Smell not the same.erlyer I ordered another aromat because I ordered wrong.But now I know this smell.It is my favourite Parfüm. It smells completely different and doesn't last long.if you sell copies... See more
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See what reviewers are saying
First order in early 2026 was sent to me within 4-5 working days. All good. Second order was delayed for more than a month.. Very frustrating but eventually the parcel showed up! I like the sho... See more
Company replied
the shampoo smells great, my hair doesn't get greasy and it kept its volume and shine, at least that's what happens to me and my daughters, it washes off easier than common shampoos, the neck and chin... See more
Everything was according to my expectations and even more: delivery and product quality. I will certainly order again with this shop. Thank you! Update June 11, 2026: - my first order was d... See more
Company replied
Company details
Information provided by various external sources
✓ Ihr Profi für Düfte, Make-up, Kosmetik und Haarpflege, jetzt online bestellen und Beauty Produkte entdecken! ✓ Gratisproben ✓ Schnelle Lieferung ✓ Top-Bewertungen.
Contact info
Wenzendorfer Straße 9, 21244, Buchholz in der Nordheide, Germany
- beautywelt.de
3.5
Average
42K reviews
Asks customers to review
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Slow delivery
It’s been almost a month (2025-August) since I ordered from this page. They still haven’t sent me a tracking number.
September 23, 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
we are very sorry for the inconvenience and the delay you experienced. Your order has since been cancelled, and we truly regret that we were unable to fulfill it as expected.
We apologize for the trouble and appreciate your understanding.
Kind regards,
Pia from the Beauty Welt Team
Fast shipping
Fast shipping. The packaging was shortened by 1 cm during transportation. The packaging could have be done more better. Luckily the Christmas Calendar was not damaged.
September 20, 2025
Reply from Beautywelt
Dear costumer,
we are truly sorry that some damage occurred to the packaging during transportation. Thank you for sharing your feedback with us – we will gladly take it into account to further improve our shipping process.
We are happy to hear that the calendar itself arrived safely, and we greatly appreciate that you value our fast service.
With kind regards,
Pia from the Beautywelt Team
10/10 experience, fast delivery and unbeatable prices
i ordered a perfume on thursday(late) night and on saturday it arrived!
i panicked at first cause the payment went to gutehaare hairdressers and i though i got scammed or made some mistake. but turns out this is where it goes when you choose the card payment. so i went and read reviews here and made myself spiral for absolutely no reason. i even sent them an email to confirm that i paid who i was supposed to pay haha.
beautywelt is not only legit, they have great prices and they deliver super fast. i would recommend them to anyone and would definitely order from them again
September 20, 2025
Unprompted review
It’s been more than a week with no…
It’s been more than a week with no updates I emailed them multiple times and called them multiple times stayed on the line for more than an hour but no answer !!!
This is unacceptable
September 15, 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
we are sorry for the inconvenience you experienced. Your order was cancelled after 6 days, and the cancellation was confirmed within 2 hours of your request. Please note that our regular processing time is 3–7 business days. We regret that your order could not be shipped in time.
With kind regards,
Pia from the Beautywelt Team
Bad experience with customer service
I ordered a perfume on 6th September, but I have not received it yet. I tried many times to contact customer service on the hotline, but there was no response. I filled out the contact form and sent an email, but they didn't even respond. Don't order from this website again.
September 6, 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
we are sorry to hear that you were not able to reach us by phone. Please be assured that we take every inquiry seriously.
Your order has already been cancelled as requested, and we regret the inconvenience caused.
Kind regards,
Pia from the Beauty Welt-Team
Very fast shipping and good service
September 8, 2025
I did not get my order
I did not get my order, and it took beautywelt 3 weeks to send me my money back.
September 8, 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
we are very sorry for the inconvenience. According to our records, your order was cancelled after 10 days and the refund was initiated accordingly. You should have already received the amount back.
To be absolutely certain, we will have this checked again and ensure that the refund has been processed correctly.
With kind regards
Pia from the Beautywelt Team
this website is an absolute scam
this website is an absolute scam. I ordered a perfume on July 11. My card was debited but I’ve never received the item I have sent multiple emails I have filled in a complaint form online. I have filled in a return form online. I have tried to call several times to no avail because nobody picks up the phone and so I have lost €150 without ever receiving the item I ordered without a refund without any kind of response, only promise that I would get refunded which I received the month ago . and it obviously never happened. it’s shameful that you operate this way.
