Shop staff and manager were very accommodating in the Palmy store. Need to be a bit clearer with their promotion on their website 'Spin and Win' as it doesn't state if it is in shop purchases only or... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had my issue sorted promptly after my review , January 8th. An offer of a mattress swap asap and mattresss cover. Thank you for followup from Henderson Branch.
Company replied
I have just had a sofa bed delivered from the Nelson store, into a tight spot upstairs, which I was concerned about However, it was expertly sited without any fuss or damage. I must applaud the... See more
Company replied
Angelica’s communications volume is 10/10 The ease I felt I was in disbelief at the beginning,(being stuffed around with other companies in the past HN) but the count down began and the day my childr... See more
Company details
Written by the company
It's our dream to give everyone a great night’s sleep. Beds4U is totally committed to bringing you comfortable, brilliant-value beds & mattresses made in New Zealand.
Contact info
5 Gloucester Park Road, 1061, Auckland, New Zealand
- 0800233748
- info@beds4u.co.nz
- beds4u.co.nz
4.3
Excellent
648 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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i ordered my bed online with just a pic…
i ordered my bed online with just a pic & a price. I then went into store just before xmas & discovered when the bed would be delivered. I am so happy with the delivery & the bed. It is comfortable & was easy to put together.
December 16, 2024
Reply from Beds4U New Zealand
Hi Ingrid,
Thank you for sharing your experience! We're so glad to hear that ordering your bed online was easy and that the in-store team provided helpful information about delivery. It’s wonderful to know you’re happy with your comfortable new bed and found it easy to assemble. Wishing you many restful nights ahead! 😊🛏️
Regards
Beds4U Team
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Reply from Beds4U New Zealand
Hi there,
Thank you for your feedback! We're delighted to hear you experienced prompt service. If there’s anything else we can assist you with, don’t hesitate to reach out. Enjoy your new bed! 😊🛏️
Regards
Beds4U Team
I was kept up to date with delays in my…
I was kept up to date with delays in my order delivery and I appreciated the phone calls from both staff and the delivery man about when my bed was going to be delivered. Amazing service, thank you!
November 18, 2024
Reply from Beds4U New Zealand
Hi Amy,
Thank you for your kind words! We’re glad to hear you appreciated the communication and updates about your delivery. Keeping our customers informed is a priority, and we’re thrilled you found the service amazing. Enjoy your new bed, and let us know if there’s anything else we can assist you with! 😊🛏️
Regards
Beds4U Team
Customer service
Was just horrible customer service trying to sort a bed that was ordered online a long miscommunication made things very difficult, I do thank Davey for his help through this though as he managed to solve and issue that went on for weeks
November 18, 2024
Reply from Beds4U New Zealand
Hi Kate,
Thank you for sharing your experience with us. We sincerely apologize for the challenges and miscommunication you faced while sorting out your online bed order. This is not the level of service we aim to provide, and we appreciate your patience during the process.
We’re glad to hear that Davey was able to resolve the issue for you. We’ll make sure to pass along your kind words to him, as he truly values ensuring our customers are taken care of.
Your feedback is important to us, and we’ll use it to improve and ensure better experiences moving forward. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Warm regards,
The Beds4U Team
Reply from Beds4U New Zealand
Hi Brenda,
Thank you for your kind words! We’re thrilled to hear that our delivery team provided you with such helpful and friendly service. 😊
We’ll be sure to pass on your feedback to the team. If there’s anything else we can assist you with, don’t hesitate to reach out. Enjoy your new purchase! 🛌✨
Warm regards,
The Beds4U Team
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Great Queen Bed on a Budget
Great communication delivered when they said it was I haven't slept on the bed as I brought for the spare room
November 19, 2024
Reply from Beds4U New Zealand
Hi Craig,
Thank you for your feedback! We’re glad to hear you had a great experience with our communication and timely delivery. 😊 While the bed is for your spare room, we hope it brings comfort to anyone who uses it!
