Belong Reviews 

With belong for over 5 years, 2 phones and internet plan. The internet has gone from $59.95 to $88.00 so I cancelled the internet for the end of the billing cycle which is month to month. 11am today 31st August my internet stops working, 13hrs before the end of the billing cycle. Belong is telstra's cheap and nasty alternative and they have proven that in this situation, i am changing to another carrier that is giving me faster speeds for a cheaper price and the price is a permanent price not discount for 6 months.
In reply to belongs response. The customer service agent I spoke to on the day that my service ended 13hrs early said" we are allowed to cancel the service at anytime on the last day, we have done nothing wrong as it is within our terms and policies " and if you were taking my feedback seriously you would have contacted me about the situation instead of replying to this review as a publicity stun.

HAVE PROVEN THEY ARE DELIBRETLY DEFRUADING AND RIPPING THERE CUSTOMERS ... DO NOT CONTRACT AS WONT GIVE YOU WHAT THEY SAY THEY WILL... BUT WILL CHARGE YOU FOR IT ANYWAY.

It's great that they offer cheap prices and good internet service BUT in out back Queensland no reception. Zilch charters towers to Bourke stuff all. Had better coverage with boost than with belong. Big mistake thinking they would offer good coverage.
No idea how they got an award for good service, didn't offer any help when contacted them.

I booked an appointment with Belong 4–5 days ago to install a new NBN box. The appointment was scheduled for Thursday between 1 PM and 5 PM, and I even took time off work to be there.

No one showed up during the scheduled time. Then, at 7:30 PM, a technician finally arrived, looked at my NBN box, and said he couldn’t fix it and that I’d need to book another appointment.

Very unprofessional service, no communication, and a total waste of my time. Extremely disappointed.

This is about a refund for the internet, the call center is obviously overseas and the connection was terrible, also it sounded like a Scam initially especially when asked for my bank account details, which i was very reluctant to give out, however i did receive a confirmation email stating it was from Belong, overall very poor process of obtaining the refund

Constant price increases.. My monthly plan has gone from $10 per month in August 2022 to now being advised of $25 per month to take effect from 1st July 2025. That's a 150% increase in less than 3 years!
Of course they try and justify it by adding some extra data which is not needed but it's clearly just a money-grab.

Been a customer now for many years and I haven’t ever had any issues with Belong, they have some of the best value BYO device plans available in the market and including data banking. I’m still waiting for e-sim support though, it’s a shame it still isn’t available, I have another service I want to move to Belong but will only be able to do so when e-sim is available.

Less than 1 meg per second for over a week, no matter where I am, everyone not belong no problemo, belong is the worst thieves I have ever encountered, they are literal thieves

Have been with Belong now for a few years and have never had an issue, internet speed is perfect for our family of 3.
Great value for money, and can pay monthly or annually quite easily.

Connection kept dropping out several times a day. Reported on three separate occasions but no improvement. On final call to customer service was told that the modem was faulty and that I'd have to pay to get it replaced.
I told the Belong rep that I could get a free modem with a new ISP. He agreed and recommended that was the best way forward.
Hard to believe but Belong customer service reps are suggesting clients go elsewhere.
It's hard to believe they're still in a job and that Belong is still in business.

extremely expensive for what its worth

other providers are offering decent deals meanwhile belong is the most expensive 100/17 nbn plan that constantly slows down and requires the router be restarted

spoke to a customer service rep that said belong refused to give ANY discounts to existing customers, very disappointed

Absolutely shocking customer service, hung up on me twice and didnt fix the issue, engineer came to our place, had a seriously bad attitude, didnt fix the box, left and switched his phone off, dont join this network

bruh i meant to get 50 mbps but im getting 10 mbps.

Internet dropping out so much anything is unwatchable. As for working from home, forget it!! Can’t help with any upgrades to internet fibre to curb. I feel like we have wasted the technician’s time twice now as Belong have told us the upgrade is unavailable in our area which in fact it is. Was informed we need to change provider to get the upgrade??

absolutely horrible the speeds can barley even load a single kids game please DO NOT SIGN UP WITH BELONG its constant stress with this wifi and its slow speeds have cancelled my plan and moved to a much better provider

I wish I could give negative rating. I have been chasing for nbn connection from past 4 days and today heard from support staff that modem shipment is delayed. They can’t even amend order to activate service. No communication whatsoever that shipments are getting delayed and when modem will arrive

I’ve been with Belong for 3 years now, appreciate their services and understanding when times are hard..You cannot go wrong with Belong if you just explain your self honestly.
Thankyou Belong, you truly Belong👍🏽

My phone number was PORTED by BELONG to another SIM and then that SIM was used to rip me off at my bank.
All that is required to STEAL your number is a phone call or Internet connection, your date of birth and BELONG happily shifts your number to someone elses phone. NO CHECKS or PHONE CALL to the owner to see if this their wish.
Even after I raised the issue and Belong sent me an EMail saying my number was blocked the thief contacted Belong AND HAD IT UNBLOCKED so they could continue to try and steal from my account.
(Thankfully I had contacted my bank so no more losses)
What sort of security is this.
Customer service gives the standard (Belong) spiel of this is policy, we have checks and balances, you must have done something wrong etc.
All they wish to do is dodge any RESPONSIBILITY re the theft of the number through their own slack security.
The ACMA Mobile Number Portability Code (which covers ALL Telcos) states that "before porting a number, you must check that the customer is the right-of-use holder"
I received SMS at NIGHT saying "if not me then contact them". I was ASLEEP so knew nothing till next morning.
A phone call at that time would have alerted me to the situation.
An SMS?????
Pathetic
Belong is a branch of Telstra and Telstra web says they block heaps of scams every day.
BULL SHiiiit !!!!!

They have started taking money out of my bank account in the Uk and I have never had any dealing with them at all or even been to Australia . I have chatted to them but they said just to contact my bank - no explanation or anything .