UPS got sent the wrong email address. Our email address is LS@company and UPS seems to have sent an email to IS@company. Which meant that we were unable to pay for the custom costs through the correct... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
want to thank you for the personalized treatment, the quick responses to my questions, and the consideration you have shown me. Personalized service is a luxury nowadays that we don't usually appre... See more
Very fast shipping, and the books were in excellent condition, just like brand new. The only thing I would’ve improved was the packaging - the box was not really holding things within it, the side fla... See more
Company replied
Always great service from Mandy :) Quick delivery after ordering and any issues resolved without delay.
Company details
Written by the company
BEBC - Books for English provides English Language Teaching books and resources for universities, Colleges, Private Language Schools as well as teachers and students. We also supply Higher and Further educational resources for universities. (ELT, EFL, TEFL, TESOL, EAL) BEBC have over 48 years experience in the industry and supply books on behalf of publishers such as Oxford University Press, Cambridge University Press, Pearson, Macmillan & National Geographic Learning as well as UK based and European based publishers. BEBC supply material for all General English lessons and resources for exams such as IELTS/CAE/FCE to help with the IELTS/Advanced/First exams. We offer Worldwide delivery and very competitive discounts. Free online UK delivery for over 20 books ordered.
Contact info
Unit 4, Albion Close, BH12 3LL, Poole, United Kingdom
- 01202 715555
- elt@bebc.co.uk
- bebc.co.uk
4.5
Excellent
240 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best book suppliers by a mile!
Excellent service. BEBC are wonderful people to work with, they are there to help with orders if needed, shipping is always very prompt and they offer the best prices by a long way. I really can't fault them...very very happy and I'll continue to buy from them for these reasons. 5 Stars!
November 12, 2024
Reply from BEBC - The Bournemouth English Book Centre
Dear Jim,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated and your comments are very much heartfelt by us all here!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are also love that you liked the promptness for our shipping and the prices are the best around. We really try our best to cater for all.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Advertisement
Very pleased with the company's…
Very pleased with the company's services, delivery very fast!
October 31, 2024
Reply from BEBC - The Bournemouth English Book Centre
Dear Customer,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Brilliant BEBC!
Books usually arrive within a few days of ordering them, often the next day!
November 1, 2024
Reply from BEBC - The Bournemouth English Book Centre
Dear Jo,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We love that you receive your books, often next day which is something we are very proud of, as we know school sometimes need books next day delivery.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Excellent service as always
November 1, 2024
Reply from BEBC - The Bournemouth English Book Centre
Dear Chris,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Rapid order turnround
October 4, 2024
Reply from BEBC - The Bournemouth English Book Centre
Dear Phillip,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Advertisement
Swift & helpful service when ordering textbook
I called to bookshop for help with ordering a textbook for my Spanish class. The staff were very friendly and helpful. I was surprised how quickly my order was dispatched, and that I was given tracking information about this too. The product arrived in two days, very well packaged and in good condition. Great experience and I will recommend to others at my language school - definitely beats shopping with the impersonal online giants!
September 30, 2024
Reply from BEBC - The Bournemouth English Book Centre
Dear Tessa,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are also love that you had a great experience with our customer service team and you received your books quickly and well packaged too. We love that you had a great experience and that we catered to your needs.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Great communication from the moment I…
Great communication from the moment I made the order until the books arrived! Thank you BEBC - there aren't many places left that sell a great assortment of English language resources and I am so happy that I found you.
September 5, 2024
UK to New Zealand
The constant updates was fantastic, it helped me keep know where the package was. Also, the time of arrival was so fast! Especially from the UK to New Zealand!
September 6, 2024
Advertisement
I had a great experience with Mandy
I had a great experience with Mandy. She was responsive, attentive, and went the extra mile to ensure my issue was resolved. She quickly provided a solution, and her communication was excellent throughout the process. I truly appreciate her professionalism and support. Highly recommended!
September 5, 2024
The delivery was right.
August 12, 2024
Advertisement
Positive experience
There was a slight misunderstanding regarding the ebook purchased, but it was swiftly resolved by the support team.
July 22, 2024
Reply from BEBC - The Bournemouth English Book Centre
Dear Leesa,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and good customer service is paramount to running any successful business.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Reply from BEBC - The Bournemouth English Book Centre
Good afternoon Tania,
Thank you so much for taking the time to leave us a 4 star rating - it really is appreciated!
As you previously rated BEBC a 1-star, would you be kind enough to remove this rating please?
BEBC did supply you with the correct material that you ordered and this negative review will hamper our TrustPilot score moving forward.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Speedy and helpful
I emailed to ask how to complete an order with a school account and his reply was very speedy and very helpful. Books arrived quickly. Thank you!
May 28, 2024
Reply from BEBC - The Bournemouth English Book Centre
Dear IH Torquay,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Advertisement
Reply from BEBC - The Bournemouth English Book Centre
Dear Shanaz,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Very quick service and great service…
Very quick service and great service from staff when I had a query.
May 21, 2024
Reply from BEBC - The Bournemouth English Book Centre
Dear Phil,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Efficient shipping at a very reasonable…
Efficient shipping at a very reasonable cost.
Online store easy to navigate. I particularly liked that my shopping cart didn't time out and was saved as I kept coming back to it, adding and modifying it for several days. At that point, I did not have an account, I just kept the tab open on my desktop.
May 15, 2024
Reply from BEBC - The Bournemouth English Book Centre
Dear Michelle,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
The BEBC Team have plenty of experience and customer service is paramount to running any successful business.
We are also love that you liked the shopping cart feature where your materials stay in your cart and you can modify as and when you require.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.