We searched the market for the most competitive bathroom fixtures in the Scudo range. Bella Bathrooms were the best priced for the majority of items so we ordered all that we required from there, the... See more
Company replied
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Review summary
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Ordering and delivery was faultless. The product isn't fitted yet but would most definitely be disappointed if I'd paid full price because the plastic components feel and look quite cheap. As long a... See more
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Joanne was so friendly when we met her at the showroom in Bowburn. She helped us choose everything we needed for our new bathroom. The whole experience was excellent from the choosing of larger items... See more
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Highly recommended. Kate was very helpful, as we were unsure what we really wanted. She gave great advice without being pushy at all. Despite going back several times before finalising all of our choi... See more
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Company details
About Bella Bathrooms
Written by the company
Since 2005 Bella Bathrooms have helped over 350,000 satisfied customers create the bathroom suites of their dreams. With over 20 years of plumbing experience we aim to help people achieve a luxury bathroom at an affordable price be it stunning bathroom furniture with a vast range of vanity units and bathroom cabinets or the popular shower enclosures with associated shower trays. Quality products from the UK’s leading manufacturers characterize the entire range from bathroom taps to heated towel rails.
Please don't hesitate to contact our friendly customer service team should you require any assistance or have a query!
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Bella Bathrooms
Written by the company
- Approved Online Retailer
- We are proud to be British and we are proud to say that we are an approved online retailer for over 20 British manufactures.
- 30 Day Returns Policy
- We like to give our customers peace of mind whilst shopping so we offer 30 days money back guarantee.
- Outstanding Customer Service
- Bella Bathrooms has helped over 350,000 customers with their dream bathrooms and along the way our outstanding customer service team have been their every step of the way. Give us a call or email if you require any sales advice.
- Secure Online Shopping
- You can be sure your shopping experience is secure with Bella Bathrooms. We use an industry standard SSL certificate and payments are securely handled by Sagepay, our payment gateway provider.
- Price Match Service
- Seen a better price else where? Here at Bella Bathrooms we offer an easy to use price match contact form, available on our website to give you the best shopping experience possible.
Contact info
Unit 10 Bowburn South Industrial Estate, DH6 5AD, Bowburn, Durham, United Kingdom
- 0191 303 7771
- customerservices@bellabathrooms.co.uk
- www.bellabathrooms.co.uk
4.6
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Scudo universal basin waste - black
Fab price. Great packaging. Excellent communication. Speedy delivery. Have bought from before and will again. Highly recommend. Thank you!
May 22, 2026
Reply from Bella Bathrooms
Hi Karen
Thank you so much for leaving us such a great review. We're glad you're happy with the overall service you received. It really is appreciated, thanks again.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Craig
Thanks for the 5 stars, we're glad to see that you're happy with the service received. Your feedback is greatly appreciated.
Kind regards
Bella Bathrooms
Computer says no—Zero goodwill or flexibility for a 48-hour delay.
Be very careful ordering from Bella Bathrooms if you are doing a renovation. Their website boasts a '30-day money-back guarantee,' but the small print requires you to notify them within 14 days. My bathroom fitter was delayed, and I realized an item didn’t fit on day 16.
The item is completely brand new, unopened, and in perfect condition. I offered to pay for the return shipping myself, meaning Bella Bathrooms would lose absolutely nothing. However, customer service and their management flatly refused to issue a return, hiding behind the excuse that 'making an exception wouldn't be fair to other customers.'
A complete lack of flexibility or common sense. I am now stuck with an expensive, unused item because of a 48-hour oversight. Avoid if you want a company that actually values customers.
May 26, 2026
Unprompted review
Reply from Bella Bathrooms
Hi Phillip
I'm sorry you're not happy with our company policy. The 'lack of flexibility and common sense' you mention is in accordance with the law and what you agreed to when you clicked 'Place Order' on the website. You clearly state that you are aware you are outside of the returns timeframe, but still expect that an exception would be made for you.
