The lovely ladies at beauty works customer service are always amazing! I’ve been using Beautyworks for over 5 years and any time I’ve ever had any issues whether that’s delayed delivery or an issue wi... See more
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Lucy from Beauty Works has been absolutely amazing. She helped me choose the perfect colours to match my natural hair, and her customer service has been second to none. She really went above and beyon... See more
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My original parcel didn’t arrive, rung beauty works, got through straight away and I spoke to a lovely lady called Safiya, Safiya re ordered straight away and sent out next day delivery and even put i... See more
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I had an issue with my order with one item being missing, I had never had an issue with beauty works before so did not know what to expect. Within an hour of emailing I had a response from customer se... See more
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Company details
About Beauty Works
Written by the company
With an army of social media fans and over 4000 salon partners worldwide, we provide luxury hair enhancements that inspire confidence and empower you to look and feel your very best. Including professional extensions, easy clip-in solutions and exclusive collaborations our hair extensions and stylers have earned recognition amongst the beauty press and up and down the red carpet.
Award-Winning Hair Extensions & Styling Tools
With over ten years of experience, our industry-leading innovations and best-in-class hair products are coupled with our commitment to ethical sourcing. But don’t just take our word for it – beauty experts agree... Beauty Works has featured in the national press, including Vogue, Cosmopolitan and Channel E! News, and we’ve won countless awards from the likes of ASOS and Marie Claire.
We’re here to help!
Get in touch with our customer service team via email, telephone or DM us on social media. We’re open Monday to Friday from 8am until 6pm and we will get back to you within 48 hours. From colour-match assistance to finding the right product for you, our expert customer service team is here to help. We deliver to you in over 190 countries in local currency and offer express delivery to our UK customers.
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4.6
Excellent
8K reviews
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product was amazing as always however…
the product was amazing however delivery was a bit delayed on prom the customer service team were great in supporting this through gifting me a voucher and it became a very positive experience x
June 29, 2026
Reply from Beauty Works
Hello Amelie,
Thank you so much for your review!
We're delighted to hear that you loved your Beauty Works product, although we're sorry that your delivery was delayed. We completely understand how disappointing this can be, and we're so pleased that we were able to support you and turn the situation into a much more positive experience.
It was an absolute pleasure assisting you, and we're so grateful for your patience and understanding throughout. Your kind words mean so much to me and our team.
Thank you again for your support, and we hope you continue to enjoy your Beauty Works products!
Kind regards,
Claudia
Beauty Works
10 in 1 miracle spray is an absolutely…
10 in 1 miracle spray is an absolutely fantastic product!!
July 16, 2026
Unprompted review
Reply from Beauty Works
Hi Heidi
Thank you so much for your review!
We're delighted to hear that you're loving our 10 in 1 Miracle Spray. As one of our best-selling products, it's fantastic to see it making such a positive difference to your hair and being reflected in your feedback.
Our 10 in 1 Miracle Spray is a true multi-tasking treatment, designed to nourish, repair, protect, and detangle while helping to defend the hair against heat styling. It's wonderful to know that you've found it to be such a fantastic addition to your haircare routine.
Thank you for taking the time to share your experience with us. We truly appreciate your support and hope you continue to enjoy all the benefits of this Beauty Works favourite!
Kind regards,
Claudia
Reply from Beauty Works
Hi Lucy,
Thank you so much for your feedback.
I am delighted to hear that I was able to provide the support you needed and help resolve the issue for you.
At Beauty Works, we always strive to deliver the best possible service, so it is wonderful to know that you had a positive experience.
We truly appreciate your custom and thank you for taking the time to share your feedback.
Kind regards,
Claudia
Thank you Freya
Thank you Freya! Amazing knowledge and knew exactly what shade I needed to go!
May 13, 2026
Unprompted review
Reply from Beauty Works
Hi Georgia,
Thank you so much for your lovely feedback!
We're delighted to hear that Freya was able to help you find the perfect shade. Her expert product knowledge and passion for colour matching really shine through, so it's wonderful to know she knew exactly which shade would work best for you.
We'll be sure to pass your kind comments on to Freya, as she'll be thrilled to hear how happy you are with your experience.
Thank you for choosing Beauty Works, and if you ever need any further colour matching support, our team is always here to help!
Kind regards,
Claudia
Thankyou for the help with my order…
Thankyou for the help with my order freya !!
July 15, 2026
Unprompted review
Reply from Beauty Works
Hi Cara
Thank you for your lovely feedback!
We're so pleased to hear that Freya was able to help with your order and provide you with a positive experience. We'll be sure to pass your kind words on to her, as we know she'll be delighted to receive your feedback.
Thank you for choosing Beauty Works, and we hope to assist you again in the future!
Kind regards,
Claudia
Had a great phone call with Freya
Had a great phone call with Freya, she answered all my questions with confidence and was super friendly. An overall very helpful experience. Would recommend!
July 9, 2026
Unprompted review
Reply from Beauty Works
Hello!
