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Bedsonline Reviews 1,004

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TrustScore 4.5 out of 5

4.4

Business to Business Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process as easy, fast, and seamless, highlighting the intuitive website and user-friendly experience. Many appreciate the competitive pricing and the ability to find a wide range of hotels and services all in one platform. People often mention the efficiency and accuracy of the system, making it simple to search, reserve, and manage bookings. However, some customers also noted issues with the service, including instances where billing discrepancies occurred or where service delivery issues arose. A few reviewers also mentioned difficulties with after-care service, such as not receiving clear explanations or facing problems with amendments to bookings.

What people talk about most

Booking process

People report positive experiences with the booking process, often describing it as easy, intuitive, and... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the platform's ease... See more

Website

Clients share positive opinions on the website, often describing it as user-friendly, easy to navigate, and... See more

Price

Customers had positive experiences with price, consistently finding competitive rates and good deals. Many... See more

Service

Users describe ambiguous interactions with service. While some customers praise the great service,... See more

Based on these reviews

Rated 4 out of 5 stars

Was easy to book the rooms. Now the question is booking transfer services, etc. Last time we had problems since hotel was pre-booked from the night before for immediate occupancy but transfer was requ... See more

Rated 5 out of 5 stars

The website is very responsive to input, and produces fast and accurate results. The pictures/details are very good when available. The option to adjust pricing up or down and add fees is very usefu... See more

Rated 5 out of 5 stars

All the services were delivered on time. Transfers from BCN to hotel Occidental Barcelona 1929 was on time. The driver was courteous and helpful. The hotel is in the perfect location. Great customer... See more

Rated 5 out of 5 stars

Fantastic OTA. I have used them for several years now, and have never once faced any issue with a booking. Their rates are the best amongst several other big-names OTAs, 99.9% of the times! I would r... See more

Company details

  1. Business to Business Service

Written by the company

Bedsonline is the most powerful B2B booking engine for retail travel agents. With over 40 years of experience in the travel trade, we've curated an expansive portfolio of travel products, including 300k+ hotels, 18k+ experiences, and global transfer route coverage in more than 200 countries - giving you access to the perfect products, no matter your clients' needs.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I booked a UP hotel room advertised by…

I booked a UP hotel room advertised by Bedsonline through booking.com. This room has pool view, access to roof top pool and many more luxury features. The confirmation stated I had these things. I contacted to hotel to ask a question about arrival and they told me that Bedsonline had paid for a standard room, with just breakfast nothing else! Not any of the features advertised or confirmed. I contacted booking.com as they had advertised through them and they said nothing they can do, no amendments can be made, we quite clearly some one has done an amendment and downgraded my stay! I feel cheated and deceived by both Bedsonline and booking.com dishonest and miss advertising. I have full proof and will be taking this further.

February 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Professional site

Professional site, quick from start to finish. Efficiency with job completion from booking to voucher with great value

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

Christmas transfer hell !

Travel agent booked transfers with this company and on arrival we were stranded at Miami airport ! The fight was delayed which they should have know about and then we tried 3 times to call them with no luck. On the 4th attempt they told us we took too long to get out of the airport so wont be transferring us anywhere. We had no idea that Miami airport customs would take two hours to get through. After a 9 hour flight, delays and waiting time at customs this was the cherry on the cake ! No Christmas spirit by this company ! Was tough and our problem.
On return the transfer was 45 minutes late to get us after again calling the number 4 times to ask where is the driver !
When he turned up the vehicle was battered at the back like it had been in an accident and the interior was dirty and smelly.
We spent £50 on an uber and this company will not compensate us.

December 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Love it

Love it. Really easy to use and find particular hotels.

January 24, 2026
Unprompted review

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