Smell not the same.erlyer I ordered another aromat because I ordered wrong.But now I know this smell.It is my favourite Parfüm. It smells completely different and doesn't last long.if you sell copies... See more
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See what reviewers are saying
First order in early 2026 was sent to me within 4-5 working days. All good. Second order was delayed for more than a month.. Very frustrating but eventually the parcel showed up! I like the sho... See more
Company replied
the shampoo smells great, my hair doesn't get greasy and it kept its volume and shine, at least that's what happens to me and my daughters, it washes off easier than common shampoos, the neck and chin... See more
Everything was according to my expectations and even more: delivery and product quality. I will certainly order again with this shop. Thank you! Update June 11, 2026: - my first order was d... See more
Company replied
Company details
Information provided by various external sources
✓ Ihr Profi für Düfte, Make-up, Kosmetik und Haarpflege, jetzt online bestellen und Beauty Produkte entdecken! ✓ Gratisproben ✓ Schnelle Lieferung ✓ Top-Bewertungen.
Contact info
Wenzendorfer Straße 9, 21244, Buchholz in der Nordheide, Germany
- beautywelt.de
3.5
Average
42K reviews
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I waited forever, then at least got money back
I am still awaiting my products, which they claimed were in stock. The delivery is delayed, but they don't offer any reason except for "high order volume" and "the situation of the delivery services" making their life hard.
Remarkably unprofessional.
After this review, I was at least refunded my money.
June 5, 2025
Unprompted review
May use AI-assist with repliesRead more
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BW4109549 Refund Not Issued
I ordered a perfume and almost a week later it was not dispatched. I cancelled the order, and cancellation was confirmed and was told my refund will be done in 3-6 days. A week later I have been sending emails because I still have not received my refund, and they informed me that my inquiry has "been forwarded to the accounting department for review. According to our records, your order was canceled. The refund process takes 3-6 business days, and you should receive it shortly." I have unfortunately not received a reply to my last 2 emails following up on the refund and I am very disappointed.
May 11, 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
thank you for your feedback. We truly regret the delay and the inconvenience caused in the handling of your order and refund.
We understand how frustrating it is to wait, especially after a cancellation. Please be assured that we have thoroughly checked your case: the refund has already been processed and should reach your account shortly, depending on your payment provider.
We would also like to clarify that all your emails were responded to in a timely manner. If you have not received our replies, please check your spam or junk folder, as messages sometimes end up there unintentionally.
Again, we sincerely apologize for the delay and thank you for your patience.
Kind regards
Pia from the Beautywelt Team
Unreliable website
Very very bad site, I placed an order 10 days ago and it did not arrive yet. I called them last wednesday, their customer service stated that the goods will be shipped thursday. Nothing happened yet and I have a flight to abroad 2 days later. I need to invalidate to order but can not reach anyone else.
BW4077183
May 12, 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
We’re very sorry that we were not able to deliver your order quickly enough and for the inconvenience this has caused — especially with your upcoming travel plans.
Please be assured that this is not the level of service we strive for. We regret the delay and are reviewing the situation internally.
Kind regards,
Pia from the Beautywelt Team
Order nr BW4069564
Order nr BW4069564
I bought 2 perfumes on 28.04.2025 where the delivery was written to be within 3 days. Since then nothing changed. Even trying to contact them via phone several times no response, via contact formula becomes only automated answer that’s why I asked for cancellation of the order and even so still no answer just automated mail. Zero trustful
May 9, 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
thank you for your feedback. We sincerely regret the inconvenience caused.
After carefully reviewing your case, we found that our emails could not be delivered to your address. We received repeated error messages indicating that your email address is either unreachable or inactive, which is why you may not have received any updates from us.
We apologize for the resulting confusion and frustration.
Kind regards,
Pia from the Beautywelt Team
Reply from Beautywelt
Liebe Kunde:in
wir danken Dir herzlich für das positive Feedback und wünschen viel Freude mit der Bestellung. Bis bald!