Thank you so much for your wonderful feedback!
We're delighted to hear that you had such a positive experience with Freya. It's fantastic to know that she was able to answer all of your questions confidently while making you feel comfortable and supported throughout the call.
Providing friendly, knowledgeable service is something we strive for, so we’re thrilled that Freya was able to make such a great impression.
Thank you for taking the time to share your experience and for your recommendation. We'll be sure to pass your kind words on to Freya!
Kind regards,
Claudia
Great customer service
Freya was very helpful. Great company, would definitely use again.
July 15, 2026
Unprompted review
Reply from Beauty Works
Hi Nic
Thank you so much for your lovely feedback!
We're delighted to hear that Freya was so helpful and that you had a great experience with us. Providing exceptional customer service is something we take great pride in, so it's wonderful to know that Freya made such a positive impression.
We'll be sure to pass your kind comments on to her, as we know she'll be thrilled to receive your feedback.
Thank you for choosing Beauty Works. We look forward to supporting you again in the future!
Kind regards,
Claudia
I had a phone call with Freya
I had a phone call with Freya. Her customer service was amazing, bare in mind it was my first time. She knew the answers to all my questions and wa so helpful throughout.
July 15, 2026
Unprompted review
Reply from Beauty Works
Hi Georgina
Thank you so much for your lovely feedback!
We're delighted to hear that you had such a positive experience with Freya. Starting your extension journey for the first time can bring lots of questions, so it's wonderful to know that Freya was able to provide all the answers you needed and make the process feel easy and enjoyable.
We'll be sure to pass your kind comments on to Freya. She will be thrilled to hear that her knowledge, support, and customer service helped make your first experience such a positive one.
Thank you for choosing Beauty Works, and we hope you love your new hair!
Kind regards,
Claudia
Great experience
Polite , knowledgeable staff very helpful and I will be reaching out again . Thankyou 😊
July 13, 2026
Unprompted review
Reply from Beauty Works
Hi Deborah
Thank you so much for your kind words! 😊
I'm delighted to hear that you found our team polite, knowledgeable, and helpful. Providing the best possible support for our customers is always our priority, so it's wonderful to know that you had a positive experience.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Claudia
Brilliant experience from the customer…
Brilliant experience from the customer service team. I had an issue with delivery and it was handled so professionally. Thank you!
July 14, 2026
Reply from Beauty Works
Hi Louise
Thank you so much for your wonderful feedback!
We're delighted to hear that you had a positive experience with our Customer Service team. It's fantastic to know that the issues you experienced were handled professionally and that we were able to provide the support you needed.
Thank you for taking the time to share your experience. Your kind words mean a lot to us, and we'll be sure to pass your feedback on to the team.
Kind regards,
Claudia
Great customer service with Grace T
Great customer service with Grace T, made it all so straight forward and easy. Look forward to receiving my new hair !!
July 9, 2026
Unprompted review
Reply from Beauty Works
Hi Mia,
Thank you for your wonderful feedback!
We're delighted to hear that Grace provided you with such a positive experience and made the process straightforward and easy. We'll be sure to pass your kind comments on to her, as we know she'll be thrilled to receive your recognition.
We hope you love your new hair when it arrives and can't wait for you to enjoy your new look!
Thank you for choosing Beauty Works.
Kind regards,
Claudia
Colour match consultation
I had a virtual consultation with the lovely Grace T. She got my colour match spot on which is hard being a red head. Very professional young lady, definitely would recommend this Service. Very happy
July 9, 2026
Unprompted review
Reply from Beauty Works
Hi Jess
Thank you so much for your lovely review!
We're delighted to hear that you had such a positive experience with Grace. As one of our Colour Match Experts, she highly experienced for finding the perfect shade, so it's wonderful to know she got your colour match spot on, especially as matching red tones can often be more challenging.
We're also thrilled that you would recommend our free online colour matching service and that you found Grace to be professional and helpful throughout your consultation.
We'll be sure to pass your kind feedback on to Grace, as she'll be delighted to hear how happy you are with your experience.
If you ever need any further colour matching support in the future, our free online consultation service is always available here:
www.beautyworksonline.com/colour-match
Thank you again for choosing Beauty Works!
Kind regards,
Claudia
Grace Tompkins was amazing on the video…
Grace Tompkins was amazing on the video consultation and she matched my hair colour perfectly. Couldn’t have asked for a better match, she was very helpful and very professional.
July 10, 2026
Unprompted review
Reply from Beauty Works
Hi Maddie
Thank you so much for your lovely feedback!
We're delighted to hear that you had such a great experience with Grace during your video consultation. As one of our Colour Match Experts, Grace is dedicated to helping customers find their perfect match, so she'll be thrilled to hear that she matched your hair colour perfectly.
It's wonderful to know that you found her both helpful and professional, and that you're so pleased with the result. We'll be sure to pass your kind comments on to her.
