Belledivino Reviews 

608
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the wonderful, high quality of the clothing and shoes received. Consumers often note that items arrive carefully packaged, perfectly matching online descriptions and meeting all expectations. However, some customers also noted difficulties with response times and reaching out for support when dealing with returns or exchanges. A few people experienced unexpected delivery delays or missing packages without receiving timely communication or assistance from customer service. Others mentioned that sizing can occasionally be tricky, leading to the need for careful review of policies.

What people talk about most

Product

Clients share positive opinions on product quality, praising the gorgeous designs, comfortable fit, and... See more

Delivery service

People report positive experiences with delivery_service, noting that orders consistently arrive quickly and... See more

Order

Consumers have mixed and divided experiences regarding their orders. Many reviewers praise the fantastic... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the beautiful and... See more

Response time

Customers had negative experiences with response time, frequently reporting a total lack of communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have absolutely nothing to complain about. Ordering was easy, delivery abroad too the time it usually takes and the gods lives up to expectations.

Rated 5 out of 5 stars

Order process was straight forward, and shoes arrived quickly. I ordered shoes for my wedding day, and they were beautiful and were exactly as pictured. The shoes feel well made and fit like a glove.... See more

Rated 5 out of 5 stars

The boots that I ordered arrived the next day in beautiful packaging. They were obviously packed with care. The boots themselves are gorgeous and of a high quality.

Rated 5 out of 5 stars

I could not be happier with the quality of shoes and the shipping times considering in another country. Their response time to my questions was prompt and I appreciate it. Thank you for the beautiful... See more


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

608 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.1

All reviews

(608)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered a pair of Ruby shoo shoes (…

Ordered a pair of Ruby shoo shoes ( lulu) . The shoes were very well made in a classic vintage style. A perfect match for a dress purchased for a wedding in the autumn. I love the Ruby shoo range and belledivino are the main stockists of them in the UK.. Belldivino provide a very quick delivery service and their footwear always come well packaged to prevent damage

April 8, 2024
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Rated 5 out of 5 stars

Backpack

Ordered online, no problems with this or previous orders, prompt delivery, lovely summer shades for a backpack.

April 3, 2024
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Rated 5 out of 5 stars

Very nice to deal with

Very nice to deal with, honest and reliable. Personal touch in transactions as you'd expect from a small family run business. Pleasurable experience all round and super fast despatch of my item. I highly recommend Belledivino from my experience.

March 6, 2024
Rated 3 out of 5 stars

From despatch you are left blind

Said despatched, gave a tracking number (Royal Mail) and never once updated. The Deb and Belledinino email do not answer you. Despite arriving after 3 days, you are left blind to what stage your parcel is at. However Items are good quality. As long as you don’t want to contact them pre or post order, you should get your items.

March 3, 2024
Rated 5 out of 5 stars

5 STARS and more

Wonderful customer service , speedy delivery, and lovely jacket at a great price, What 's not to like.Give it a go.

February 5, 2024
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Rated 1 out of 5 stars

Misleading and unresponsive - AVOID

My first, and now last, order with this website arrived with one item missing. They initially replied saying they'd post it straight away, and then despite many efforts to contact them to follow this up - via e-mail, social media, phone - they never replied again. The item never arrived, either, so it's now up to me to open a case with PayPal to obtain a refund if I want my money back.

Besides openly lying, their complete lack of response shows no regard for customer service or business integrity.

I hope nobody buys a thing from them again - they'll just get scammed.

February 1, 2024
Unprompted review
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Rated 1 out of 5 stars

Appalling Customer Service

We haven’t received the order! Nor have you replied to 3 emails sent to you re the address error.
Appalling lack of Customer Service! Despite multiple attempts to contact via email, WhatsApp, voicemail, website messages I have received no response, no delivery, no refund, no explanation after 14 days! Sorry Desiguel-will never use this supplier or recommend again!

January 17, 2024
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Rated 5 out of 5 stars

I made an order online from New…

I made an order online from New Zealand. The payment went through with no issues. The item was sent straight away and a tracking number was provided. Packaging was great. Excellent service, thank you! Definitely recommend!

December 29, 2023
Rated 1 out of 5 stars

Response

Getting in touch with you and waiting on a response has been a very negative stressful experience I will not be shopping with you again

January 4, 2024
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Reply from Belledivino

Ridiculous review. You contacted me on the 10th, I replied on the 10th with the royal mail information.

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