Dein Beautywelt Team.
Happy with the updates of the order
Happy with the updates of the order, nice service
April 5, 2025
Unprompted review
Reply from Beautywelt
Liebe Kunde:in
wir danken Dir herzlich für das positive Feedback und wünschen viel Freude mit der Bestellung. Bis bald!
Dein Beautywelt Team.
Very quick shipping
April 2, 2025
Unprompted review
Reply from Beautywelt
Liebe Kunde:in
wir danken Dir herzlich für das positive Feedback und wünschen viel Freude mit der Bestellung. Bis bald!
Dein Beautywelt Team.
Very very bad site a month ago I…
Very very bad site a month ago I placed an order and it did not arrive and they have not refunded the money yet
BW3939930
March 11, 2025
Unprompted review
Reply from Beautywelt
Dear customer,
Thank you for your feedback. We have reviewed your case and found that due to an incorrect address provided, we were unable to ship your order. Once we received the correct address, we had to wait for the new stock to arrive before we could proceed with shipping.
We have since verified and can confirm that your refund has already been processed.
We apologize for the inconvenience and thank you for your patience.
Best regards,
The Beautywelt Team
BW3899360
BW3899360
I ordered a perfume on feb03 2025, paid with my visa credit card on their official website. According to the payment details, payment was received by gutehaare friseure.
Since the day of the order, we receive emails stating that we never did the payment (in that case HOW COME you website registered our order, also mentioning our payment method??), and inviting us to pay by bank transfer.
The first payment went out successfully and they NEVER mention about a refund (treating us like somehow we magically checked out and placed the order without ever paying: how is that possible?) and ignoring the proofs of payment we provided.
This is either a very bad management or a scam.
It was supposed to be a present for somebody. EXTREMELY DISAPPOINTED.
We lost our money and never got the product.
February 3, 2025
Unprompted review
Reply from Beautywelt
Dear Customer,
We would like to clarify the situation and correct the inaccuracies in your statement.
You have placed multiple orders with us. The order BW3899658 was successfully paid for, shipped, and delivered. However, for the order BW3899360, we have not received any payment. Therefore, this order was not processed or dispatched.
Your claim that we ignored your proof of payment is incorrect. Our customer service has contacted you multiple times, requesting a payment receipt specifically for BW3899360, but no such proof has been provided. The confirmation email you received upon ordering merely states the selected payment method—it does not confirm a successful transaction.
Furthermore, your statement suggesting that we are running a scam is untrue. As demonstrated by the successful processing and delivery of your paid order BW3899658, we operate as a legitimate business. We only process and ship orders once a payment has been received.
If you believe a payment was made for BW3899360, we kindly ask you to submit a valid payment receipt to our customer service. Should a payment be confirmed, we will, of course, issue a refund. However, as we have communicated multiple times, we have no record of a payment for this order.
Best regards,
Pia Beautywelt Team
their delivery time frame did not…
their delivery time frame did not alight with their promise, a week after ordering, no information provided about the shipment, nor apology email. They should better communicate the sensitive matter with their customer. First and the last for this shop.
December 20, 2024
Unprompted review
Reply from Beautywelt
Dear Customer,
Thank you for your feedback. We sincerely regret that the delivery did not meet your expectations. Your order was placed on December 20th, a Friday just before the holidays. Please note that between the order date and the shipping on December 30th, the weekend and the official public holidays during the Christmas period occurred, during which no operations are conducted. We also made sure to inform our customers on the website about the increased workload during this time.
We sent you an update after 5 days to inform you about the delay.
We hope that your order has arrived in good condition and that you are satisfied with the products.
We are continuously working on improving our communication and appreciate your feedback.
Best regards,
Pia
Beautywelt Team
I placed an order on October 25th…
I placed an order on October 25th (BW3684966) and received the shipment relatively quickly. However, they unfortunately did not pack the correct quantity of products. I have reached out to them five times for assistance, but as of December 17th, I still have not received a response. While this company performs well when everything goes smoothly with your order, be aware that if any issues arise, getting support can be very challenging.
