Shean and Rhys provided me with an excellent customer service experience at the Belfast branch and have gone above and beyond in regard to their duty. The facility is sparkling clean, warm and dry. T... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Amazing service well ran secure and reasonably priced. Would highly recommend. The 24 hour access was amazing due to us both working made our house move a million times easier having this service.... See more
Company replied
Just recently closed my account with Belfast Self Storage. Having relocated back to Belfast from abroad, it has given me great peace of mind knowing that my property was stored in such a great facili... See more
Company replied
Great customer service, staff are lovely, helpful and informative. Nothing ever felt like it was a hassle. Units are accessible, clean and well maintained, and moving out again was easy. You defini... See more
Company replied
Company details
Information provided by various external sources
Belfast Self Storage Offers Cost-Effective & Secure Household Storage, Commercial Storage and Document Storage. Storage Units Available in Various Sizes.
Contact info
Duncrue Street 100, BT3 9AR, Belfast, United Kingdom
- 028 90351313
- info@belfastselfstorage.co.uk
- belfastselfstorage.co.uk
4.8
Excellent
381 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpfull staff
Very helpfull staff. Went above and beyond with their assistance. Very professional.
Will certainly use Belfast Storage again.
July 11, 2025
Unprompted review
Reply from Belfast Self Storage
Hi John,
Thanks a million for the glowing 5-star review! We're delighted to hear the team went above and beyond — it's exactly what we aim for. We really appreciate your kind words and look forward to welcoming you back when you need us again.
Best regards,
Belfast Self Storage Team
Friendly from start to finish
From the minute I walked in to enquire the staff were great with every enquiry. Very friendly with greetings and seemed genuinely happy to help and have a bit of a laugh also pointing out how to get the best from my payment depending on time of month it began.
Closing was made simple and smooth.
July 7, 2025
Unprompted review
Reply from Belfast Self Storage
Hi Danny,
Thanks so much for your review. I am glad to hear everything was simple and straight forward for you. Take care.
Rebecca
Rhys and Sean are super helpful and…
Rhys and Sean are super helpful and have great customer service skills! It was pleasure working with them!
June 26, 2025
Unprompted review
Reply from Belfast Self Storage
Maureen, thank you so much for your kind 5-star review—it genuinely means a lot! It was an absolute pleasure working with both you and your husband. You brought a bit of that Florida sunshine (and warmth!) to the branch, and it didn’t go unnoticed. Sean and I are really glad we could help make the process smooth and welcoming for you. If you ever need anything, don’t hesitate to pop in—we’re always here to help.
Best regards,
Rhys
Belfast Self Storage Team
Amazing service from start to finish…
Amazing service from start to finish and really competitive rates. The staff are excellent and we will use the service again when needed.
June 26, 2025
Unprompted review
Reply from Belfast Self Storage
Darren, it’s great to know we hit the mark for you! We're really glad you found the service seamless from start to finish and appreciated both the competitive rates and the team’s support throughout. Knowing you'd choose us again means a lot—thank you for the 5 stars!
Best regards,
Belfast Self Storage Team
Excellent service
June 26, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you for the fantastic 5-star review! We're so pleased to hear you had a great experience—it's always rewarding to receive feedback on the service provided by our fantastic team members. We appreciate you taking the time.
Best regards,
Belfast Self Storage Team
Great storage unit
Great storage unit hi tech security 24h access. Would have given 5⭐️ only the price rise was above 15% after a year. Would recommend anyhow as it’s a top notch storage solution.
June 18, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you, David, for taking the time to leave such a balanced and thoughtful review. We're delighted to hear you valued the quality of the storage unit, our 24-hour access, and the high-tech security in place—it's great to know those features made a difference. We do acknowledge your concern about the price increase and truly appreciate the feedback. We continually strive to review and balance our pricing to reflect both rising operational costs and the quality of service we aim to deliver. Thanks again for the recommendation—it means a lot.
Best regards,
Belfast Self Storage Team
Faultless
Steak
Ff brilliant so helpful and my business was transacted without a hitch!
June 12, 2025
Unprompted review
Reply from Belfast Self Storage
Anne, thank you for the brilliant 5-star review! We’re so pleased to hear everything went smoothly and that you found the team so helpful throughout. Making the process seamless and stress-free is exactly what we aim for. If you ever need us again, we’ll be happy to help!
Best regards,
Belfast Self Storage Team
Fantastic facility
Fantastic facility. Booking my storage was very easy. A big thank you to Sean for sorting everything out.
May 30, 2025
Unprompted review
Reply from Belfast Self Storage
We're absolutely thrilled to hear your experience was so seamless! Huge credit to Sean for making everything straightforward and stress-free—he’s a star, and we’re lucky to have him. Thank you for the fantastic 5-star review and for choosing a facility where great service and peace of mind come as standard. If you ever need us again, we’ll be right here.
