problems before, and the delivery service is actually really quick, but this time I had an issue: I bought a 100ml bottle of perfume (Santal Painkiller) and they sent me the 50ml version. I’ve already sent an email and filled in the form on the website, but I haven’t received a reply yet.
In the meantime the "offer in goodwill” they presented was a 35€ refund for something that was completely their fault and which is still active on the website!!! The perfume still appears as a 100ml bottle and yet they ship a 50ml instead and hope that you will settle! Such a disappointment and a lost customer!!!!
April 14, 2026
Great item from BeautyTheShop
Item arrived quickly and well packaged, very pleased with site as was kept up-to-date with progress, thank you, very happy.
April 13, 2026
Unprompted review
Reply from BeautyTheShop
Dear L.Millar,
Thank you for your feedback. We are delighted that you find your experience satisfying. Reviews like yours allows us to improve and provide better service to our clients.
Thanks again for taking the time to tell us about your experience.
Please feel free to contact us if we can do anything else for you.
See you soon at BeautyTheShop! And enjoy your purchase!
All the best,
The BeautyTheShop Team
Reply from BeautyTheShop
Dear Ana,
Thank you for your message and for your kind words. Here at BeautyTheShop we strive to offer the best service possible for our customers and comments like yours help us to improve.
We would like to thank you for trusting us. For any future inquiries, please do not hesitate to contact us, we will be more than happy to help.
We wish you a great day!
Sincerely,
The BeautyTheShop Team
Ordered from the UK
Ordered from the UK. beauty the shop had the best price i could find for Creed Aventus Cologne. Package arrived in 10 days shipped from their store in spain. Well packaged genuine product and included some nice samples x2 creed and 1 ex nihilo along with some skin care samples. Will use them again without hesitation. No issues with duty or customs and nothing extra to pay
April 7, 2026
Unprompted review
Reply from BeautyTheShop
Dear Alan,
Thank you for your feedback. We are delighted that you find your experience satisfying. Reviews like yours allows us to improve and provide better service to our clients.
Thanks again for taking the time to tell us about your experience.
Remember to join our ⭐Club Beluxe⭐ where you will find exclusive offers. Plus, you'll accumulate points that you can redeem on your next purchases.
Please feel free to contact us if we can do anything else for you.
See you soon at BeautyTheShop! And enjoy your purchase!
All the best,
The BeautyTheShop Team
Impossible to access the site as it…
Impossible to access the site as it gets stuck in a loop of displaying access messages.
April 4, 2026
Unprompted review
Reply from BeautyTheShop
Dear Tom,
Thank you for your feedback, and we’re sorry for the inconvenience you’ve experienced.
We have passed your query to our IT department for further investigation. In the meantime, please note that this issue can sometimes occur when using Google login.
We recommend trying to access the site using a different browser or clearing your cookies and browsing history, as this often resolves the issue.
If the problem persists, please don’t hesitate to contact us directly so we can assist you further.
Best regards,
The BeautyTheShop Team
First time using and great
First time using and despite the overall positive score, was a little concerned with some of the negative reviews. But personally very happy. Great price, fast delivery and clearly an authentic product. All good!
March 28, 2026
Unprompted review
Reply from BeautyTheShop
Dea Robert,
Thanks for the awesome review!
We count ourselves lucky for customers like you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Please feel free to contact us if you have any question or doubt. We can't wait to see you again!
Remember to subscribe to our newsletter and don’t miss out on our latest promotions and get 10% off your order.
We wish you a great day! And enjoy your purchase!
Sincerely,
The BeautyTheShop Team
I order vitamins on 18 February
I order vitamins on 18 February, didn’t receive and BeautyTheShop not replying to my emails
March 21, 2026
Unprompted review
Reply from BeautyTheShop
Dear Reda Roliciene,
Thank you for your feedback. We strive to offer the best service possible for our customers, and comments like yours help us to improve. We are sorry for any inconvenience that this may have caused.
Furthermore, we've been informed by our customer service team that you have been in contact and that your case is solved.
Thank you for your time. For any further questions, do not hesitate to contact us.
Have a lovely weekend ahead!
Kind regards,
The BeautyTheShop Team
Great all round service
Prices are good, rewards make them even better. Orders sent out promptly and product is always as expected.
March 20, 2026
Reply from BeautyTheShop
Thank you so much for your kind words, Richard. We really appreciate you taking the time out to share your experience with us. We're so glad you were satisfied with your experience.
We’d love to continue providing great service to awesome customers like you.
Let us know if you need anything else. We will be more than happy to help.
Thanks again for choosing BeautyTheShop.
Have a wonderful day!
Best wishes,
The BeautyTheShop Team
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