If you ever need any further colour matching support, our free online colour matching service is always available to help: www.beautyworksonline.com/colour-match
Thank you for choosing Beauty Works!
Kind regards,
Claudia
So helpful! Amazing customer service!
I ordered 6 packs of nanos on Sunday after midday, not realising that standard delivery would not guarantee they reached me before Thursday, for my instal appointment on Friday. I emailed BeautyWorks to see if there was anything they could do and they kindly offered to have the original order returned to them and send out the order the same day, next day delivery free of charge!
So impressed with the customer service, they even included a free gift! Thank you Safiya and BeautyWorks! Can’t wait to receive the hair!! You’ve been amazing!
July 14, 2026
Unprompted review
Reply from Beauty Works
Hi Sophie
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience with Safiya and our Customer Service team.
At Beauty Works, we always do everything we can to support our customers, and we understand that sometimes unexpected situations arise. Every case is reviewed individually, and wherever possible, we aim to find the best solution to help our customers receive their hair in time for those important appointments.
We're so pleased that we were able to assist you and arrange a resolution that worked for you.
Thank you for taking the time to share your experience.
We hope you love your new Celebrity Choice Invisi Nano Bond 20" Amalfi Blonde!
Kind regards,
Claudia
grace was amazing!
grace was amazing!! so kind and willing to help a newbie to extensions
thank you grace
July 14, 2026
Unprompted review
Reply from Beauty Works
Hi Daisy!
Thank you so much for your lovely feedback!
We're delighted to hear that Grace provided such a positive experience. As one of our Colour Match Experts, Grace is passionate about helping customers find the perfect match and method suitable for you, so she'll be thrilled to hear that she made you feel supported and confident as a newcomer to extensions.
We understand that choosing extensions for the first time can feel a little overwhelming, which is why we offer our free online colour matching service to make the process as easy and stress-free as possible.
Thank you again for your kind words, and we'll be sure to pass your feedback on to Grace.
Kind regards,
Claudia
amazing extentions
10/10 quality extensions although expensive you really are getting your moneys worth and paying for the quality of them
July 11, 2026
Reply from Beauty Works
Hi Ivy
Thank you so much for your fantastic review!
We're delighted to hear that you're loving your Beauty Works Invisi Tape 20" in Calabasas and that you feel the quality is worth the investment. We take great pride in our extensions, with all of our hair being handcrafted from 100% Remy human hair, ensuring a premium finish, natural appearance.
To help you get the very most from your extensions and keep them looking their best, we recommend using our aftercare products. You can find all our products here:
www.beautyworksonline.com/haircare.html
Thank you again for choosing Beauty Works and for sharing your experience.
We truly appreciate your support!
Kind regards,
Claudia
Grace T was amazing
Grace T was amazing, couldn’t have asked for for better customer service. So easy to talk to and so helpful guiding me through the consultation. Highly highly recommend.
Hannah
July 13, 2026
Unprompted review
Reply from Beauty Works
Hi Hannah,
Thank you so much for your wonderful feedback!
We're delighted to hear that Grace T provided such an amazing experience and made your consultation feel easy, comfortable, and informative. We'll be sure to pass on your kind words to her – she'll be thrilled to know she made such a positive impression.
We really appreciate your recommendation and thank you for taking the time to share your experience.
Kind regards,
Claudia
Professional and efficient
Professional and efficient. Brilliant customer service from libby. Thank you
July 13, 2026
Reply from Beauty Works
Hi Bilal
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our service professional and efficient, and that Libby provided brilliant customer service. We'll be sure to pass your kind words on to her – she'll be thrilled to know she made such a positive impact on your experience.
Thank you again for your feedback and for choosing us.
Kind regards,
Claudia
Very bad quality - Ordered the 22" Beach Wave Double Hair Set Clip-In Extensions
Hair extensions are very rough and tangled after just 3 short uses. Can't even brush through properly, go bushy immediately after. Ordered the 20" beach waves clip in extensions. Such a shame as usually the beauty works hair is really good but this must be a bad batch!
July 10, 2026
Unprompted review
Reply from Beauty Works
Hi Amy,
Thank you for your feedback and I am sorry you have experienced concerns with your hair. Having reviewed your account, I have been unable to locate any previous correspondence regarding these concerns prior to your review. I have therefore tried to contact you directly, as we would really appreciate the opportunity to investigate this further and provide support.
At Beauty Works, we have a dedicated team of specialists who are experienced in assessing concerns such as this and helping to find a resolution as quickly as possible.
I have tried to give you a call from 0161 485 3602 and customerservice@beautyworks.co.uk as I would love to look into this further for you.
Kind Regards
Claudia
Reply from Beauty Works
Hi,
Thank you for your review!
We're so pleased to hear that you're loving your Deluxe Clip-In 20" Calabasas extensions. It's wonderful to know they've made such a great impression, and we hope you're enjoying the added length, volume, and confidence they bring.
Thank you for choosing Beauty Works and for taking the time to share your feedback.
Kind regards,
Claudia
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