July 11, 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
thank you for your feedback. According to our system, your order was already cancelled and refunded about a month ago. We are very sorry if this was not clearly communicated to you.
To ensure that you have indeed received the refund, we will immediately have this checked again and get back to you with confirmation. Please rest assured that it is never our intention to cause inconvenience to our customers.
With kind regards
Pia from the Beautywelt Team
waiting for resend shipment
1st shipment did not arrive because of damage at the shipper. customer service has reacted positively, albeit a bit slowly, that shipment will be resend. I am waiting for the new shipment.
my review will be more positive as soon as i have received the parcel.
August 30, 2025
Reply from Beautywelt
Dear Customer,
we are sorry to read your review, but we would like to clarify the situation. Your order was unfortunately damaged during transport and therefore returned to us by the carrier. One of our customer service representatives has already contacted you regarding this, as we need to clarify with you whether you would like us to resend the item or issue a refund.
We sincerely regret the inconvenience this has caused and assure you that we will resolve the matter quickly once we receive your feedback.
Best regards
Pia from the Beautywelt Team
The only problem was in the first place…
The only problem was in the first place to know when I will get my order shipped, lack of communication , but after is send an email I received a response within a day which I was happy about, the product is as stated
August 13, 2025
Reply from Beautywelt
Dear Customer,
thank you very much for your feedback. We are sorry to hear that the communication regarding your shipping time was not clear at first. We will work on improving this. At the same time, we are pleased that our team was able to respond quickly to your inquiry and that you are satisfied with the product you received.
Best regards
Pia from the Beautywelt Team
Ordered on Aug 4th
Ordered on Aug 4th, by Aug 8th it should have arrived by their 2-4 business day shipping logic. The product I ordered was in stock. On the 7th I decided to email them to check in as I needed the gift urgently on the weekend and saw that it hadn’t even shipped yet, and got no response still today, the 11th. By today it could have been delivered twice already by their 2-4bd delivery and has yet to ship. My friend suggested Beauty welt to me so I thought she had ordered before and asked her if she had any problems. She hadn’t ordered but her friends had and they have good reviews online she informed me. Fair. I go online today, yea you do have good reviews, up until two weeks ago when you apparently just stopped sending put packages and replying to emails. This is ridiculous at this point. No apology, no gesture, no response at all. I’m understanding such behaviour as you no longer want customers.
August 11, 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
Thank you for your feedback. We are very sorry that you did not have a positive shopping experience with us.
We had informed you that your order was delayed due to delivery issues. Following this, we processed your requested cancellation. We sincerely regret the inconvenience and understand how frustrating this situation must have been for you.
We appreciate your understanding and hope to improve our service in the future.
Best regards,
Pia from the Beautywelt Team
Long waiting and extra charges
I ordered goods on July 12. Received email that I am ‘not forgotten’ on July 22, then another one on July 31. Then DHL finally delivered on Aug 5. On August 6 I have received an invoice of 20 CHF for customs pay. My order was 50 eur + abnormal DHL transport cost of 13.9 eur. I was calculating carefully do not exceed 63 CHF to avoid tax payments for CH, but alas DHL invoiced anyway. Do not order from this company unless you are ready to wait and pay extras.
August 7, 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
Thank you for your feedback.
We would like to explain why customs fees apply to shipments to Switzerland and are the responsibility of the recipient. Customs duties and import VAT are government-imposed charges applied when goods are imported into Switzerland. These costs are set directly by the Swiss customs authorities and are independent of our company.
Since you purchased from us VAT-free, additional customs and tax charges arise upon import. We clearly state on our website that customs clearance and taxation for imports must be covered by the buyer.
We recommend checking the applicable customs regulations before purchase to avoid unexpected charges.
Thank you for your understanding.
Best regards,
Pia from the Beautywelt Team
Still haven't send my order
The ads says fast delivery 1-3 days, but I guess it's a lie after all. I've placed my order on 25th July, and now it's already 6th August my stuff still not yet shipped. I placed the order 3 weeks ahead my flight leaving Germany to make sure I can get it in time. Why advertised fast delivery when you can't. What am I supposed to do now, my flight is next week bruh....