If you ever need assistance or have questions in the future, we’re here to help. Thank you for choosing Beds4U! 🛌✨
Warm regards,
The Beds4U Team
Great service
Great service, responsive and helpful. Great quality beds:)
November 27, 2024
Unprompted review
Reply from Beds4U New Zealand
Hi Annette,
Thank you for your kind feedback! 🌟 We're thrilled to hear you appreciated our service and the quality of our beds. Wishing you many nights of comfortable, restful sleep! 😊🛏️
Regards
Beds4U Team
Reply from Beds4U New Zealand
Hi Amy,
Thank you for your kind words! 🌟 We're so glad you had a positive experience with our friendly team. We look forward to helping you again! 😊🛏️ Enjoy your new bed :)
Regards
Beds4U Team
Reply from Beds4U New Zealand
Hi Fiona,
Thank you for your kind words! We're thrilled to hear you love your new bed and had a great experience with us. Sweet dreams! 🛌✨
Regards
Beds4U Team
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Reply from Beds4U New Zealand
Hi Rickelle,
Thank you for your feedback! We're glad you had a smooth experience with our delivery and communication. Enjoy your new bed! 😊🚛
Regards
Beds4U Team
Highly recommended
Very impressed with their service. They provided us with the right mattress for our specific needs. Thanks 😊
October 28, 2024
Unprompted review
Reply from Beds4U New Zealand
Hi Othman,
Thank you for your kind words! We're so glad we could help you find the perfect mattress to suit your needs. Sweet dreams! 😊🛏️
Regards
Beds4U Team
Reply from Beds4U New Zealand
Hi Emily,
Thank you! We're thrilled to hear you had a great experience with our pricing, product, and delivery service. Enjoy your new bed! 😊
Regards
Beds4U Team
Excellent customer service
Purchased an excellent mattress. Second time we have purchased from Beds4U.
Great communication and quick delivery.
October 20, 2024
Reply from Beds4U New Zealand
Hi Sara,
Thank you for choosing Beds4U again! We're thrilled to hear you're enjoying your new mattress and had a smooth experience with communication and delivery. Your continued trust means a lot to us. Happy sleeping, and we look forward to serving you again in the future!
Regards
Beds4U Team
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Great bed and delivery was smooth
Great bed and delivery was smooth. I was kept informed about where my bed was and when it would be delivered. No issues at all.
October 19, 2024
Reply from Beds4U New Zealand
Hi Steve,
Thank you for your feedback! We're delighted to hear you love your bed and that the delivery process was smooth. Enjoy your new bed, and feel free to reach out if you need anything!
Regards
Beds4U Team
My 14 year old Grandson luvz his bed
My 14 year old Grandson luvz his bed. An so did I when I spent a weekend with My family & my Grandson said I could use his bed while I was over there lol. Comfortable & Relaxing. I'll be getting another bed for my younger grandson his brother for Xmas. This is my Grandsons Christmas presents 🎁
October 15, 2024
Reply from Beds4U New Zealand
Hi Lulu,
Thank you so much for sharing this wonderful experience! We're delighted to hear that your grandson loves his bed, and that it was comfortable and relaxing for you as well. We're honored to be part of your family’s Christmas celebrations, and we look forward to helping you find the perfect bed for your younger grandson too. Wishing you and your family many cozy nights ahead!
Warm regards,
The Beds4U Team
Comfortable bed
Comfortable bed, provides excellent spine support and less partner disturbance.
October 18, 2024
Reply from Beds4U New Zealand
Hi Sarah,
Thank you for your feedback! We're thrilled to hear that your bed is providing the comfort and spine support you need, along with minimizing partner disturbance. Wishing you many restful nights on your new bed!
Warm regards,
The Beds4U Team
Reply from Beds4U New Zealand
Hi Marie,
Thank you for your kind review! We're glad to hear you enjoyed the service and communication. We’re here to help anytime! Enjoy your new bed :)
Regards
Beds4U Team
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I ordered my bed online & when I got…
I ordered my bed online & when I got confirmation of purchase, it was not the size I ordered. They were so helpful & changed the bed. They didn't have the bed in the size I wanted so suggested another & gave me 2x pillows to make up the cost.
October 11, 2024
Reply from Beds4U New Zealand
Hi Judith,
Thank you for sharing your experience! We’re so glad our team could assist in the bed size you needed and provide an alternative that worked for you. Enjoy those extra pillows, and feel free to reach out if you need anything else. Happy sleeping!
Best,
The Beds4U Team
Reply from Beds4U New Zealand
Hi Lisa,
Thank you for sharing your experience! We're thrilled you're happy with your purchase. Enjoy, and reach out anytime—we’re here to help!
Regards
Beds4U Team
Reply from Beds4U New Zealand
Hi Christo,
Thank you for your feedback :) Enjoy your new bed!
Regards
Beds4U Team
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