December 17, 2024
Unprompted review
Reply from Beautywelt
Dear Customer,
Thank you for your review. Our customer service has already reached out to you with a solution, and we sincerely apologize that you have not received a response yet.
We apologize for the inconvenience and the delayed feedback. We are committed to resolving every issue promptly and will ensure a satisfactory resolution. Please feel free to reach out to us again if you need further assistance.
Thank you for your understanding.
Best regards,
Pia
Beautywelt Team
I did not create an account and I was a…
I did not create an account and I was a bit scared because it took one week from the order confirmation email until the “sent to delivery” email. I looked out to contact the company but there were not so many options of contact. I just wish they could have an order tracking without a login needed.
November 30, 2024
Unprompted review
Reply from Beautywelt
Hello,
thank you for your positive feedback. We appreciate your honesty and understand your concerns regarding the order tracking process.
We apologize for the delay in updating your order status, and we value your suggestion regarding a guest order tracking feature. We are always looking to improve our services, and your feedback is invaluable in helping us enhance the customer experience.
Thank you for your patience and support, and please don’t hesitate to reach out if you have any further questions.
Best regards,
Pia
Beautywelt Team
They fooled me
They fooled me. Split my order in two parts and one (more expensive one) was never sent out. Contacting customer support was useless. No compensation, no explanation. I’m thinking about reporting this case of fraud to the competent authorities. This cannot be acceptable.
September 20, 2024
Reply from Beautywelt
Dear Customer,
We refer to your review and would like to clarify that the account you provided does not reflect the actual facts. Neither our company nor our employees have any intention of deceiving customers.
The items you ordered were shipped in two separate parcels. The more expensive items were sent in the first shipment, and both shipments have been processed and tracked. We have already sent you all relevant shipping details, including tracking numbers and delivery confirmations, in a separate email.
Additionally, we would like to remind you that, according to our terms and conditions and shipping policies, any notification of non-receipt of goods must be made within 48 hours of delivery. Your report of non-receipt was submitted three weeks after the delivery and was also vague, making it difficult for us to process the case. Therefore, we were unable to continue investigating the issue.
We regret the inconvenience caused, but we must emphasize that your allegations are unfounded, and the claim of fraud has no basis.
We kindly ask you to consider this information when revising your review, as it does not reflect the truth.
Kind regards,
Pia
Beautywelt-Team
Competitive prices
Competitive prices, original products, fast delivery, nice samples. When one product was not available, the available part was shipped immediately, and the missing part 2-3 days late. I will come back to the store again.
October 25, 2024
Unprompted review
Price was good
Price was good , delivery took a bit too long but was ok
October 19, 2024
Unprompted review
Fast delivery, original product, but not a gift-set
Ordered BABOR HSR Lifting set.
Good things: price was reasonable (actually same as on Babor website), delivery was very speedy, products were original with expiry July-2027.
What could be better: though item claims to be a gift-set and fotos of gift packaging are provided - this is not correct. You will only get white Babor box, but not a gift box, no gift ribbons.
This is unlike e.g. to Dior, that sells gift sets in a truly gift packaging (they call it Art of Gift).
July 29, 2024
Unprompted review
Do not order from this company!!!
Do not order from this company!!!! They sell you items from their online shop that they DO NOT have in stock. They take your money, then send you a note that it will be available in a few weeks. I waited 3 weeks with no response from Beautywelt. I then demanded a refund, which takes another week of holding my money. Ridiculous company
October 2, 2024
Unprompted review
I ordered Zwilling Etui with 10 pieces…
I ordered Zwilling Etui with 10 pieces and received my order only after a month, I didn’t like how Etui was closing and Returned. After 5 working days still didn’t get refund.
September 16, 2024
Super schnelle Lieferung
Super schnelle Lieferung. Produkt perfekt! Vielen Dank :)
September 17, 2024
Unprompted review
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