Behavet Reviews 

642
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and understanding staff, often highlighting their friendly and professional approach. Many people found the expert guidance transformative, leading to significant improvements in their dogs' behavior and helping owners better manage challenging situations. The service is frequently described as efficient, with clear explanations and supportive communication from the team, making the overall experience positive and reassuring. However, some customers also noted that despite following advice, their dog's behavior was not always improving, with a few even reporting that their dog seemed to be getting worse.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their knowledge, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the efficiency, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff are organized,... See more

User experience

Customers consistently note positive experiences with user experience, often feeling hopeful and relieved... See more

Product

Clients share positive opinions on the product, with many reporting significant improvements in their pets'... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The behaviourist is really helping my dog. They are very knowledgeable and I love the Concept Training at Behavet as it makes sense to me and I can implement it easily. The company is very organised... See more

Rated 5 out of 5 stars

Thank you Dr Marta. Spending several hours with us, Dr Marta went through all the reasons our dog was behaving like he is. She broke it down and gave step by step advise and guidance. Simple things... See more

Rated 5 out of 5 stars

Behavet is transformative. Our dog Murphy had some behaviour challenges and with the coaching and training from Dr Yolandé Murphy has come along way. We are able to manage the situations that Murph... See more

Rated 5 out of 5 stars

Dr Victoria was so understanding and lovely throughout our first consultation. She made us feel at ease and ensured us that our little girl willow who is Blind could learn new skills to help her de... See more


Company details

  1. Veterinarian
  2. Dog Trainer
  3. Pet Trainer

About Behavet

Written by the company

The Home of Real-Life Behaviour Results for You & Your Pets.

Behavet is the remote Veterinary Behaviour practice founded by Dr. Tom Mitchell to demystify dog and cat behaviour and improve communication between pets and owners.

Behavet works with clients across the world to offer both one-to-one Behaviour improvement support as well as providing a referral service for a network of Veterinary practices.

Get in touch with the team

Or, send us an email to: hello@beha.vet, and let our experienced team know what your pet is struggling with

Alternatively, book a call with our experienced Client Success team and find out how you could get booked in with our Behaviourists for as little as £25 out-of-pocket.

Book a success call

Contact info

4.8

Excellent

TrustScore 5 out of 5

642 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

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4.8

All reviews

(642)

231 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Milo cheeky chappy

We've been able to implement Milo's training around our lives. I've got a recording as well as images of the session for me to look back on. They give an emergency strategy for when things get difficult.

May 12, 2026
Rated 5 out of 5 stars

Having a dog with reactive behaviour…

Having a dog with reactive behaviour struggles is hard, and overwhelming . I appreciated Dr. A's thoroughness in the taking history with no judgement. She asked detailed questions and let me explain so that she could fully understand everything about my dog. It is a big relief to have a plan in place now and well understood. I feel reassured with the contact support, video instructions and follow up plan.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Behavets have been life changing.

I cannot recommend Behavets highly enough. From start to finish, the support, understanding and professionalism shown towards both me and my reactive dog has been exceptional.

Living with a reactive dog can feel isolating and overwhelming at times, but the team made me feel listened to, supported and never judged. Their knowledge and calm, compassionate approach gave me the confidence and practical tools needed to truly understand my dog’s behaviour rather than simply trying to manage it.

The progress we have made has been incredible. Walks are less stressful, my dog is far more settled, and most importantly our bond and trust has grown massively. The advice was realistic, tailored to our situation and delivered with genuine care for both mine and my dog’s wellbeing.

If you are struggling with a reactive dog, Behavets are absolutely worth every penny. A truly 5 star service that has made a huge difference to our lives. Thank you so much!

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Results for Rescued Animals

I run a rescue charity in NE England and use Behavet for the dogs in my care (and a few cats too). I have used the services of Behavet for around 8 years now - the latest consultation was on the 10th May 2026 for a traumatised little dog who has lost her companions. The methods they use work. The support is excellent. They are value for money, even for a not-for-profit charity, and help to make our animals much more adoptable, 100% recommend them.