Best regards,
Belfast Self Storage Team
Reply from Belfast Self Storage
Rose, thanks so much for the 5 stars! We're really glad to hear you were impressed with the cleanliness of the site and the warm welcome from our team. We work hard to keep both the facility and service standards high, so it's great to know it made a difference. You're always welcome back anytime!
Best regards,
Belfast Self Storage Team
Sean at Belfast storage!!!!
Sean at Belfast storage was absolutely top class. Right from my enquiry to the day my belongings were being put into storage. Nothing was too much trouble for him and he was on hand to answer any questions I had. I would definitely use the company again due to his customer service!!!!!!!!! Thank you :)
May 30, 2025
Unprompted review
Reply from Belfast Self Storage
Hi Kitty,
Thank you so much for your amazing review! We're thrilled to hear that Sean provided such top-class service and made the whole process smooth and stress-free for you. We’ll be sure to pass on your kind words to him. It’s great to know you'd choose us again — we really appreciate your support! 😊
The Belfast Self Storage Team
Very helpful and extremely easy to…
Very helpful and extremely easy to sort. Took alot of stress away from moving things.
May 27, 2025
Unprompted review
Reply from Belfast Self Storage
Hi Faith,
Thank you for the lovely feedback! We're so glad to hear the process was easy for you and helped take some of the stress out of moving.
The Belfast Self Storage team
Highly recommend Belfast Self Storage
Darren at Belfast Self Storage was really friendly and knowledgeable. He helped me find the best storage solution for my needs at a great price and explained everything really well. He was even able to recommend a removals company as finding someone reliable is a minefield. Overall very happy with the service received
May 25, 2025
Unprompted review
Reply from Belfast Self Storage
Hi Jayne,
Thank you so much for your kind words and recommendation! We're delighted to hear that Darren was able to assist you so well and that you found the right storage solution at a great price.
The Belfast Self Storage Team
EXCELLANT CUSTOMER SERVICE
EXCELLANT CUSTOMER SERVICE
So helpful.Darren explained everything to me as this was my first time using a storage unit.Gave me a great deal and when i arrived at the unit the girl showed me how the process worked . So easy and convenient,would definitely recommend.
May 21, 2025
Unprompted review
Reply from Belfast Self Storage
Hi Eileen,
Thank you for the review! we appreciate you taking the time to leave us these kind words. Hopefully we can continue to impress during your storage term!
The Belfast Self Storage Team
Temporary storage option.
Great staff who talk you through all your options. Very clear instructions. Spotlessly clean.
May 16, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you for your kind words! We aim to impress in every way so your confirmation of this means a lot to us.
Best,
The Belfast Self Storage team
Fantastic Self Storage
All the staff here are incredibly helpful and go above and beyond to manage deliveries on my behalf on a regular basis.
The facilities are new and well maintained. I wouldn't hesitate to use them again.
May 15, 2025
Unprompted review
Reply from Belfast Self Storage
Louise, thank you for the fantastic 5-star review! It’s been a pleasure supporting you and managing your deliveries—we’re glad to hear the service and facilities have been just what you needed. As a commercial customer, your trust means a lot to us. We wish you all the very best on your maternity leave and look forward to welcoming you back next year. And just a reminder, we offer a fully flexible rolling contract, so your space is here for you whenever you're ready to return.
Best regards,
Rhys
Belfast Self Storage Team
The customer service was excellent
The customer service was excellent, I felt valued and all questions I had were well answered, and left me secured to go ahead.
May 1, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you, Phillip, your fantastic 5-star review, is greatly appreciated. We're so pleased to hear that you felt valued and well-supported throughout your experience. It’s great to know all your questions were clearly answered and that you felt confident moving ahead. Providing excellent customer service is always our priority.
Best regards,
Belfast Self Storage Team
Brilliant understanding best storages…
Brilliant understanding best storages in Northern Ireland with the best prices
May 1, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you, Damian! ⭐⭐⭐⭐⭐
We're thrilled to hear you found our service to be the best in Northern Ireland — great value and great understanding is what we aim for every time. Appreciate your feedback!
Best regards,
Belfast Self Storage
Excellent service good friend team
April 28, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you, Joseph! ⭐⭐⭐⭐⭐
We're so pleased to hear you received excellent service from our friendly team. It’s always our goal to make your experience as smooth and welcoming as possible.
Kind regards,
The Belfast Self Storage Team
Very efficient service and helpful…
Very efficient service and helpful staff.
April 29, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you, Terry! ⭐⭐⭐⭐⭐
We’re glad you found our service very efficient and our team helpful. It’s great to know we could support you with a smooth and hassle-free experience.
Kind regards,
The Belfast Self Storage Team
Friendly and helpful staff, great storage unit, would highly recommend!
The staff were always so approachable and helpful - I always got a speedy response to any queries. The unit itself was in excellent condition and perfect for our needs at the time. Would highly recommend using them again!
April 1, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our team and that the storage unit met all your needs.
The Belfast Self Storage Team
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