We value all of our customers and pride ourselves on treating them fairly and equally. Unfortunately, this does often get us a bad review from people who think that they are entitled to preferential treatment. We don't hide behind any excuses, making an exception WOULDN'T be fair to other customers, as I'm sure you'd agree it was unjust if we were allowing others to return outside of the timescale, but not you.
Kind regards
Bella Bathrooms
Unsatisfactory experience with customer service.
I ordered my bathroom furniture, including the recommended wastes etc from Bella in February and requested delivery in early April, as this was the earliest our fitters could manage. I had some discussions with them regarding delivery, which were not passed on to the delivery company, as our property is difficult to find. None the less we managed to get the delivery to the correct place, eventually, and checked that everything was there.
All was going well with the fitting until it came time to plumb in the bath. At this point we discovered that the waste which had been sent did not in fact work with the additional thickness of a freestanding bath. This was discovered towards the end of April and so I contacted Bella in the hopes that they would be able to send out something which would fit. At this point I was told that it was the recommended waste and I should try to buy a replacement screw at my local DIY store. When I tried to do this I was unable to purchase one and replied to this effect, the response was "have you tried..." and then a different DIY supplier's name. this had in fact been done and so I responded accordingly. This back and forth continued until today (26th May) when I was sent another email with a link to a company who could provide the replacement part and a message to the effect of "here you go, buy it from here or try googling it". This is not the response of a company who wish to recieve repeat custom or recommendations, and for this to have taken nearly a month is also completely unaccepatble.
April 9, 2026
Reply from Bella Bathrooms
Hi Verity
I'm sorry to read that you're not happy with the service received. Regarding 'I had some discussions with them regarding delivery, which were not passed on to the delivery company, as our property is difficult to find' - The delivery instructions, including the W3W for kerbside and for your parking space were given to the courier on 10th of April, ahead of your delivery on the 13th. Whether this was an incorrect assumption, or you were told this by the courier, this is completely false.
You reported that the screw was not long enough for the waste and were correctly advised that the waste is the recommended waste for the bath and that we've sold them together in the past and not had any issues, and it was suggested that a longer screw could be sourced from a local DIY store.
You asked, "Please, can you advise where we might get a longer one of these screws?" So, a store was suggested, but when you said you'd tried there, Danielle then sent over a link to what you would need from another place. If you take what Danielle wrote as "Here you go, buy it from here or try googling it" that is the tone in which you read it and not the way it was written at all.
I'm sorry, the reason it took almost a month to get to this point is due to the fact that Danielle had to seek technical advice, but she also waited 5 and 6 days for a response from you.
Kind regards
Bella Bathrooms
Always a pleasure to do buisness with
Always a pleasure to do buisness with
Nothings a problem for staff
Pricing always competitive
Would recommend
May 22, 2026
Reply from Bella Bathrooms
Hi Allan
Thanks for the 5 stars and great feedback, we really are grateful. Thanks for the recommendation.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Darren
Thanks for the 5 stars and feedback, they are greatly appreciated.
Kind regards
Bella Bathrooms
Extremely satisfied.
The shower tray I ordered was exactly what I wanted, including quality. Delivery was made safely and on time. That is the best praise any customer can give a supplier.
May 18, 2026
Reply from Bella Bathrooms
Hi Rev. Castle
Thank you so much for the 5 stars and great feedback, we're thrilled to see you're happy, it really does mean a lot.
Kind regards
Bella Bathrooms
Helpful staff who knew what they were…
Helpful staff who knew what they were talking about, great communications and very easy to track prompt delivery, will definitely use again
May 18, 2026
Reply from Bella Bathrooms
Hi David,
Thank you for taking the time to leave us a review, we really do appreciate the positive feedback.
Kind Regards
Bella Bathrooms
Good products poor delivery
Good products and prices but let down be delevery company (stopstart) as no option of delivery day just get a message late evening saying it will be delivered next day without any options to alter.
