Bought replacement dishwasher (mine clapped out on christmas day 2024) - replacement arrived with all instructions for setup. Instructions were almost easy to follow for a "lay person" - once we got o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
With more than 30 million appliances sold in the UK, Beko's reliable, award-winning appliances are designed to save you money and make your life easier.
Contact info
Unit 16 The Hub Logistics Park, Clonee, Bracetown, Ireland
- 03332079710
- customerservice@support.beko.ie
- beko.ie
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have Beko products
I have Beko products, oven,hob, freezer,fridge and washing machine that have lasted for years.Hence l trust they are such good reliable products and my favourite brand and such a reasonable price.
I purched a new beko washing machine on…
I purched a new beko washing machine on 16/8/22 and it was ok unti,l about 6 months agowhen it started to get noisy when it was spinning ,it gradually got worse until it started leaking water ,I phone beko and was told if i was willing to pay over 200 euros they would get someone to repair it.I looked at it myself and the bottom counter weight broken all over the floor and it had busted the plastic drum so we had to sendit to the local dump .£343 pounds lasted 43 months .would not recommend beko to anyone.
I will NEVER buy Beko again!!!
I once was a HUGE Beko advocate! I will now NEVER buy Beko again!!! 6 months without a freezer! Unit was replaced 3 times, each time the total contents of the freezer was destroyed! Beko's after sales procedures and policies are just simply unworkable.
Terrible Customer Service for vulnerable customers
My elderly mother in law is having a problem with her cooker which is only 2 years old. She has made several attempts to contact customer service, being left on hold for 30/45 minutes with no one answering the phone.
There is no other way to contact Beko to look for assistance other than a phone number that is never answered. We have gone to the where the cooker was purchased and they had advised her to contact Beko. Unsure what else to do now
Appalling Customer Service
I would give no stars or minus stars if possible. Appalling customer service and very disappointed in the cooker I purchased last year. In good faith I took out appliance insurance and on being promoted and encouraged by Beko staff I extended the insurance to 24 months. A few weeks ago the inner glass door from the main oven shattered in my son’s hands when he was inserting it back into place. He was very lucky he wasn’t injured. Initially Beko customer service couldn’t find our file even though we have been paying an insurance premium to them for last 14 months. Eventually after hours of phone calls and being passed back and forth between the uk and Ireland they found the file. However after wasting in excess of 3 hours of my husband’s time they admitted we were indeed insured for replacement of the glass but said we would have to order and pay for it ourselves before they would reimburse us! We decided to just suck it up lose the insurance premium we had already paid and go ahead and pay for replacement ourselves. Only one problem Beko could not supply the part! Eventually I had to order it on eBay. I would never purchase from this company again nor would I recommend anyone else to do so.
Good Quality Appliances
Good Appliances for reasonable prices
Delivery from N17 Ballina Co Mayo was prompt and Driver was v helpful re removing packaging and placing Appliance in place I wanted it
I was just loading a warrenty date so…
I was just loading a warrenty date so didn't need anything. Easy process
Prompt delivery of new Beko fridge…
Prompt delivery of new Beko fridge freezer & washing machine. Helpful & courteous removal of old Beko goods.
Good value
Delivered on time, easy to use once you are familiar with the programs. Large drum. Good value and quite quiet when in use.
Heat pump tumble dryer
Heat pump tumble dryer dont think its been off since we got it.
Your product is rubbish
Your product is rubbish, had to call a service engineer within the first month for the dryer as burning the clothes, apparently fixed, gave up just put half a load on every time and monitored it. Clothes always smelt mouldy and burnt at the same time. 2 years later it went on fire
Good product,back up service,and great…
Good product,back up service,and great value,had problem with washing machine,the shop called the engineer to fix the problem,and now is working good again,good 10 years back up on parts
Great price & performance, bad assembly instructions
Great price, happy with everything.
I would have given 5stars, but the pictures in the instructions are far to small... really irritating.
So far so good
So far so good. Just the cutlery drawer which is a bit stiff, it blocks when pulling it out and when pushing it in.
The drawers are spacious and operate…
The drawers are spacious and operate quietly, making them easy to use. The price is also quite reasonable, which adds to their appeal.
Absolutely terrible appliances
Absolutely terrible appliances. Bought a cooker, fan broke twice within a few months. The 2nd time the engineer came out and said he needs a part. Two weeks now without a cooker, no help from them and even though I am paying monthly for parts and whatever. My advice is dont ever buy beko, terrible appliances, terrible service. They keep putting the date back, I have a cooker not even a year old that doesn't work. No managers available to speak to. Customer service told me i had the wrong date but i had it in an email. Absolutely terrible way to run a business.
I bought a Beko washing machine the…
I bought a Beko washing machine the wash takes any thing up to two hours, the spin is useless to get the clothes spun you have to put the wash on a spin and drain twice NEVER AGAIN.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








