Beds Are Uzzz Reviews 90

This is about your kind delivery drivers. They were delivering something to my neighbour in Rickmansworth this evening. I asked the two drivers to help me move something as I was struggling alone at home . They were super super kind and helpful! So grateful for their kindness 🙏🙏🙏🙏

What fantastic service! We ordered our VI Spring mattress online from Holland, and it was delivered to us in a sturdy crate. Richard Hodkinson's quick response was especially helpful and accurate. I highly recommend ordering a mattress or complete bed from them!

Easy to order a new mattress on web site, competitive prices together with additional bonuses of an M&S Voucher as I spent over a certain amount as well as a free mattress topper and removal of old mattress!
The company were prompt in arranging delivery to suit me and the delivery team on the day were excellent- polite and friendly!

We ordered our Tempur pro plus mattress & was a little worried paying so much money for a mattress! But it is honestly the most comfortable mattress we have ever had, even after having a water bed previously! This company was the cheapest we could find it & we even got 2 free pillows (which are amazing!!) & a free mattress protector. It said delivery would be 3-5 weeks & turned up just under 3 weeks! The delivery company were great with communication & very professional & polite. You get sent a link to arrange a convenient day & time. Would recommend this company & use again. Thank you.

I’ve just had one of the worst customer experiences I’ve ever encountered. The delivery drivers who brought my mattress were completely unprofessional — they actually laughed in my face when I told them I couldn’t get a memory foam mattress upstairs by myself. They told me it “wasn’t their problem,” despite me being told beforehand that they would dismantle the box and deliver it to the room of my choice.

They refused to help, ignored my request, and showed zero respect or empathy. Their attitude was revolting, and their behaviour completely unacceptable for any company that claims to care about customers.

I would never recommend this company to anyone. There are plenty of others out there who know what professionalism and basic decency look like. I’ll never buy from them again.

Went in to investigate bed toppers/mattress protectors. Was advised to go to Dunhelm. As a partially sighted customer asking to purchase from them this was supremely unhelpful.

Positano mattress is amazing, firm with a soft layer , suitable for side sleeper. Delivery was right to my bedroom, packaging was taken away too . Great service , I will recommend to friends and family .

I'd like to say a big thank you to Richard in High Wycombe. You are highly professional and the most knowledgeable mattress expert I've ever come across. So patient in answering all my questions, and genuinely the nicest salesman I've dealt with. Not trying to sell me the most expensive range, but listened carefully to what I was looking for. Richard, you truly are a gem, and I'm thankful for all your help and patience whilst trying to find my perfect mattress. An absolute pleasure to deal with. Five-star service overall!!

The first mattress I bought from them was uncomfortable for me. Steve made it very easy for me to exchange it under their sleep trial, with no fuss and bother whatsoever

I now have a very comfortable mattress from their Enchanted House range

I ordered a Vispring matress, divan base and headboard from Richard in the Loudwater Store a few months ago. He was extremely knowledgeable but listened to my requirements and found the best combination for me. I have had the bed for a while now and I LOVE IT ! Really can't recommend them and their products highly enough. Thanks to the whole team at Beds Are Uzzz :-)

This bedding supplier is easy to deal with and competitive on prices but most of all can deliver under 4 weeks. They are able to do transactions online and chat with them online.

I can't fault Beds are Uzzz. We ordered two Vi Spring mattresses and they were delivered on time, along with bonus items. However, the delivery company that let them and us down, failed to fulfil the terms of the delivery, which included unpacking and removing the packaging (heavy mattresses) and putting them in place. Beds are Uzzz responded to my notifying them of this immediately, roundly reprimanded the delivery company who have now apologised. Beds are Uzz very generously compensated us, beyond expectations. They kept in touch throughout the process of complaint and apology. Brilliant company.

In 2021, we visited the Bournemouth store and had the pleasure to meet Steve. His customer service knew no bounds, he was helpful, knowledgeable and with a lovely sense of humour to boot ! Our requirements have since changed and we needed to make another purchase. Again looking on line, Beds Are Uzz are extremely competitive price wise, so we headed back to the Bournemouth store. We were delighted to see Steve was still there and as helpful and knowledgeable as in our previous experience. If only every store could have a Steve working for them, we would all be very happy customers! Please clone him immediately.... highly recommended !

My elderly parents, were mis-sold a mattress in the Dorchester Store.
Their mattress has a hump in the middle and depressions either side, despite being brand new.
In response to a complaint my parents in their 80s were told it is their fault for not turning the mattress, despite it being only 8 weeks old. A mattress that needed turning this regularly should never have been sold to arthritic elderly people. Poor customer service. We do not recommend this company.

Prompt and terrific service!

Bought a mattress online after getting good advice in store in Bournemouth, good price and efficient delivery. Would recommend

Online store is completely rip off.
I regret of buying online. Paid few hundreds pounds more.

My husband paid £2950 deposit towards a bed and headboard with a balance of £7000 to pay , we couldn’t afford to pay the balance due to personal circumstances and he battled for 4 years back and forth with this company who refused to give us back our deposit and after leaving it for almost a year my husband got in touch with them and they offered to refund £1350 of our £2950 of which is a joke especially after keeping our money for so many years I will not rest until we receive our full deposit amount we paid as we are the customer and we have lost out greatly and I will continue to complain to all relevant bodies until full payment is refunded back to us.
Extremely distressed and disappointed with this company beds are uzzz.

We have used before never been a problem ordered a mattress topper ( £200 ) promised 3 days delivery had to ask for my money back after 4 phone calls and a 20day wait not even an apology .

After visiting the Hypnos showroom and deciding on the bed we wanted, visited High Wycombe Beds Are Uzzz (at Hypnos recommendation) to place order. Showroom staff helpful and friendly and competitive price quoted for bed. Delivered quicker than expected by courteous delivery team. No hesitation in recommending Beds Are Uzzz