May 18, 2026
Reply from Bella Bathrooms
Hi Paul,
I am sorry to hear the delivery service let us down, your order was available for immediate and an email was sent to advise of the dispatch and the delivery day. I can see that your shower tray was damaged on delivery, but a replacement was arranged to be sent out to you straight away. I hope this has arrived safely.
Kind Regards
Bella Bathrooms
Bought both our en-suite and bathroom…
Bought both our en-suite and bathroom from Bella, both excellent quality, we are so happy with them both. Would recommend Bella Bathroom to anyone upgrading their bathrooms.
May 15, 2026
Unprompted review
Reply from Bella Bathrooms
Hi Lynsey
Thank you so much for the 5 stars and feedback, we're truly grateful for the feedback and recommendation. It means a lot.
Kind regards
Bella Bathrooms
Reply from Bella Bathrooms
Hi Kate
Thanks for the 5 star review, it's greatly appreciated.
Kind regards
Bella Bathrooms
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, quality ceramic goods at affordable prices.
May 8, 2026
Reply from Bella Bathrooms
Hi Stuart
Thanks for the 5 stars!, we're glad you're happy with the goods and service you received.
Kind regards
Bella Bathrooms
very helpfull
very helpfull, great price, overall delighted with service , Joanne was very good, 10/10
May 11, 2026
Reply from Bella Bathrooms
Hi Kevin
Thank you so much for the 5 stars. I've passed on your comments to Joanne, and she is over the moon she could help. We're very grateful for your feedback
Kind regards
Bella Bathrooms
Excellent service
Excellent service. Ordered over the phone had the parts next day as promised. Would def use again and would def recommend
May 7, 2026
Reply from Bella Bathrooms
Hi Adam
Thank you so much for the excellent feedback and recommendation. It means a lot to the team.
Kind regards
Bella Bathrooms
Very pleased with the shower tray.
Very pleased with the shower tray.
Good product delivered efficiently in perfect condition.
May 5, 2026
Reply from Bella Bathrooms
Hi Jon
Thank you so much for the 5 stars and great feedback, they are greatly appreciated.
Kind regards
Bella Bathrooms
Great service
Great service, ordered on Tuesday afternoon and delivered by 9:30 Tuesday morning.
Also had a phone call once I had ordered on the Internet to make sure I had ordered everything I needed.
Will use again.
May 5, 2026
Reply from Bella Bathrooms
Hi Stan
Thanks for the 5 stars and great feedback, we're glad to see you're happy with the service you received.
Kind regards
Bella Bathrooms
Everyone very Helpful We had to order a…
Everyone very Helpful We had to order a new Bathroom at short notice and quotes were promptly sent
All items were available within 2 days of order
We were extremely satisfied
Id reccomend using Bella Bathrooms
April 28, 2026
Reply from Bella Bathrooms
Hi David
Thank you so much for taking the time to leave us such a positive review. Your custom and recommendation are really appreciated.
Kind regards
Bella Bathrooms
Easy online ordering
Easy online ordering. Excellent customer service/information. Very good value for quality products. Collection made very straight forward, even brought our order straight to the car and loaded it for us.
Will definitely use Bella bathrooms again !
April 30, 2026
Reply from Bella Bathrooms
Hi Theresa
Thanks for the 5 stars and great feedback, it is really appreciated. I'll pass on your praise to the team.
Kind regards
Bella Bathrooms
Knowledgeable friendly staff
Helpful, friendly & knowledgeable staff. Kept me up to date with my order.
April 24, 2026
Reply from Bella Bathrooms
Hi Sharon
Thanks for the 5 stars and lovely feedback, they are greatly appreciated. We hope you enjoy your new bathroom.
Kind regards
Bella Bathrooms
My 3rd Anti-slip shower tray from Bella…
My 3rd Anti-slip shower tray from Bella bathrooms. High quality stone resin, great price and deliver when they say they will.
April 23, 2026
Reply from Bella Bathrooms
Hi Alister
Thanks for the 5 stars and feedback, we really appreciate your custom. Thanks again.
Kind regards
Bella Bathrooms
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