May 10, 2026
Unprompted review
Rated 1 out of 5 stars

Started using Behavet for my reactive…

Started using Behavet for my reactive Cockerspaniel but left only a few months later dealing with worse behavioural habits. I paid directly through petplan but was shocked to see the amount they charged for a monthly consult by zoom where my dog was not seen at any point and the same basic advise was given regarding the bucket theory and other easy to find advise was given. Having used absolute dogs previously I was hoping for more knowledge given the drastic price difference. I was deeply disappointed that when I expressed my dogs behaviour was worsening with these methods I was just told to persist. The meetings were only offered on one date and time and if you can’t make that time you have to wait a further 4weeks to progress. I expressed my need to cancel and no questions were asked.
Since then I reached out to a local ABTC clinical behaviourist who I was also able to pay for through insurance but at a much lower price. They support me in person and on walks to see and correct the issue at hand using positive reinforcement techniques.
I would not recommend anyone to use behavet for reactivity. They push for a review after the first consult (before you know the outcome/tried their training) but not after any follow ups.

April 1, 2026
Unprompted review
Behavet logo

Reply from Behavet

Hi Katy,

I really appreciate you taking the time to leave us a review. I'm really sorry to hear that you didn't find that we were a good fit for you on this occasion.

Our behaviourists do a huge amount of work behind the scenes and work with your GP vet to receive your dog's veterinary history and create your bespoke behaviour plan before joining you on your first 1.5hr video call. They also request detailed notes and videos/images from all clients before proceeding with the behaviour treatment. However, I can understand if you felt that you would prefer to work with a dog trainer in a physical setting.

I note that you have mentioned that your request to cancel your payments and consultation was actioned promptly, and I am really pleased to hear that that part of the process is working as planned. We do always want to ensure that our services are a good fit with clients, and if a client does decide we are not for them, we are always more than happy to discontinue the service with no questions asked.

We wish you and your dog the very best on your behaviour training journey, and we are always here if you need us in future.

Many thanks,
Madeleine

Rated 5 out of 5 stars

Dr Ellie was absolutely amazing.

Dr Ellie was absolutely amazing and came up with doable solutions to my dog's behaviour issues. She was very patient with me and explained things very simply with solutions to our problems. Behavet are very efficient and thorough. I would definitely recommend them.

May 13, 2026
Rated 5 out of 5 stars

Top class service and expertise

I've used Behavet over the years as It's my first port of call for behavioural issues. I have a border collie who has had difficult reactivity to dogs, humans and livestock. Until this year, he was at a place where he could happily be in the house with a large group of people and interact with dogs off lead and enjoy having doggy friends. I could not have got him here without Behavet. Recently, he has developed a flare up of his arthritis and his behaviour deteriorated to the extent that I was quite despondent. Behavet to the rescue! I had a wonderful consultation with Dr Aston Ellis, a plan was developed and we adjusted his pain management with the assistance of my vet. We've made adjustments at home and now a couple of weeks later we can see improvements in his comfort and his behaviour. Yes it can be slow but noticing the little things all builds up and it helps me to see the work I'm putting in is paying off in terms of my dog's enjoyment of life and the reduction of household stress. The service from the admin team is great and my emails are passed on and Dr Aston comes back with comments/ recommendations. It really is a top class service and I would highly recommend it

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have two dogs both with different struggles, we have worked with Behavet for a while and my boys are so different with there help, there struggles are now small things that we are tweaking so that they are able to cope with the world better. The team are awesome, giving clear easy to follow solutions and always explaining why they may have that struggle. we have I cannot recommend the team highly enough and don't know what we would do without them.

May 13, 2026
Unprompted review
Rated 3 out of 5 stars

The Doctor was nice

The Doctor was nice, took a long time on the initial consultation. Unfortunately, she recommended 2 medications for my dog. I did not expect this on the initial appointment. I do understand why she recommended the medication. The Dr. told me my dog would still be able to work (sheep herding, play games, do training) on the medication. My dog had negative reaction to the medication, he was barely awake and had difficulty walking. He would not respond to me. I stoped the medication. I was not comfortable continuing with BehaVet, so I canceled further appointments.
If we had not had such a bad experience with the medication, I would have continued longer. I was excited to work with BehaVet.

May 9, 2026
Behavet logo

Reply from Behavet

Hi Linda,

I'm really sorry Zipper had such a difficult reaction. I can completely understand how frightening it is to watch a dog you love become unresponsive and unsteady. We wholeheartedly agree that stopping the medication straight away was exactly the right call.

