I used to really love this app. It was a great way to earn a little extra money. Cashing out easily was a great experience. However - in my own attempt to save up a little for the holidays - I saved u... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This app/program has been degraded with lower daily payouts, and now much longer wait for money to be distributed. I requested a payout on Feb 19, and as of March 11 have yet to see it. Very disappoi... See more
Company replied
I’ve been using Benjamin for almost a year now and at the beginning, I used to never have problems with withdrawing, and now I have withdrawals that have been queued since December that have not been... See more
Company replied
Benjamin used to be a great app. Then they changed payouts and I have now been waiting since between December 10th, 2025 and February 4, 2026 for $174 to be withdrawn. And you can’t get an actual pers... See more
Company replied
2.2
Poor
2K reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
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Extremely frustrating and…
Extremely frustrating and disappointing. I have been waiting for 3 months for my payment and still nothing. It used to be my favorite app. Reaching out to customer support does absolutely no good.
December 10, 2025
Unprompted review
Reply from benjaminone.com
Hello Kristy Digiovanni-Lukanen,
It's disheartening to hear about your experience with the payment delays and your interactions with support. We truly appreciate you sharing this feedback, and we have escalated your concerns internally to ensure they are addressed. Your satisfaction is important to us, and we hope for a positive resolution soon. If you need further assistance, please reach out to our customer support at socialhelp@benjaminone.com. Thank you for your patience and for being a valued user.
Completely awful app
When I first joined Benjamin about 2 years ago, it was great. I was able to earn and cash things out pretty quickly. However, over time, they began to delay things, and it got harder to earn any rewards. They made a big update recently, and now things are completely awful. When you earn a reward, it goes into this queue where it sits for 2 months. Then, when you finally make enough to be able to cash out ($25), it sits in queue again for who knows how long (it's been more than a month for me currently. Plus, now they charge you a fee to cash out. Customer service is completely useless. You just get an automatic reply that says the same thing over and over about it taking time. I would steer clear this app. It's just not worth the hassle or the time.
March 6, 2026
Unprompted review
Reply from benjaminone.com
Hello Jennifer Geyer,
It’s disheartening to hear about your experience with the app, especially since you initially found it rewarding. We recognize that the delays in cashing out and the recent changes have made things challenging for you. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and we understand how frustrating this may be. Your feedback about the customer service response is also noted, and we appreciate you bringing this to our attention. Your insights are valuable, and we’ve escalated your concerns internally. Thank you for sharing your thoughts, and we hope for a better experience for you moving forward.
Holding my money hostage since December…
Holding my money hostage since December 11, 2025. It's currently March 6, 2026. Complete scam. They've since added gambling with your accumulated earnings and still haven't cashed anyone out. Fraudulent.
December 11, 2025
Unprompted review
Reply from benjaminone.com
Hello King Kaider's Court,
It’s concerning to hear about your experience regarding your funds and the recent changes in the app. We truly appreciate you bringing this to our attention, and we want you to know that we take these matters seriously. Your feedback is invaluable, and we are committed to addressing these issues internally. If you haven't already, please reach out to our customer support at socialhelp@benjaminone.com for further assistance. Thank you for sharing your thoughts with us, and we hope to resolve this for you soon!
Benjamin used to be a great app
Benjamin used to be a great app. Then they changed payouts and I have now been waiting since between December 10th, 2025 and February 4, 2026 for $174 to be withdrawn. And you can’t get an actual person when you email and complain.
December 10, 2025
Unprompted review
Reply from benjaminone.com
Hello heidi smith,
It’s concerning to hear about your experience with the payout changes and the lengthy wait for your withdrawal. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We truly empathize with the frustration this may cause. Your situation has been escalated internally, and we appreciate your patience during this time. Thank you for reaching out!
No good play elsewhere
It went from getting my withdrawl in 4 hours to now i have waited over 90 days for a $25 withdrawal. Ive contacted them numerous times about the issue and they send me the same automatic reply. DONT WASTE YOUR TIME! I will never play with them again. They clearly dont have any money to pay.
March 5, 2026
Unprompted review
Reply from benjaminone.com
Hello Katy,
It's disappointing to hear about your prolonged wait for the withdrawal and the lack of meaningful responses from our support team. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. I can only imagine how frustrating this must be for you, and I want you to know that your situation is important to us. We've escalated your concerns internally to ensure they are addressed. Thank you for sharing your feedback, and we truly value your insights. We hope to resolve this for you soon!
New owners are scam artists.
Ownership changed hands fall of last year. New folks are unscrupulous scam artists who grow shadier by the day. The froze withdrawals for weeks. Then when they turned them back on they had removed bank deposit options, instated higher minimums, lower maximums, limits to withdrawal requests per day and charge a mandatory fees for every request. But none of that actually matters because they never pay you, anyway. I have had $250 "queued for processing" since December 17th. I know multiple other people who have been waiting as long or longer for their payments. Communication with customer service results in literally identical canned responses over and over and over. They deleted their FB so people couldn't reach out to customer service that way. Their social media sites have gone inactive and they do not respond their either. Meanwhile, despite droves of customers waiting for months on end for payments they earned close to a year ago, they continue to roll out more ways for users to "earn". In other words they are pushing users to keep playing and engaging -- to keep bringing in revenue from ad partners for the owners. With seemingly zero intent of ever giving users their promised cut of earnings.
March 5, 2026
Unprompted review
Reply from benjaminone.com
Hello Kim Throneberry,
It's truly concerning to hear about your experience with the recent changes and the challenges you've faced regarding withdrawals and communication. We understand that the limits we had to put in place, due to the high volume of withdrawals being attempted, may be frustrating. Your feedback shines a light on serious issues, and we appreciate you sharing your thoughts. We've escalated your concerns internally as it's important for us to address these matters. Thank you for bringing this to our attention, and we hope for a resolution soon. Your patience and understanding during this time mean a lot to us.
