I've received good quality goods from Bellroy, from sling bags to travel wallets, all of which have proved extremely useful when travelling either in the UK or around the Arctic Circle. Their leathe... See more
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We craft better ways to carry your everyday things. When you have the right things on hand, it becomes easier to adapt between work and life's adventures. From your morning commute to a tropical downpour, our products let you roam more freely.
Contact info
Australia
- support@bellroy.com
- bellroy.com
Replied to 100% of negative reviews
Typically replies within 1 week
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Great quality
Great quality, shipping as expected, I got wallet, bags and never been disappointed.
Wallet simplicity king
A very good seller lots of good quality wallets and luggage and accessories I always buy the slim sleeve wallet perfect for the front pocket and it is RFID the price is expensive but it is good quality
Horrible customer service
One of the worst companies I have dealt with. The student discount failed to apply. Instead of correcting the order customer service they are sending one reply a day. They told me straight up we can't fix the order by applying the discount, or send you a return label. And they send me a generic response saying we will get back to you???

Reply from Bellroy
My Go-To
Products are well designed and are a perfect balance of style and utility: premium but not stuffy, unique without the gimmicks. Customer service for exchange was hassle free. Items ship on time. I've come to trust Bellroy as my go-to for accessories, travel items, etc.
I’ve had nothing but great experiences…
I’ve had nothing but great experiences with Bellroy. From placing my first order to receiving my items, everything was smooth and professional. Their website is clear and easy to navigate, shipping was fast, and the products arrived exactly as pictured — even better.
Customer service deserves special mention: when I had a small issue, their support team responded quickly, was friendly, and resolved the situation without fuss. It’s rare to find a company that genuinely cares about its users.
And quality of their products are really non matched, without exaggeration!
Bellroys for the whole family!
Our Bellroy journey started 4-5 years ago when my son was starting college. He wanted the Bellroy backpack. I felt it was too expensive, but caved and got him what he wanted. The bag is a work horse and he really loads it. After about 3.5 years the buckle got too loose and he wrote to Bellroy about it. To my surprise they sent him a new bag!! Talk about standing behind your product!!
In the mean time, we have bought two toiletry kits, one small pouch, three duffel bags, and another backpack for my son. The amount of $$ I have spend on Bellroy is crazy. Then again, I know I am buying for life!
The design is simple but well though through, the look is very subtle yet sophisticated, the quality of the products have been great and the customer service is amazing!
Purchased a product that never arrived
I ordered a new phone case on 8/28. I was told it would arrive on 9/5. On 9/10 I emailed support asking where my product was. They told me that they did not have the product and would refund my purchase.
If I didn't reach out would they have ever refunded me? Note that this is the second time this has happened and will be the last time I interact with this brand.

Reply from Bellroy
Great stylish products good quality.
Bellroy products are always well designed and produced with a high quality. I particularly like my new hard luggage with custom packing cells. Would recommend.
Perfect products quality!
I own 5 bellroy bags and one wallet and…
I own 5 bellroy bags and one wallet and all of them are great.
Especially the materials chosen.
I've had one issue with a bag's straps loosening but bellroy replaced that bag with a new one free of charge. When it turned out that it was a design failure they offered me a bag that was of equivalent value.
So yes, they make mistakes but they did their best to address it with me so it's still a 5 star experience for me.
Easy to use, easy to maintain
As a proud owner of two Bellroy slings and a couple of Pixel cases, I cannot praise them enough. From the very beginning of the process and buying it online, over the quick delivery (once it wasn't quick, but helpful support made it look good!), to the skilfully designes end product. Every detail and the selection of the material is well thought. I wear slings daily and find them one of my necessary utilities. Can't wait for a time to switch my backpack, I know where I'll be buying it!
Great Quality Gear
I’ve purchased three backpacks of various sizes as well as a sling and purse. Each one of these items is of top-notch quality. Very comparable to other great brands like Cotopaxi - trust me IYKYK. I’ve also had terrific customer service when I’ve needed further assistance and all my orders have shipped super quickly. I will absolutely default to Bellroy for future related purchases.
Top Notch Quality and Design!
Every product I have purchased from Bellroy has been exceptional and I have quite a few. The attention to detail and the very efficient design makes these products well worth every penny spent. Highly recommended.
Excellence
Quick deliveries, products are well-made and no problems nor returns.
Exceptionally well designed
Exceptionally well designed, thoughtful ergonomics, superior build quality with mostly recycled materials. Designed right here in Melbourne. If you're looking for reliable, durable, and aesthetically gorgeous EDC bags or something to store your daily tech kit, Bellroy will never let you down.
Stylish, lightweight, and effortless travel companion
Stylish, lightweight, and so easy to manoeuvre — exactly what I wanted for effortless overseas travel.
It delivers on everything I need!
Everything was great except shipping…
Everything was great except shipping was slow.
Love Bellroy products
I’ve purchased a few items from Bellroy. Great merchandise, built to last and stylish. Quick delivery. Will definitely buy again.
I bought several products and I must…
I bought several products and I must say that the quality is excellent.
Whenever I needed information, the customer service was always available and quick in the answers.
I highly recommend Bellroy experience!!!
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