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4.4
253 reviews
Replied to 61% of negative reviews
Typically takes over 1 month to reply
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The quality of the product is good.
The service is excellent.
Reply from Beddenscout24
Dear Customer,
Thank you very much for your trust in Beddenscout24 and your positive feedback. We are delighted to hear that you are satisfied with our service and product quality 💜
Best regards,
Team Beddenscout24
Reply from Beddenscout24
Beste klant,
Hartelijk dank voor uw vertrouwen in Beddenscout24 en uw positieve feedback. Het doet ons plezier te horen dat onze service en productkwaliteit u bevallen 💜
Met vriendelijke groet,
Team Beddenscout24
I ordered the bed and it was delivered in 4 weeks, very fast!
Service was good, the man who brought it where friendly…
I have to say, the bed was better then I could imagine…
I looks so pretty with such good quality!
I sleep so good now! I recommend it to everyone!
Reply from Beddenscout24
Dear Customer,
Thank you very much for your trust in Beddenscout24 and your positive feedback. We are delighted to hear that you are satisfied with our service and product quality 💜
Best regards,
Team Beddenscout24
Highly recommend.
Fast delivery, ordered on Friday and received on Monday.
Reply from Beddenscout24
Dear Customer,
Thank you for your kind feedback and for choosing Beddenscout24. We are very happy to hear that you are satisfied with both our service and the quality of our products. Your support means a lot to us 💜
Best regards,
Team Beddenscout24
I ordered a bad to be delivered in belgium and the quality was very good. The customer service also was keen to replace a small defect that was found later on. I am happy with the overall experience
Reply from Beddenscout24
Dear Customer,
Thank you for your kind feedback and for choosing Beddenscout24. We are very happy to hear that you are satisfied with both our service and the quality of our products. Your support means a lot to us 💜
Best regards,
Team Beddenscout24
Excellent service and very quick in both the delivery process and the assembly of the bed.
Reply from Beddenscout24
Dear Customer,
Thank you very much for your trust in Beddenscout24 and your positive feedback. We are delighted to hear that you are satisfied with our service and product quality 💜
Best regards,
Team Beddenscout24
I received a call 2 days before the delivery to agree on the date. Guys called on the delivery day in advance around 15-20 min to let me know that they are on the way. Came exactly at the time they promised. The delivery itself went smoothly, guys were very nice and polite. I would definitely recommend beddenscout24 to my friends.
Reply from Beddenscout24
Dear Customer,
Thank you very much for your trust in Beddenscout24 and your positive feedback. We are delighted to hear that you are satisfied with our service and product quality 💜
Best regards,
Team Beddenscout24
Good quality bed with perfect comfort. However, delivery could've been taken care of properly with wrong model of one half box spring sent initially and then replaced later.
Reply from Beddenscout24
Dear Customer,
Thank you for your feedback and for your kind words about the quality and comfort of the bed. We sincerely apologize for the inconvenience caused by the incorrect box spring delivered initially. We are glad that the issue could be resolved and appreciate your understanding.
Kind regards,
Team Beddenscout24
I had a great experience with BeddenScout24, the best part was the prompt response I received on WhatsApp. Later on after a month I moved the bed to another room and the headboard doesn't seem to be properly fixed by me. On WhatsApp BeddenScout24 gave me advice that the headboard must be completely against the wall, I lifted the bed and was successfully able to set it, really happy with the customer care received. Also I would like to appreciate the delivery staff, they are truly professional and friendly.
Reply from Beddenscout24
Dear Customer,
Thank you very much for your trust in Beddenscout24 and your positive feedback. We are delighted to hear that you are satisfied with our service and product quality 💜
Best regards,
Team Beddenscout24
Reply from Beddenscout24
Beste klant,
Hartelijk dank voor uw vertrouwen in Beddenscout24 en uw positieve feedback. Het doet ons plezier te horen dat onze service en productkwaliteit u bevallen 💜 Met vriendelijke groet,
Team Beddenscout24
Reply from Beddenscout24
Beste klant,
Hartelijk dank voor uw vertrouwen in Beddenscout24 en uw positieve feedback. Het doet ons plezier te horen dat onze service en productkwaliteit u bevallen 💜 Met vriendelijke groet,
Team Beddenscout24
Reply from Beddenscout24
Beste klant,
Hartelijk dank voor uw vertrouwen in Beddenscout24 en uw positieve feedback. Het doet ons plezier te horen dat onze service en productkwaliteit u bevallen 💜 Met vriendelijke groet,
Team Beddenscout24
Really good mattress and bed quality, also really good and friendly customer and delivery service.
Reply from Beddenscout24
Dear Customer,
Thank you very much for your trust in Beddenscout24 and your positive feedback. We are delighted to hear that you are satisfied with our service and product quality 💜
Best regards,
Team Beddenscout24
I just bought a salva boxspring. While the delivery was fast, the bed doesn't look much like the images on the website. The build of the actual item seems quite low quality and cheap as compared to the advertised images.
Reply from Beddenscout24
Thank you for your feedback regarding the Salva box spring you purchased. We appreciate you taking the time to share your experience with us.
We are sorry to hear that you are not satisfied with the quality and appearance of the box spring compared to the images on our website. We understand that this can be disappointing, and we want to emphasize that we always strive for the highest quality standards for our products.
However, it is important to note that, to date, we have not received similar complaints about the Salva box spring. We have sold hundreds of these beds to satisfied customers, and we always aim to meet our customers' expectations.
We would like to gain more insight into the specific issues you encountered with the box spring so that we can investigate and identify any quality issues. If you are willing, please contact us with more details about your purchase and any specific defects you have noticed. We are committed to improving our products and services, and your feedback is invaluable to us.
Once again, we apologize for any disappointment you have experienced, and we hope to have the opportunity to resolve this issue for you and restore your confidence in our products. Thank you for choosing our Salva box spring, and we appreciate your business.
Great regards,
Klantenservice
Beddenscout24 B.V.
The bed makes noise when sleeping on it and changing position
Reply from Beddenscout24
Dear Customer,
Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the noise coming from the bed when sleeping on it or changing positions.
In order for us to address this matter promptly and effectively, we kindly request you to send us an email at info@beddenscout24.nl detailing your complaint. Please include any relevant information such as your order number and a description of the issue you are experiencing. This will enable us to investigate the problem thoroughly and provide you with the appropriate solution.
We value your feedback and are committed to ensuring your satisfaction with our products. Our team will be more than happy to assist you further once we receive your email.
Thank you for your understanding and cooperation.
Best regards,
Customer Support Team
BeddenScout24
Reply from Beddenscout24
Thank you very much for sharing your complaint regarding the upholstery of the bed. I would like to point out that the product images on our website may sometimes differ from the actual upholstery. This could be due to variations in display screens, lighting conditions during the photoshoot, or other factors. We always strive to display the most accurate image, but occasionally, there may be slight variations in the actual upholstery. We appreciate your feedback and aim to continuously improve our services.
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