I want to acknowledge the heart of your review: medication isn't something we'd usually discuss at a first consultation, and your clinician said as much to you on the day. In Zipper's case she felt it was worth raising sooner because of how long he's been struggling, how much you've already tried, and how significantly his noise sensitivity has escalated in recent months. That was a clinical judgment made with his welfare in mind, but I understand it came as a surprise on the day and it will be useful for us to reflect on how we prepare clients beforehand, to avoid this happening in future.

Dogs respond to these medications in individual ways, and while the combination prescribed is one that most dogs tolerate well and continue normal activity on, Zipper's reaction was outside what we'd anticipate. Your clinician responded the moment she heard from you, and I'm glad that part of the experience worked as it should.

I know that the Practice Management team has been in contact with you to offer further complimentary support, and we would genuinely love to help turn things around, if you’d like to take us up on this. Of course, there’s absolutely no pressure either way and we will be guided by you.

Wishing you both well,
Madeleine

Rated 5 out of 5 stars

Thank you Heather and Behavet!

I had my first appointment with Behavet’s Dr Heather because I need help with Bailey, my superactive Cockapoo. Behavet tracked town all his veterinary records going back to his puppyhood.

Heather had gone through these as well as the detailed assessment form I completed for Behavet.

She went through these, and supplementary questions, on our first consultation and her insights were incredibly helpful.

I came away with a huge sense of relief and confidence that I can at last help Bailey find the peace and gain the confidence he needs, and deserves.

I’ve already recommended Heather and Behavet to my very close friends and I look forward to receiving the follow up recording of the meeting as well as the notes and training videos Heather promised.

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

We came to Behavet already in crisis…

We came to Behavet already in crisis with our young dog after months of severe behavioural difficulties and concerns around safety and bite risk. Behavioural euthanasia had already been raised to us before starting, so we made it very clear how serious the situation was and how emotionally burnt out we already were given my complex health conditions.

Over the following months we followed the advice provided consistently even though we had already been doing most of what was suggested and completely reshaped our lives around management recommendations, containment, trigger avoidance and “bucket emptying.” We’ve avoided people, environments and normal daily experiences almost entirely in the hope this would help him decompress and improve like told. Unfortunately, despite the huge emotional, physical and financial investment, our puppies behaviour progressively worsened rather than improved.

Now after months of being with Behavet, our pups reactions have still escalated to a level we had never experienced before. He’s become increasingly fearful around people, unable to cope with unavoidable situations, more reactive to movement and noise inside the home, and began displaying more behaviours towards us on a daily basis. We ultimately experienced our first bite incident that drew blood. Most distressing of all, he has stopped being able to properly switch off or settle during the day and seems trapped in a constant state of stress and conflict despite advice.

We fully appreciate that he is a complex case involving both behavioural and pain-related components, and we understand there are never guaranteed outcomes in behaviour work. However, we do feel deeply disappointed by the overall lack of progression in approach over such a prolonged period of time, particularly given how severe our situation was made clear to be from the beginning. We just kept getting the same advice near enough every month all coming off video links.

We have repeatedly communicated concerns that he appeared to be deteriorating despite strict adherence to recommendations, and we personally felt stuck in indefinite management and avoidance without enough practical skill-building or meaningful improvement in day-to-day life. We also repeatedly raised concerns regarding medication due to him previously reacting badly to sedative-type medications and becoming more distressed and hyperaroused rather than calmer yet it’s been pushed on us every time including our most recent interaction with a senior clinician.

One of the most difficult parts of this experience was feeling unsupported during urgent periods of escalation. Behavet promotes that support is always available, however over the last few months when we reached out during crisis situations involving severe deterioration and now bite incidents, we often waited days for responses or our main clinician was unavailable. Given the level of risk and distress we had repeatedly communicated, this left us feeling extremely alone while trying to manage a dangerous and emotionally exhausting situation.

The impact this experience has had on our lives has been enormous. We spent near enough thousands of pounds through insurance claims pursuing behavioural support while simultaneously becoming more isolated, emotionally overwhelmed and fearful in our own home. My own health conditions are significantly affected by the stress of living in such a high-alert environment every day. We’re living around constant management and anticipation of reactions and he hasnt ever been given the opportunity to learn how to feel differently and is missing out on significant opportunities for confidence building and socialisation in his teenage stage.

We do not believe the clinicians lacked compassion, and we appreciate that they were dealing with a very difficult case. However, for us personally, the experience ultimately left us in a significantly worse emotional and practical position than when we first sought help. We are heartbroken by where things have ended up and cannot honestly say that the support we received improved either his quality of life or our own. Given the fact all of this is online too without any proper assessment of your dog or in person support I would save up and not return.

