Begg Shoes Reviews 

963
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, the beautiful packaging, and the wonderful selection of quality footwear brands available online. Additionally, people deeply appreciate the helpful customer support team and the thoughtful personal handwritten notes included inside their parcels. Shoppers consistently highlight how straightforward the ordering process is and how easy returns make future purchases completely stress-free. Though some reviewers occasionally encountered minor logistical or fitting challenges, such as parcels being returned, items needing to be sent back due to size, or even damaged packaging upon arrival, the general sentiment remained exceptionally positive.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing shoes and boots as beautiful, well-made,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting that items arrive quickly within... See more

Order

People report positive experiences with order, highlighting the straightforward online purchasing process and... See more

Service

Reviewers mention positive feedback about service, frequently highlighting stress-free visits, helpful staff,... See more

Staff

Consumers find staff to be positive, highlighting friendly and helpful service during their visits. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent beutifull shoes arrived very fast lovely boxed and wrapped with free returns stick on add ress lable with all infomation needed so good and a thank you note. which added a lovely rare touch... See more

Rated 5 out of 5 stars

I ordered some Remonte shoes, which I'd bought elsewhere before, at least 15% dearer. It said they were a wide fit and I was a bit doubtful when they arrived However, they fit well, are very comfy... See more

Rated 5 out of 5 stars

Excellent service as usual. I'm London based and came across Begg Shoes when visiting Edingburgh some time ago. Have ordered on line since then. Happy with all my orders, and with the care taken in pa... See more

Rated 5 out of 5 stars

Quick delivery (Scotland to London) - helpful, pleasant staff on telephone. Good products. Easy return via pre-paid post provided (for size reasons). Personalised thank you note in box. Highly recomme... See more


Company details

  1. Shoe Store
  2. also in
  3. Handbags Shop

Written by the company

Begg Shoes has been selling high quality, great value footwear for all the family since 1866. We are one of the oldest running multi-channel footwear retailer in the UK and pride ourselves on offering great product and first class customer service. Over nearly 155 years the business has evolved from a UK based shoe manufacturer to a shoe retailer.


Contact info

5.0

Excellent

TrustScore 5 out of 5

963 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(963)

214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

This is such an efficient business

This is such an efficient business. Even though I needed to send boots back…(not their fault just my mistake), it was made so easy, and I was able to speak a lovely lady who treated me with respect.so unusual these days!
I shall definitely use them again.

October 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, competitive pricing and prompt delivery as promised. The icing on the cake was a handwritten note hoping my boots were a great fit. They are and so is Begg Shoes.

November 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Great customer service

Great customer service, prompt attention, listened to what I wanted, found a few choices and I 'walked' away with a great pair of comfortable slippers. Keep it local!!

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from team member

I stay in fraserburgh & have been coming to beggs since one in fraserburgh closed down. Carol Ann knows exactly what im looking for by my previous trips to the shop. Always helpful, friendly banter & as long as she is part of beggs i will continue to be a loyal customer. She makes my visit stress free.

October 31, 2026
Unprompted review
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Rated 5 out of 5 stars

So pleased to have found Begg Shoes

Begg shoes just came up as I was searching for Rieker boots. So pleased I found them.
The ordering process was straightforward and afterwards great communication about delivery.
Delivery was exactly as promised and I am really happy with my boots.
I didn't know when I ordered but was delighted to have found a family company. It was a lovely touch to pop a handwritten thank you note in my parcel.
Now I've found you I will definitely buy from you again

October 31, 2026
Unprompted review
Rated 5 out of 5 stars

Clear website

Clear website, easy ordering, rapid delivery. The only store to offer classic black leather Chelsea boots with a decent rubber sole and a side zip. And at a sensible price. Bonus was they fit my awkward feet - narrow heel, one bunion!!

October 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy to order

Easy to order. Fast service and a post office returns label included.
Very happy with the shoes purchased.

October 26, 2026
Unprompted review

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