Beaverbrooks - Merry Hill Reviews 

Very nice staff lovely shop great service overall a very friendly environment

Very warm welcome with no pressure, the lady that served me was professional & friendly, showing me the item I was interested in, giving me advise, but allowing me to make the decision to purchase.

Top quality service, nothing is to much trouble. Always use the merry hill branch

Great customer service from all 3 ladies in Merry Hill - they were all approachable from the minute my daughter & I walked in.
I was looking to purchase some nice silver cufflinks for my husband/our silver anniversay.
Marium took great care of us and gave helpful advise.
She was very friendly! Thanks Marium!

Helpful friendly staff.
Very knowledgeable about the items shown.
Very patient.

John is a really excellent part of your team.
Remembers conversations, remembers details and follows up when appropriate items appear.
Its so refreshing to deal with someone who values your business and tries to find a solution.

I’ve shopped with yourselves many times and always treated with respect

Staff were friendly and helpful. No discrimination between small or large purchase

Super staff spent some money with them over the years and always a go to at Christmas for me.

I reserved my order so that I could have a look at what I was buying first, I was welcomed by Ruby at the store and asked if I wanted a drink while I was waiting, she quickly returned with my order for me to look at a pair of earrings for my girlfriend, I decided to buy them once I had seen them.

The staff were very attentive, polite and professional. They had to order my watch as they didn't have one on the premises and it arrived when they said it would. The atmosphere was very relaxed, the personal service was brilliant and I wouldn't hesitate to go there again and would recommend them to family and friends.

Adam at the Merry Hill was extremely polite, professional and helpful dirijg ky visit leading to my purchase.

He showed great product knowledge and customer care.

The assistant was very patient and helpful.
Refreshments was also offered during our visit.
Overall a great experience!

Excellent customer service as always, found me exactly what I was looking for.

Went in and had two links removed from watch I had purchased from a different jeweller . Quick and knowledgeable staff

Top class service, greeted as soon as l walked in, shown to a seat and offered refreshments whilst l waited for my order to be retrieved. All staff members were polite, professional and courteous. Honestly head & shoulders above any other jewellery store.

Friendly helpful staff who knew and understood the product

Always really helpful, lovely staff