Bourne End & Henley Security Systems Reviews 88

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professionalism. Many highlight the engineers as reliable, knowledgeable, and efficient, often noting their punctuality and ability to explain new systems clearly. The service itself is frequently described as excellent, with people appreciating the company's efficiency, attention to detail, and the personal touch they provide. Conversely, a small portion of people felt dissatisfied with the communication, mentioning that queries were met with unhelpful or unprofessional responses rather than solutions.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, friendliness, and efficiency. Many... See more

Service

Clients share positive opinions on service, consistently praising the efficiency, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BEHSS installed my alarm system a number of years ago. I have never had any concerns or complaints as they have always provided an excellent service. I can highly recommend them.

Company replied

Rated 5 out of 5 stars

We've been a customer of Bourne End for around 4 years - they installed a new intruder alarm system for our office in Henley and have serviced it annually since then. We always get the best of servic... See more

Company replied

Rated 5 out of 5 stars

My BEHSS security system panel needed replacement to WIFI following a full fibre upgrade of my Broadband by Openreach on behalf of BT. The Engineer from BEHSS was very experienced and he effected th... See more

Company replied

Rated 5 out of 5 stars

BEHSS supplied and fitted our alarm and cctv a good few years ago. Mark services it every year. He is always on time, polite, friendly, tidy and knowledgeable. The company has the personal touch which... See more

Company replied


Company details

  1. Security System Installer

Written by the company

Alarms and CCTV systems to keep your property in the Thames Valley safe. Call Bourne End & Henley Security Systems Ltd on 01628 520 162 today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

88 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great customer service

Mark was brilliant.
He sorted my alarm issue extremely efficiently and whilst here he even tried to help with a plumbing job…. blocked toilet!!!
Over & above Mark - thank you.

June 19, 2023
Unprompted review
Bourne End & Henley Security Systems logo

Reply from Bourne End & Henley Security Systems

Hi Linda, thank you for leaving a wonderful review for Mark, we will make sure to share your review with him.

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Rated 5 out of 5 stars

Excellent System and service

Excellent System and service. Very helpful engineer and friendly staff, Would recommend.

June 15, 2023
Unprompted review
Bourne End & Henley Security Systems logo

Reply from Bourne End & Henley Security Systems

Thank you for leaving a positive review of our team and service, we really appreciate it!

Rated 5 out of 5 stars

Good service

Used Roger and the team for many years now. Has always been good service at a fair price. Can only recommend.

May 18, 2023
Unprompted review
Bourne End & Henley Security Systems logo

Reply from Bourne End & Henley Security Systems

Thank you for taking the time to leave a 5-star review for our services, Michael. It's much appreciated.

Rated 5 out of 5 stars

We've been a customer of BEHSS for over…

We've been a customer of BEHSS for over 12 years and always found them to be reliable, great to deal with, excellent customer service and good value for money.

May 19, 2023
Unprompted review
Bourne End & Henley Security Systems logo

Reply from Bourne End & Henley Security Systems

Hi Caroline, thank you for leaving a wonderful review for BEHSS and for your continued support.

Rated 5 out of 5 stars

Today Roger visited my company to give…

Today Roger visited my company to give me his advice regarding a old DVR unit as it has started to over heat
he advised it might need a clean and to be installed in a dust free area
Great Team

May 4, 2023
Unprompted review
Bourne End & Henley Security Systems logo

Reply from Bourne End & Henley Security Systems

Thank you so much for taking the time to leave us a 5 star review! We really appreciate your feedback and will make sure to share it with Roger and the team.

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