Bellroy Reviews 1,965

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and thoughtful design of the products, noting their durability and functionality for both daily use and travel. Many appreciate the balance between style and utility, with products often exceeding expectations. The customer service is frequently highlighted as exceptional, with people commending the quick, helpful, and friendly support, as well as the hassle-free resolution of issues. Reviewers also consistently report fast and reliable delivery services. However, some people were dissatisfied with the quality of certain items, mentioning issues like leather peeling or products arriving damaged. A few other people also felt that the customer support was unresponsive or unhelpful in resolving their specific problems, and some experienced delays with delivery.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality, design, and... See more

Quality

Customers had positive experiences with quality, consistently praising the stellar build and design of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and timely delivery, with... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the efficiency, friendliness,... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the ease, speed, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've received good quality goods from Bellroy, from sling bags to travel wallets, all of which have proved extremely useful when travelling either in the UK or around the Arctic Circle. Their leathe... See more

Rated 5 out of 5 stars

The company makes beautiful bags that strike the perfect balance between functionality and style. Over the years, I've bought about five bags or wallets from them, and they've become one of my go-to b... See more

Rated 5 out of 5 stars

I’ve purchased three backpacks of various sizes as well as a sling and purse. Each one of these items is of top-notch quality. Very comparable to other great brands like Cotopaxi - trust me IYKYK. I’v... See more

Rated 5 out of 5 stars

Bellroy products allways deliver above expectations. They are sleek and functional. And there are always a couple of surprise functions that add extra value. Delivery is swift, service great. Btw I o... See more


Company details

  1. Bag Shop
  2. Bags and Luggage Store
  3. Fashion Accessories Store
  4. Handbags Shop

Information provided by various external sources

We craft better ways to carry your everyday things. When you have the right things on hand, it becomes easier to adapt between work and life's adventures. From your morning commute to a tropical downpour, our products let you roam more freely.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Easy site to navigate

Easy site to navigate. It is a bit to expensive in a very competitive market. While I appreciate their commitment to sustainability, the materials have become of lesser quality recently although the overall build quality is still good.

August 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Great products and purchase experience

I have purchased several items from Bellroy and here are some great things: the quality of their products; the speed of delivery so you don’t have to wait long; and they keep you up to date (from receiving order to shipping and tracking info). Online purchases can be a bit tricky but I’m happy to report that I have had great experiences with this company.

August 22, 2025
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Rated 4 out of 5 stars

Design oriented goods - that always deliver.

Man do I love Bellroy. Their leather goods are amazing. I know a lot of people say that their goods can be hit or miss, but for me its always a hit. I particularly like their designer edition of the products. I haven't had to contact support for any after-sales service so can't say much about that.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Beautifully designed and made travel products

We love the quality and design of Bellroy products. We’ve bought for our own use and also given as gifts, which have been a huge hit with family and friends. We are happy that we can support an Australian company and show off the products on our travels. It can take a couple of weeks for delivery which is fine if you’re organised and not in a last minute rush.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Bellroy Fan

Bellroy’s mission, style and service are as high-quality as the products they carry. I already have several Bellroy pieces and look forward to rebuilding my travel collection with them.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Perfection!

I love bellroy. Great products, really thoughtfully designed and high quality. Shipping has always been very fast too. Would recommend!

August 12, 2025
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Rated 5 out of 5 stars

Love all products!

I love the design, quality and colors of all products. It’s super easy to order and the support team is very friendly and helpful. Recommend!

August 11, 2025
Unprompted review
Rated 4 out of 5 stars

Great products, but…

I’ve purchased a number of products from Bellroy over the years. My Lite Sling is brilliant, and l virtually carry every day. My Carrylogy Tech Kit, too, is always first on my list when I’m packing for travelling. I recently ordered one for my partner when she complained that I hadn’t purchased one for her. But I purchased my Passport Wallet earlier this Spring as well, and I was a bit dismayed to learn that it is not 100% leather. And whilst I really like my Tag Case, it seems to fall open every eight to nine weeks like clockwork. That’s truly annoying, and at some point I’m certain that the cover will go one way, the battery will go the other, and I will lose one or both of them.

August 9, 2025
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Rated 5 out of 5 stars

Bellroy - Highly recommend!!!

I own several Bellroy products (sling, commuter backpack , tech kit, key holder, etc.). The quality and durability are superb! Bellroy is a brand that I will continue to use and trust.

June 19, 2025
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Rated 5 out of 5 stars

Bellroy never lets me down

Bellroy never lets me down - every product is amazing quality and is so cleverly designed. I am a repeat customer for both myself and for gifts for others. Customer service is great too.

August 2, 2025
Unprompted review
Rated 1 out of 5 stars

Follow up on an issue

Hi team,
I’ve made a purchase online through your website today but my phone had my previous email address and delivery address. I’ve sent an email to your support team right after I realised the issue. No complaints here, I just want to make sure you guys are across the problem, which hopefully can be resolved straight away.

Xavier Vigier
0405434193

August 1, 2025
Unprompted review
Bellroy logo

Reply from Bellroy

Hi Xavier, sorry for the slow reply here! checking with our Customer Support team, we can see your order address was successfully updated and delivered successfully earlier this week. Please let us know if you need further assistance!

Rated 5 out of 5 stars

One of My Favorite Brands

I buy their products all the time... everything from backpacks, to wallets, to phone cases and they are all superior quality. More than that, I think the modern aesthetic is absolutely gorgeous—clean lines, simple design. I've had one of their wallets for about five years now and it's still in great condition and has superior functionality for everything I need.

July 31, 2025
Unprompted review

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