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Review summary

Created with AI, based on recent reviews

Evaluating 3,095 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for their helpfulness and efficiency in resolving issues. Many appreciate the quality of certain products and collections, finding them comfortable and well-fitting. However, some people were dissatisfied with the product quality, reporting issues such as items ripping or developing holes after minimal use. There are also mentions of orders being delayed, arriving faulty, or having incorrect sizing. Some customers also experienced difficulties with customer service responsiveness and communication regarding order problems.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality. Many customers praise the quality, describing... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the support, highlighting agents... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the quick arrival... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the high quality of items, noting... See more

Staff

Customers had positive experiences with staff. Reviewers frequently praise the team's helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery took quite a while but since it was international it didnt bother me that much. One of the leggings i ordered ripped after just putting them on. However the support and the help from Arya was... See more

Rated 4 out of 5 stars

I recently ordered some stuff during the birthday sale, prior to that I ordered a set in which the shorts came broken, I returned them for a different size. During the b-day sale 1 more short came in... See more

Rated 4 out of 5 stars

Although there has been delay with my orders, the items and their quality are great. I encountered an issue with the return’s process due to personal specific context, and the help provided has been q... See more

Rated 4 out of 5 stars

Ordered 2 pair of leggings. The initial order took far too long to arrive, I’m hoping that was a glitch, as I’ve since ordered another pair. When it eventually arrived, one of the pair was faulty. H... See more


Company details

  1. Activewear Store
  2. Clothing Store

Information provided by various external sources

#BeAYBL


Contact info

3.7

Average

TrustScore 3.5 out of 5

20K reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

LOVE

Bought my first pair of Abyl leggings and I’m OBSESSED! They’re comfortable and breathable plus very flattering. For context , I’m 5’0 115lbs I did order a size S my only issue was extra fabric in the abdomen area. Next time I’ll most likely size down to a XS .

April 29, 2026
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Rated 5 out of 5 stars

amazing quality

such amazing products, quality is insane and such good colours and designs. fast delivery aswell. cant fault them.

April 24, 2026
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Rated 3 out of 5 stars

Quality not so great, customer service excelllent.

My order arrived in good time, however I wore one pair of leggings twice and they ripped, only way I can describe it is like a ladder in a pair of tights. Whilst the quality of the material can't be that good, I was very pleased with the customer service, Paige, Katie and Yuliia all very helpful and organised a refund for me which hit my account a few days later and were most helpful from the offset. I most likely wouldn't order again based on my experience, however that being said I have another pair of leggings that I ordered with the others, so I will see how they hold out in the meantime before I make any decisions regarding any further orders.

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

Not going to order again

- 2 times I haven’t received my package. I have been waiting for 2 months!!
- they have ignored me multiple times.
- products I have ordered before aren’t good of quality. The letters fall off after washing it for 2/3 times

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Top service!

I had a big order with around 10-12 items and one of them was a little faulty. I reached out to the customer service and they helped me within a day. Arya such a lovely person with great service offering. I order here alot actually, because of the nice clothing but also because of the service & contact.

April 27, 2026
Unprompted review
Rated 4 out of 5 stars

Accidentally put the wrong shipping…

Accidentally put the wrong shipping address on my order Paul and Yuliia we’re very helpful in changing my address and solve my problem in a timely matter I have only worn one of the sets one time so I’m interested to see how the quality of the product is going to hold up I do have to say that the color summer violet looks way more pink on the website when in fact, it’s very purple in person

April 28, 2026
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Rated 1 out of 5 stars

Horrible experience

Horrible experience. My order has apparently gone back to the sender and didn’t even made it to my house, nobody has been in touch or reach me about this until I queried . AYBLS team communication was careless towards the situation. 10 days waiting for my parcel and they were unable to send me a next day delivery replacement. I was going on holiday so wouldn’t be able to be home to collect a new standard delivery. Ended up getting a refund but the team was careless when I said I wasn’t happy with this situation. I was trying to explore new brands but I guess I will stick to Gymshark, their customer service is the best.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service from AYBL

Amazing customer service from AYBL! A special thank you to Nikola and Yuliia who were incredibly helpful in resolving my missing order quickly and professionally. They kept me updated throughout the process and made everything stress-free.

April 24, 2026
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Rated 5 out of 5 stars

Brilliant service with some compassion

The company were very understanding with regards to us processing a return within the 30 day window, we’d miscalculated by 1 day. Delayed returning due to personal circumstances but after contacting customer service and communicating with Paul, Yuliia and Elysia the matter was swiftly sorted out. Thank you.

April 28, 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE

AYBL has basically zero customer service. It will take you days to get the most infuriating response. I sent back items that didnt fit over 3 weeks ago. Canada post seems to have lost my package. They will not help me since they are saying that i am not the official ''sender', AYBL is. AYBL says its not their problem and i need to investigate with canada post. WIch i did.... several times.
Basically i threw 150$ down the drain.
Should have kept gear and try to sell it but too late now.
Infuriating and impossible to speak to anyone other than by email and be ready to wait 5-10 days for a ridiculous response.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with AYBL

I had a great experience with AYBL. Elysia helped me quickly through mail. My legging got ripped at the inner thighs (mind you: it is not the scrunch) after wearing only once and I could to choose to get the same legging or a refund.

April 28, 2026
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Rated 4 out of 5 stars

Although I want able to receive due to…

Although I wasn’t able to receive due to poor transport chain I guess and bad quality of distribution to Greece my order has been delayed for 1 month plus, but the staff and support was immediate fast and on point in order for me to get my items and find a solution to this problem Arya kristie and Katie all helped me through this process.I will give an update when I receive and this story ends well.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

The customer service team at AYBL have been absolutely brilliant in helping me with my query. It took 24 hours from me raising a concern to this being rectified and a new order being shipped. Really happy with me service!

April 26, 2026
Unprompted review

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