August 6, 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
thank you for your feedback. We sincerely apologize that your order was delayed and could not be shipped as planned. Due to this delivery issue, the shipment took longer than expected. You should have also received an email from us regarding this delay.
We truly regret the inconvenience this has caused, especially given your travel plans, and we appreciate your understanding.
Best regards,
Pia from the Beautywelt Team
my parcel got damaged during shipping…
my parcel got damaged during shipping and never reached me. beautywelt did not give me opportunity to order again under the same conditions (I had a 30% voucher)
that is really bad service, I will never order there again
July 4, 2025
Unprompted review
Reply from Beautywelt
Hello,
We’re very sorry that your parcel was damaged during shipping and did not reach you. At the time, a reshipment was unfortunately not possible, which is why we issued a refund for the order.
One of our team members will contact you again shortly to find a suitable solution together. We truly regret the inconvenience caused.
Kind regards
Pia from the Beautywelt Team
there is no support
there is no support , they dont answer , and they dont tell when will order arrive,i have paid 112 euros , and im receiving not updates or answers
July 7, 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
Thank you for your feedback. We could only find email inquiries from July 8th in our system, and those have already been answered by our customer service team.
Please rest assured that we are working on a solution for your concern and will get back to you shortly.
Kind regards
Pia from the Beautywelt Team
I gave the order
I gave the order, more than 1 month passed, i can’t get my order(still not sent), their service for the cancelling doesnt work. Although i contacted i still didint get an answer. Unbelievable!! I want cancellation and pay back
June 15, 2025
Unprompted review
Reply from Beautywelt
Hello,
We sincerely apologize for the delay and the inconvenience caused.
We will investigate your case immediately, and one of our team members will get in touch with you shortly to assist with the cancellation and refund.
Thank you for your patience and understanding.
Kind regards
Pia from the Beautywelt Team
I bought an item and waited more than a…
I bought an item and waited more than a week and they didnt send it yet, after i read the comments i was not the first and many people was waited for a months. So i texted them i need the product till my anniversary and if they are not able to sand cancel it, and they cancelled just before the anniversary. Now im without gift for my anniversary. I hope they send the money soon enough so that i can go buy from another place. If you have more than months to wait buy it if you dont rtay away from this company.
June 30, 2025
Reply from Beautywelt
Hello,
thank you for your review.
Following your feedback, we reached out and asked for details regarding your order, but unfortunately, we did not receive any response with a valid order number. We also searched our system using the name provided, but were unable to locate any matching order.
For this reason, we assume that this review may not be related to a purchase made through our shop.
Should you believe otherwise, we would kindly ask you to contact our customer support directly with your order number so we can look into the matter and assist you properly.
Best regards,
Pia from the Beauty Welt Team
I placed an order on June 17th
I placed an order on June 17th, with a promise that product being available in stock and fast shipping, yet I haven't received it on June 26th. And now they cancelled my order, stating that they can't dispatch it. This was the first and the last time I place an order on this website. It was a complete waste of time.
June 26, 2025
Reply from Beautywelt
Hello,
thank you for your feedback and for bringing this to our attention.
After receiving your order number, we reviewed your case and truly regret that we were unable to ship your order. Unfortunately, due to unforeseen supply issues on our side, we were forced to cancel it.
We understand how frustrating this experience must have been, especially after the initial promise of availability and fast shipping. Please accept our sincere apologies – it was never our intention to cause any inconvenience or waste your time.
We hope you might consider giving us another chance in the future. If you have any further questions or concerns, our customer support team is always here to help.
Warm regards,
Pia from the Beauty Welt Team
Awful page
I placed an order on June 11th, and today is June 23rd — yet I’ve received neither my perfume nor any updates regarding its delivery. It’s incredibly disappointing that transportation fees are charged even when purchasing high-end niche items, only to receive this kind of subpar service.
Customer service has already refused to refund the delivery costs, which speaks volumes. A truly reputable company would take responsibility and offer compensation when they fail to meet the promised delivery timelines.
This experience has been frustrating and unprofessional. I won’t be ordering again.
June 23, 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
Thank you for your feedback. We're truly sorry that your experience with your order was disappointing.
In the meantime, your order has been canceled as requested. The refund has already been processed and should reach your account shortly.
We fully understand your frustration and sincerely apologize for the inconvenience. Your feedback is important to us and helps us improve our service.
Best regards,
Pia from the Beautywelt Team
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