May 14, 2026
Unprompted review
Behavet logo

Reply from Behavet

Hi Tayla,

Thank you for taking the time to share your experience. I am truly sorry that your time with Behavet did not bring the outcome you were hoping for when you first came to us, and I can hear how much you and your family have been through.

I want you to know that we have not taken your feedback lightly. Our most senior clinician has personally reviewed your case in detail and has written to you directly on several occasions to respond to the concerns you have raised. It was important to us that this was given the careful attention it deserves, rather than a brief reply here.

I do not think it would be appropriate to address the detail of a long and complex case in a public forum, particularly one in which our team, as well as third party professionals, have been closely involved over many months and across a great deal of correspondence. What I can say is that cases of this kind, involving suspected pain, behavioural escalation, and safety concerns, are among the most challenging in our field. Progress in behaviour work depends not only on clinical input but on a sustained, collaborative partnership between clinician, client, and patient, and meaningful change is never guaranteed even where every party is doing their best. I am genuinely sorry that the support we provided did not deliver the change you and he needed.

Alongside the correspondence you have received from our senior clinician, I would welcome the opportunity to speak with you directly. If you would be open to that, please contact hello@beha.vet and ask for me by name. There is no expectation attached to the invitation; I would simply value the chance to continue listening.

Many thanks,
Madeleine

Rated 5 out of 5 stars

Best Behavioural Team

My personal dog trainer Dr Bridget is incredible. I had my first consultation and it has already been very informative and helpful. The trainer also works around your personal schedule making sure not to load to much at once and also does not expect everything to go perfect all at once. I highly recommend this Behavioural team!

May 13, 2026
Rated 5 out of 5 stars

Had our first consultation with Dr…

Had our first consultation with Dr Natalie and it was brilliant. The way she explained the reasons for Bailey's current behaviour made things fall into place and become clear and easier to understand. Dr Natalie reassured me that Bailey's behaviour is quite common for her age and can easily be worked on.

The service from Behavet has been fantastic and seamless from the moment I made an initial enquiry.

I'm looking forward to further consultations with Dr Natalie and feel confident that we can help Bailey with her separation anxiety and resource guarding.

May 12, 2026
Rated 2 out of 5 stars

Booked training for reactive dog

Booked train for reactive dog. They gave some information and 2 consultations, which cost more then £1000. Insurance covers it but is not worth it, better find real not online behaviorist as this will not help much and the cost are too much too! This is only for 2.5 houra online consultation and some videos sent to email.

May 9, 2026
Unprompted review
Behavet logo

Reply from Behavet

Hi Jurgita,

Thank you for your feedback. I am sorry to hear that you felt that the costs of your treatment plan were too much.

I absolutely understand that Veterinary Behaviour care can be a significant investment. I'd like to put your mind at ease and let you know that our pricing is competitive within the field of Veterinary Behaviour services, and we offer a huge range of benefits that other services are not able to offer, such as:
- Unlimited email support with your Behaviourist
- Complimentary online learning sessions with the Behavet clinicians
- Free learning resources to complement your Behaviour treatment plan
- Fast access to appointments - no waiting lists

The consultation fees also cover the time investment for your Behaviourist to review your pet's Veterinary History and create your bespoke plan ahead of the call.

I can see that the Practice Management team have been working hard with you to offer a resolution, and I hope that this will be acceptable to you, so that we can continue to help both you and your dog with their Behaviour transformation.

Kind regards,
Madeleine

Rated 5 out of 5 stars

Dr Zuzanna will always be there to hold mine and Percy's hands/Paws

Dr Zuzanna was very enthusiastic about how we needed to work together to find a solution to Percys behaviour; there was no rush or 1 fix will fit everyone. We talked through aall of his behavious and split it down into helpfull chunks. Right from my initial enquiry for help the team could not have been more alert or willing to hold my hand

May 8, 2026
Rated 5 out of 5 stars

You won't regret it

By the end of the initial consultation I felt heard, understood, confident and excited to start the new systems for my Dog! Lots of communication, everything is very clearly laid out step by step and overall a very positive experience. Highly recommend. My consultant Lisa is an absolute pleasure to speak to, she is wonderful with Humans as well as animals!

May 7, 2026

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