Bedsonline Reviews 1,004

Fast and accurate

I find Bedsonline easy to use and they offer some of the best supplier rates.

I booked a hotel in Hawaii for 5 nights and paid in full. Bedsonline confirmed my room in the Rainbow Kai Ocean View tower. A week ago, I received a notification from my travel agent that due to a Bedsonline error in their system mapping, they couldn't give me that room and instead wanted to give me a lower category room. I've been negotiating with them for a week now, but they refuse to give me what I paid for in full, even though they confirmed it.
The hotel has availability at the Rainbow Tower, but Bedsonline simply refuses to honor what they sold me. They won't take responsibility for their mistakes and expect the customer to pay for them.
Three days before my check-in, they're offering me the room upgrade and asking me to pay for it with the hotel, even though I already paid for the room through Bedsonline. It's illogical. Bedsonline says they'll refund me once I make the payment, but I don't believe them. If they can't honor what's already been paid for, I can hardly trust a verbal agreement. They need to pay more attention to customer service and take responsibility.
I simply want them to respect what they sold me,a room in Rainbow kai tower ocean view nothing more.

THE EXPERIENCE WAS VERY FAST AND EASY, I´M SO HAPPY WITH THE PLATAFORM

Great way to book transfers for my clients from airport to hotel to port, etc.

My Fav bedbank
Regards
Globe Travel & Tours

Most of the issues resolved quickly and in a professional way. Good team work. Thanks

Easy to use website - thank you!

Very easy to book

Reserved a room via bedsonline.com on booking.com as one of their partner offers and also fully paid for it on 12 February. I had received an instant booking confirmation by booking.com for it. On 16 February only, I was informed by booking.com that the seller was not able to confirm the room and I was refunded the money. In the meantime, prices for hotel rooms in Prague had soared due to the the figure skating championships and I had to reserve a worse and more far away room for a higher price.

It is very easy to add multiple rooms with different number of travelers per room when you have a large group traveling. And all rooms can be on one invoice/one lead traveler.

I'm very impressed with your rates on my first booking with you! Thank you!

Had to wait 2 days to be able to reach my account manager and couldn't book anything until I did reach him to have client's questions regarding details on excursions, luggage allowance for transfers, etc.
Website could be more intuitive. Once the account manager guided me through it I understood it better, but should have been able to get my questions answered on website without having had to get a lesson.
One of Bedsonline's competitors, Viator, easily provides descriptions; and although I was told Viator is "consumer friendly" Bedsonline needs to empower travel agents with more information and knowledge so that we don't appear to have less information than any consumer would get on Viator

One of the best things about Bedsonline is that it offers almost everything you need to book, all in one convenient platform. It’s user-friendly, and its extensive portfolio includes properties across virtually every destination, covering nearly every hotel you could want to book. They also have very competitive prices.

The divan bed i purchased i was very happy with the item and I would definitely recommend this company and the owners went out their way to help with the tracking up until the day of delivery and i am 💯 percent satisfied

Very easy to navigate. Very user friendly.