Belong Reviews 

0/5 – Would give zero stars if I could
Signed up with Belong on 16 February with a confirmed connection date of 2 March. Organised my previous ISP to disconnect on the same day. Belong's connection date came and went — nothing. No internet, no proactive communication, just me contacting them to find out what was going on.
They told me it would take "up to 5 business days" to sort it out. Fine. I waited. I contacted multiple times during that period, and every single time I was fobbed off with the same scripted excuse — "we're waiting for the NBN line to be cleared." No updates, no accountability, no urgency. The line was cleared on the 2nd of March.
5 business days passed and stillnothing. Then, on the 5th business day, they're telling me it could be another 1–2 business days.
I subsequently cancelled the service and went with another ISP. The new ISP did in less than 30 minutes what Belong couldn't do in less than 7 business days
So to summarise: Belong confidently took my business, let my previous provider cut my connection, failed to connect me on the agreed date, failed to fix it in their own promised timeframe, and have left me without internet while offering nothing but hollow, scripted reassurances and a rotating cast of call centre staff reading the same meaningless text.

Belong? Don't!

I was told there were extra conditions not listed in the T&Cs. First the offer was said to be for new customers only, then that changed when I pointed out existing customers were included. I was denied the deal and a price reduction as they arent allowed, then offered a $15 discount after complaining. This inconsistency makes me question the fairness and clarity of the terms and how existing customers are treated.

Don’t waste your time & money on these fools.
Had an unpaid day off work for a technician appointment between 1-5pm. At 5.05 I had a text saying they don’t have the staff to for fill the appointment.
Why they couldn’t tell me this earlier in day, who now’s.
There customer service is in a sorry state.
Will never join with them again.

Used to be good.
I live in Turramurra area and have to say the mobile internet is now rubbish.
This is a company on the decline.

Absolutely appalling.

My mother’s phone was destroyed in a devastating house fire and she needed to call up and get her old number back on a new sim so she could do two factor authentication and get back into everything again.

My mother was treated with ZERO urgency and ZERO care after her home was destroyed.

DISGUSTING customer service. SHAME.

Can't put a photo here but I tested the internet speed with google and it shows only 12mbps download speed, I'm paying for 100!!!!!!! Disaster

Trash, instead of saving $5 go somewhere else and get wifi

The servce is bad, like real bad. They used to be an easy company to deal with. 2 months ago service in my area dissapeared i had 2 accounts. I cancelled them both. One account will not cancel, today i recieved another bill. I chat botted away, it started nice... then instead of cancelling the service, this hopless service lady Shwetha escalated my request to cancel my service - so im trying to cancel thin air, and they wont??? On pre paid...

I'm very happy with Belong, they are Very quick to sort out everything U need, my speed on higher plan is quite fast, the only downside I really struggled to understand call centre, very hard to hear very hard to understand, what I could fully be sure if is that it was from overseas India. Wish I could speak to an Australian, who understands me and who I understand also. Although they did a good job, it was so very difficult on my part to understand although they could understand me Easily.
But I've always loved BELONG. I have left before and fully regretted it, Billing is very clear, can pay more in advance, and share your data with same network users. RARELY I GIVE 5 STARS, BUT TRUTH BE SAID, BELONG IS THE BEST...

I would have clicked zero if it was an option! Horrendous service technical support that can’t speak English. Absolutely no assistance in getting my internet reconnected after it was accidentally disconnected and was told within the hour of being disconnected it would take 3-5 business days to fix. Horrendous!!!

i am with telstra at the moment i looked at belon and i like the plan i am so happy

Frustrating speaking to the customer service who just read off a script and don’t even answer your questions. I have 2 accounts and the lady went into the wrong account for almost an hour when I kept telling her it was the other account. What a waste of time! Line is very crackly and their accent is so difficult to understand. They just talk over you when you are trying to speak, you can’t even get your message across.

We’ve been customers for 6 years and upgrading to FTTP was the worst decision. Since the upgrade, our internet has been constantly dropping out and is completely unreliable. Customer service is beyond useless! they just keep saying “it’s fine on our end” and refuse to actually investigate, send a technician, or take responsibility. No compensation, no solutions, just being brushed off over and over again. This is honestly ridiculous for a service we’re paying good money for. If you value stable internet or competent support, don’t bother with Belong.

I usually don't review anything but belong customer is so bad, filled with bunch of a***les.
I ported my number to belong and after that I stopped getting calls from anyone using Optus network ( Not Optus service but any company that uses Optus network) which most of people use. I tired to call belong andi gave up after 2 hours waiting. I wrote them email explaining the issue and instead of acknowledging the issue they started to ask questions like what time I didn't get call from what number ( they wanted exact time) which I provided but I don't know how but they are bunch of idiots, send me email after 2 weeks that my service is now working fine. I checked and it was still not working so I wrote them again, to which they replied with same questions. After I month of writing them they sent me an email yesterday that my phone is working fine now and guess what it is not. I wrote them again and they are again asking same question. I has been more than a month but they haven't fixed the issue.

My god what was I thinking by transferring to this company. I’m now stuck in limbo trying to reconnect to another provider. Can’t believe that I fell for this scam. Try contacting customer service what a joke and I blame The Good Guys for making this service so attractive.Shame on me for not investigating Belong before transferring.

Worst internet company. Do not go with them. They are unreliable, unresponsive and not helpful. They sent a technician to fix the problem but it is not fixed and calling Belong were the only way we could get another technician, Belong were incompetent in passing on the reason why we needed a technician. They wanted me to bring an electrician to fix the Nbn problem or to buy a new modem. Now I will let all my family to move their internet from belong.

Worst internet company. Do not go with them. They are unreliable, unresponsive and not helpful. Phone calls with them end up in circles. Our NBN got fried during a storm. Belong were the only way we could get a technician, the tech kept cancelling multiple times and not attending to address the issue (changing the box). Belong were incompetent in passing on the reason why we needed a technician.

Just wish I could have got the date I needed as I work from home and now I have to take days off

I want to change from physical sim sim to esim.
I have a note 20 ultra, also just purchased a tab s10 ultra.
I asked about an esim with the same number to use in both devices. (Sick of swapping the sim card).
After being told that it is possible, now being told it is not possible.
All other carriers in Australia allow you to have an esim with the same number to use on separate devices.
I understand that you can only use one device at a time.
As belong is owned by telstra, I cannot understand why belong does not offer the same.
SHIT GO BELONG!!!!!!!!
No wonder you have shit reviews.
And I've been with you for 6 years now.
Time to move on.

The customer service at Belong is terrible, the woman who was on call was rude and judgemental by telling me that I should have called earlier about the problem I had with my sim even though they told me it’ll take a bit after I activate. She put all the blame on me and didn’t even try to help me. Worst experience I’ve had ever in my life.