Bellroy Reviews 1,965

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and thoughtful design of the products, noting their durability and functionality for both daily use and travel. Many appreciate the balance between style and utility, with products often exceeding expectations. The customer service is frequently highlighted as exceptional, with people commending the quick, helpful, and friendly support, as well as the hassle-free resolution of issues. Reviewers also consistently report fast and reliable delivery services. However, some people were dissatisfied with the quality of certain items, mentioning issues like leather peeling or products arriving damaged. A few other people also felt that the customer support was unresponsive or unhelpful in resolving their specific problems, and some experienced delays with delivery.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, design, and... See more

Quality

Customers had positive experiences with quality, consistently praising the stellar build and design of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and timely delivery, with... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the efficiency, friendliness,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the ease, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've received good quality goods from Bellroy, from sling bags to travel wallets, all of which have proved extremely useful when travelling either in the UK or around the Arctic Circle. Their leathe... See more

Rated 5 out of 5 stars

The company makes beautiful bags that strike the perfect balance between functionality and style. Over the years, I've bought about five bags or wallets from them, and they've become one of my go-to b... See more

Rated 5 out of 5 stars

I’ve purchased three backpacks of various sizes as well as a sling and purse. Each one of these items is of top-notch quality. Very comparable to other great brands like Cotopaxi - trust me IYKYK. I’v... See more

Rated 5 out of 5 stars

Bellroy products allways deliver above expectations. They are sleek and functional. And there are always a couple of surprise functions that add extra value. Delivery is swift, service great. Btw I o... See more


Company details

  1. Bag Shop
  2. Bags and Luggage Store
  3. Fashion Accessories Store
  4. Handbags Shop

Information provided by various external sources

We craft better ways to carry your everyday things. When you have the right things on hand, it becomes easier to adapt between work and life's adventures. From your morning commute to a tropical downpour, our products let you roam more freely.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

***Problem resolved***Good bags but tricky customer service.

***Update***Sanity prevailed and Bellroy have fulfilled their warranty without extra payment. They are good bags and while this was a disappointing process, the outcome was good and I would buy from them again. Well done customer service (finally!) :)

The bags are OK (I've bought five over time) but do not be fooled by Bellroy's warranty! I have a bag that they have agreed to replace under warranty as it is faulty but ONLY as long as I pay them extra money as "the retail price now is more than originally paid". So if the price goes up over time, or you get it on discount from a store, then you have to make up the price difference before they will honour their warranty obligations. Hmmmmm. I wonder what Australian Consumer Law would say about that?

July 31, 2025
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Rated 5 out of 5 stars

Bellroy Good

Bellroy products are well designed and of good quality. Delivery is fast when ordering, and Bellroy products never disappoint me.

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional quality and thoughtful design

I’ve been using Bellroy products for years now, and their consistency in quality and attention to detail never ceases to impress. I currently own the Bellroy Lite Travel Backpack 30L, multiple packing cubes, a toiletry kit, and both of their tech organizers—and every single piece reflects the brand’s deep understanding of what modern EDC and travel gear should be.

The materials are outstanding—lightweight yet durable, weather-resistant without feeling plasticky, and stylish enough to look great in any setting, from airport lounges to city streets. Bellroy’s recycled woven fabrics feel premium and hold up incredibly well under daily wear.

What really sets Bellroy apart is the thoughtful design. Every zipper, pocket, and divider is where it should be. The 30L Lite Backpack is a masterclass in minimalism with function—perfect as a personal item for flights or a daypack once you’re at your destination. The packing cubes compress neatly and fit like puzzle pieces inside the pack, making it ridiculously easy to stay organized on the go.

From an EDC and travel perspective, Bellroy just gets it. They blend form and function with no wasted space or gimmicks. It’s clear that their products are designed by people who actually use them. Highly recommended for anyone who values smart design, quality craftsmanship, and gear that truly enhances your travel experience.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

My interactions with Bellroy have been fantastic. The products are great. I changed my mind about a bag, opting for the larger option, and they were great at facilitation the refund. I have no hesitation in continuing to buy their great products.

July 1, 2025
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Rated 5 out of 5 stars

Very satisfied repeat customer!

I have purchased multiple items from Bellroy, including 3 Market Totes, Transit Carryon Plus, Tokyo Workbag, and Toiletry Kit.

I am always very pleased with the quality of the products, especially the Market Totes. I purchased 3 totes when my city moved away from plastic grocery bags 5 years ago After hundreds of grocery store hauls and dozens of washing machine cycles, they still hold up like new.

It's very apparent that a lot of thought that goes into design and the versatility of products. That they also look stylish and come from recycled materials is an extra bonus.

June 8, 2025
Unprompted review
Rated 5 out of 5 stars

I love Bellroy

I love Bellroy! Their quality is amazing, I have several products and recommend them all! Also they do things in a smart and fun way!

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

I have several Bellroy products

I have several Bellroy products. All are well designed, high quality items. I purchased my first Bellroy wallet over 10 years ago and it has stood up to heavy use remarkably well. Each order has been delivered promptly and well packaged.

July 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Love their products

Product quality is great, I've had my backpack for 8+ years and it's holding out really great. I use it everyday for work and I travel with it, it still looks almost new! I love the design and all the little pockets to organize your stuff. I recently bought a carry-on luggage and once again the design and the quality are on point, I know it will last a long time.

June 27, 2025
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Rated 5 out of 5 stars

An excellent brand that genuinely cares…

An excellent brand that genuinely cares about customer service and goes out of its way to ensure a satisfactory outcome. I wish more brand's would take the same approach and offer the same level of service. I thoroughly recommend this brand.

July 1, 2025
Unprompted review
Rated 4 out of 5 stars

I’ve got many products from Bellroy as…

I’ve got many products from Bellroy as I love their style. Quality is second to none and I’m yet to have anything of there’s wear out. Even the little thin leather wallet I use everyday, that I’ve had for what must be coming up to 10 years now. I highly recommend any products from this company. I’ve knocked 1 star off as the prices are high (what you get for quality I suppose) and I’ve very rarely had any discounts from them. As a loyal customer I’d like to revive some kind of reward that I keep coming back.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

A very happy customer

So far, I've purchased two Bellroy products, and am eyeing a third. The quality and design are extraordinary, and each one is a pleasure to use. I had a question about the folio, so I reached out to customer support, and was very impressed with the rep's extensive knowledge of the products. She wanted me to be happy with my purchase -- if I wasn't, I could return it. When I leave the house, I always have one or the other Bellroy with me.

April 18, 2025
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Rated 5 out of 5 stars

Bellroy for me has to be one of the…

Bellroy for me has to be one of the best products I have used in many years. Their service is amazing. You get your products very quickly and their design and quality in the product is unmatched. They seem to know exactly what it takes to put a good design into there products. Thanks so much and keep up the good work!😊

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Overall Awesome

The company is responsive and helpful. Products are quality and really have purpose to the design.

May 28, 2025
Unprompted review

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