Belong Reviews 

customer service is appauling. took 3 phone calls for a simple refund but still not resolved. its like they try to confuse you by not being specific. its just all such hard work

Extremely Disappointing – Lack of Transparency and Poor Customer Service
My experience with Belong has been extremely frustrating.
One of my biggest concerns is their automatic debit arrangement, which I believe is not adequately disclosed to customers. Important payment conditions are buried in lengthy terms and conditions rather than being clearly communicated. Customers should not have to dig through fine print to understand when and how their money will be debited.
I also find their identity verification process inconsistent. Belong accepted my passport when I registered my account but now refuses to accept the same valid passport when I need to verify my identity.
How can the same document be acceptable when signing up but unacceptable when seeking assistance?
The lack of transparency, inconsistent procedures and difficulty getting a straightforward resolution have seriously undermined my trust in this company.
I have escalated my complaint to the Telecommunications Industry Ombudsman (TIO).
Customers deserve transparency, fair treatment and accessible customer support. Based on my experience, I would not recommend Belong.

I’m lacking words to describe how unreliable this service is. Nbn going down each week - best part of all is getting an nbn incident notice around 12–24h after the actual disconnection.

Can’t wait for my starlink.

Belong have throttled back mobile data speeds to the point, that at times,h it can impossible to load a speed test. 1 to 4 mbps download speeds at night has virtually made it worthless. Belongs attempt to force users across to the more expenive options provided by Telstra ?

Ease, response time was excellent and very convenient

Terrible customer service, occasional outages. God forbid you have any single issue, whether its with billing or connection because they will make you call 10 different indian people from different call centres/departments, each time you have to stay on hold and the people from these departments are incompetent and often have no information given by the other departments. Due to a mistake on my end, i forgot to cancel my subscription before it return to its $110/month price, due to medical reasons (I even provided a medical certificate). Due to these circumstances it slipped my mind - even them knowing i was a student and telling them this they told me unfortunately they couldn't provide a partial or any refund at all and all they could do was force me to pay the $110 over a payment plan. Ridiculous, possibly the worst ISP experience I've ever had and I've dealt with my share of dodgy ones.

Impossible to extend ring time on iphone and samsung mobiles.
Waiting for nearly an hour to get sorted, didn't work.
Today taken nearly an hour to sort and it still didn't extend ring time to anymore than about 10 secs.
What an incredibly frustrating company Belong is!

It was very easy to gift data to a friend who is with belong. It is also instantly.

Constant price increases.. My monthly plan has gone from $10 per month in August 2022 to $25 per month in July 2025 and now a notification of yet another price increase to $30 per month for 2026 without even adding any additional data. What a ripoff! That's a 200% cost increase in 4 years!

Clear explanation, caring and patient operator

Belong will charge you full stamp for a service, even though they know that the router they supplied cannot provide the speeds the plan advertises. They did this for YEARS to me.

Bought a 3GB travel pack.
Worked beautifully for nine days . Stopped. No phone ... No data ...
In Europe and no comm's. Not OK.
Had 105 mins of talk remaining ans 0.94 GB data and five days .. according to my account.
Called help line. Was told that 0.93GB was barely enough to connect with any useful speed. Utter rubbish. But that did not prevent them from informing me of this. This service used to be so great. But when it fails and help desk speaks rubbish .. the end of our relationship is very near. I loathe being told rubbish in the face of a system failure.
The BELONG brand is clearly much more important than my needs.
At least they are clear in their priorities. Thanks for reading.

Great prices! Been with the group for a few years now and had heaps of data stored. Was able to go to a cheaper plan and the data stayed. What a win? I also feel like a baller gifting people data. Like who is your data daddy. Big bob is. I recommend belong to a lot of people and believe it should be a lot of people’s go to service.

Very happy with the plan and service. Communication is great and no black spots!! :)

Started off well … from a week ago , reception has been terrible! I live within 4klm of the CBD , also at work outside of a major hospital, 1 bar …. Something fishy going on here ….

I have been a Belong customer for a few years now, and think the data banking feature is great. I recently just changed plan to get the bonus data offer to build up my bank, and will change back down to the cheaper plan once I have enough banked up. love the flexibility!

A lady named Vyshnavi was more than helpful and professional, I feel like she made my stressful situation of losing my phone and trying to set up an eSIM and new phone as easy as possible!

Never ever buy belong sim , I lost my sim and to reactivate I call 10 times took 15 days to reactivate my number never ever buy , after 1 month I change my provider

Absolutely horrible, what a scam. i cant run any games, youtube wont run, im running at extremely low speeds
NEVER GET BELONG i would rather die than use them again this has happened to me for ages

Have been with belong for 7 yrs, current Customer. In the past year my broadband has gone up in price 3x times and its only august. Received the latest price rise today. Will be looking for another provider now