Great service! The first bag was faulty (can happen with handmade items), but they sent a perfect replacement right away. Highly recommend!
Company replied
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See what reviewers are saying
I ordered a bag and when it was delivered it had some imperfections. I immediately reached out to the customer support and they helped me amazing. Their fast respons and solution were perfect for me.... See more
2 hours after the initial order on a sunday evening: tried to cancel - was told it is not possible - can return the parcel. I did - on my own costs- return the parcel... no refund - parcel whereabouts... See more
Company replied
Apologies for writing in English but hope this communicates my positive experience. I have a much loved silk scarf from Becksonsergaard and wanted to know how to care for it. Sofie Marie answered my q... See more
Company replied
Company details
Information provided by various external sources
Becksöndergaard is a Danish tongue-in-cheek accessories brand. With an emphasis on great detailing, we design fun, feminine and unexpected items to create an empowered and independent style.
Contact info
Emdrupvej 26D , 2100, Copenhagen, Denmark
- +45 39 29 00 50
- customerservice@becksondergaard.com
- becksondergaard.com
3.7
Average
126 reviews
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They dont care if you loose your returnpackage
I wanted to return my package, but Becksondergaard don’t give you a returnlabel, you’ve to manage it all by yourself. So i had already a bad feeling with it, but i decided to send it back. You can guess it already... the package get lost! And they can’t do anything about it, they just say: ask your freightcompany. Very WEIRD to read here that i am not the only one who lost my package with Becksondergaard. Especially because this is the first time I lost one and i order a lot online.... so for me never again.
September 29, 2020
Unprompted review
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Slow follow up
Poor / slow /follow up from customer service on lost ecommerce shipment
February 12, 2020
Unprompted review
Super fantastisk kundeservice via deres…
Super fantastisk kundeservice via deres webshop. Kæmpe thumbs up!
October 11, 2019
Unprompted review
I am satisfied with my BECKSÖNDERGAARD…
I am satisfied with My BECKSÖNDERGAARD Bathing Suit Tate PARADISE PINK. How can it be designed to fit well and be quite open model at the same Time. Just perfect.
April 29, 2019
Unprompted review
The lovely people at Becks Ondergaard…
The lovely people at Becks Ondergaard sent my lovely tweed bag all the way to England. Excellent service and very speedy.
November 16, 2018
Unprompted review
Reply from BECKSÖNDERGAARD
Dear Elaine,
We are very happy to hear about your recent experience. We hope you will enjoy your new bag for years to come :)
Best Regards,
The Becksöndergaard-team
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