Beer Ritz Reviews 

286
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection, often highlighting unique beers not found elsewhere, and the superb quality of both beverages and glassware. Many people commend the fast and efficient delivery service, with orders frequently arriving quickly, sometimes even next day, and always well-packaged to ensure items are intact upon arrival. Reviewers also appreciate the brilliant overall service, the ease of navigating the website, and the smooth ordering process. However, some customers also noted occasional issues with delivery, experiencing delays where orders took longer than advertised or expected, sometimes due to multiple courier transfers.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the rapid and quick delivery... See more

Product

People report positive experiences with the product, highlighting a great selection of beers, including... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent beers and great value... See more

Service

Consumers find service to be positive, with many reviewers describing it as brilliant, excellent, and great.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A glass arrived with a chip on it...damaged basically. After sending them an email the next morning, with photographic evidence., they replied saying "very sorry, no problem... we'll send a new o... See more

Company replied

Rated 5 out of 5 stars

First time ordering as some unique German beer I haven't seen anywhere else, pleasantly surprised that they arrived next day, also very well packaged. Definitely order from here again.

Company replied

Rated 5 out of 5 stars

I absolutely love the beer. I ordered it to be delivered to Ipswich Suffolk, but I got the details wrong, I received an email sorting things out for me and I was so grateful. I will definitely be orde... See more

Company replied

Rated 5 out of 5 stars

Ordered on a Saturday and had my delivery first thing Tuesday morning. Swift delivery and they carry a great selection, especially beers you only usually see in mainland Europe. Very pleased!

Company replied


Company details

  1. Beer Store

Written by the company

We're the longest-established online bottled beer shop in the UK. You've been able to buy beer online from us since 1998. We sell a mix of classic Belgian and continental beers, along with a great selection of UK craft beers and ciders. As well as these, we have a range of mixed beer packs in with various themes - Belgian mixed beer pack, German mixed beer pack, stouts and porters mixed beer pack, plus a huge range of glassware


Contact info

4.8

Excellent

TrustScore 5 out of 5

286 reviews

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4.8

All reviews

(286)

47 reviews in the last 12 months

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Rated 4 out of 5 stars

The beer & the glassware are superb

The beer & the glassware are superb. The beer has very long use by dates. The packaging was very good and the customer contact was excellent. Only reason I havnt provided 5 star is because the delivery was 4 working days when they advertise 1 and that was because the consignment was passed between three couriers from York down to the South Coast. Keep that in mind if you need a quick delivery.

January 10, 2026
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Reply from Beer Ritz

Thanks for the positive review, despite the delayed delivery. While the courier network we use has an excellent track record on next day deliveries, things don't always go to plan, so thanks for your understanding on this.

Rated 5 out of 5 stars

New year beer…

Ordered on a Saturday and had my delivery first thing Tuesday morning. Swift delivery and they carry a great selection, especially beers you only usually see in mainland Europe. Very pleased!

December 27, 2025
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Reply from Beer Ritz

Hi Scott, thanks very much for the positive review, and we hope to hear from you again soon.

Rated 5 out of 5 stars

Great selection of Christmas beers

Great selection of Christmas beers and dispatched and arrived within 48 hours down to London.

Expensive P&P though FB

November 29, 2025
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Reply from Beer Ritz

Thanks for taking the time to leave the positive review. You're right that the P&P is a bit on the high side, but this is what the couriers charge us for the fragile-handling service (in fact, they charge us a bit more than you pay). We've tried lots of options over the years, and we've always come back to this courier, as their service is very reliable.

Rated 5 out of 5 stars

Best in Beer

Amazing company - great selection of beer and extremely fast delivery! Couldn’t be better.

November 30, 2025
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Reply from Beer Ritz

Thank you for your review Antony! We hope you enjoy your beers :)

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery

November 26, 2025
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Reply from Beer Ritz

Hi Tomer, thanks for taking the time to leave the positive review. We hope to hear from you again soon.

Rated 5 out of 5 stars

First time ordering as some unique…

First time ordering as some unique German beer I haven't seen anywhere else, pleasantly surprised that they arrived next day, also very well packaged. Definitely order from here again.

November 26, 2025
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Reply from Beer Ritz

Thanks for your review, we're pleased you enjoyed our service (and hopefully the beers too!)

Rated 5 out of 5 stars

Simply amazing!

Firstly, amazing products. This beer is the finest you will ever find. The speed and excellence of delivery is unparalleled. Brilliant service, thank you.

November 3, 2025
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Reply from Beer Ritz

Hi Daniel, Thank you for your amazing review! We are really happy to hear all of these positives :)

Rated 5 out of 5 stars

No complaints

Supplied a beer I was having trouble finding, with no fuss and prompt delivery.

October 28, 2025
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Reply from Beer Ritz

We are happy we managed to supply your beer :) Thank you Nicolson. We hope to see you again soon.

Rated 5 out of 5 stars

Recommended

Beers arrived very quickly and very well packed . There was an excellent choice and the prices were great.

October 28, 2025
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Reply from Beer Ritz

Thank you for your kind review Edward. We hope you enjoy your beers :)

Rated 5 out of 5 stars

Good price and fast delivery

Good price and fast delivery. I cant fault the service and would recommend to anyone. The packaging is also great so there were no breakages.

October 9, 2025
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Reply from Beer Ritz

Thank you for your kind review Jon! We hope to see you again soon :)

Rated 5 out of 5 stars

Good online beer shop

Great range of products that are not really available in shops, fast delivery.

October 12, 2025
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Reply from Beer Ritz

Thank you for your kind review Terry. We hope you enjoy your beers :)

Rated 4 out of 5 stars

Good experience

Easy to order.
Arrived on time with good information from courier.
Product good.
Price a bit steep

October 11, 2025
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Reply from Beer Ritz

Hi Konrad, thanks for the positive review. A lot of people tend to double up on the smaller cans to offset the cost of delivery - maybe this might help bring down the overall price next time? The delivery charge is set for the first 20kg, so you can add up to that weight for no extra charge.

Rated 3 out of 5 stars

Very pleased with the beer but…

Very pleased with the beer but disappointed with the delivery which arrived many days too late.

October 11, 2025
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Reply from Beer Ritz

Apologies for the late delivery of your order. Delivery was attempted on a next day service, but there was nobody home to receive it, and no "leave safe" instruction. I can see that you updated these, and delivery was made and the goods left safe.

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