Withheld Earnings, No Support, and Legal Complaints Incoming
I have used the Benjamin app and earned real money through it, but getting that money has become an ordeal I can only describe as predatory.
In October 2025, the app froze all withdrawals until December 3rd. All completed tasks, regardless of the amount, even a penny, were placed in a 60-day pending period before becoming eligible for withdrawal. When December 3rd arrived, withdrawals didn't work, with the app citing "too much activity." New restrictions appeared with no prior notice: a $50 daily withdrawal maximum in addition to their normal $25 minimum, bank transfers removed entirely, and a $1 fee per transaction for "instant processing" through Venmo or PayPal only. My first successful withdrawal didn't go through until December 10th, after trying every single day. Each withdrawal was added to a withdrawal queue that initially said would be processed in "3+ days" but now just says that it's in the queue, with no time estimation at all. I currently have $317.79 sitting in that withdrawal queue. It has been nearly three months since that first withdrawal was submitted. So much for "instant".
Support has been useless. My first ticket received an instant auto-response. When I replied, I waited a full month to hear back — only to receive a variation of the same canned message. A second ticket filed a week ago has followed the same pattern.
During the freeze, Co-founder Erno Tauriainen, had the nerve to announce record profits for Benjamin for 2025. I guess if you stop paying your users it does result in some extra revenue. He's since made his LinkedIn private, and the company FB page has been closed. The company has been sued by the SEC in the past, which makes me wonder how Benjamin used their last round of seeding funds and if the SEC should look into their recent activity. It looks like Benjamin may already attract their attention again though, since a lawsuit was filed against Benjamin just last month for investment fraud and breach of contract. Benjamin users like myself are not surprised.
What makes this especially painful is that I genuinely needed this money. I have surgery scheduled this month, will be on unpaid leave for nearly a month while I recover, and am already behind on bills due to medical expenses. Knowing that hundreds of dollars I legitimately earned are being withheld by this company while I've been struggling has been infuriating.
I've already left reviews on Google Play and the App Store, but another user pointed out that I should be reporting the app to Google and Apple as well, so I'll be doing that. Since I'll have nothing but time after my procedure next week, I'll also be filing complaints with the FTC, the CFPB, my state's attorney general, and the New York attorney general's office (where Benjamin's headquartered). To start. I'm posting this review across multiple platforms so that others can make an informed decision before investing their time and money into this app.
March 4, 2026
Unprompted review
Reply from benjaminone.com
Hello A.G.,
Your experience is incredibly concerning, and we appreciate you bringing this to our attention. It's clear that the recent changes to withdrawals and the challenges you've faced with support have caused significant distress, especially given your urgent financial situation. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and we understand how frustrating this may be. We have escalated this matter internally to ensure your feedback is taken seriously. Thank you for sharing your insights, and we hope for a resolution soon.
This used to be an awesome app
This used to be an awesome app, then they suspended all of our payouts until December, and when they opened the app back up and we were finally able to withdraw our funds, we were only able to do so in $50 increments and they are still pending 3 months later. I'm personally owed almost $200, but I know there are others who are owed even more. When you attempt to contact the company you are only met with automated responses. At this point I'm confident in deeming this a scam.
March 3, 2026
Unprompted review
Reply from benjaminone.com
Hello Elyse Mae Calhoun,
It's truly disappointing to hear about your experience with the payout process and the delays you've encountered. We appreciate your loyalty and understand the impact this situation has had on you and others. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and we recognize how frustrating this may be. Your concerns regarding the pending withdrawals and automated responses have been noted and escalated internally. Thank you for sharing your feedback, and we remain hopeful for a resolution soon.
I still have 2 request from Dec 2025
I still have 2 request from Dec 2025. When I was finally able to request and 3 more since then. All said 3+days then just in que to be paid out now. Generic responses from Costomer service, Saying they are limiting request and refunds not to overwhelm there system. Yet no one is admitting to actually receiving there money yet. And responses to reviews are computer generated and generic. Same response to everyone. 0 stars.
December 24, 2025
Unprompted review
Reply from benjaminone.com
Hello Eric & Ann Nettles,
It’s disappointing to hear about your experience with the requests and the feedback from customer service. We truly appreciate your patience during this time and want to assure you that we have escalated this matter internally. If you need further assistance, please reach out to our customer support at socialhelp@benjaminone.com. Thank you for sharing your thoughts, as they help us strive for better service! We’re hopeful for a resolution soon.
5 STAR TO 2 STAR
I have used Benjamin since 2024. They were great with quick withdrawal that transferred to my bank without any issues. Although $100 might not seem like a lot of money to Benjamin, it’s the principle and integrity of the company. I have had $25 in queue since Jan 9. Another $75 since Feb. I have emailed support multiple times and receive the same generic message that my withdrawal is in queue and my patience is appreciated. Wonder how the people that work for Benjamin would feel if they had to wait on their paycheck endlessly. Very disappointed! I loved this app and used it daily. I truly hope Benjamin returns to the honorable company/app they once were. I still login daily with hopes their issues turn around. After I’ve read other reviews with the same issue, I’m not hopeful.
March 2, 2026
Unprompted review
Reply from benjaminone.com
Hello Donna Rach,
It's disheartening to learn about your experience with the withdrawal process, especially since you've been a loyal user since 2024. We truly appreciate your feedback regarding the delays you've faced, as well as your commitment to the app. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and we understand how frustrating this may be. Your concerns have been escalated internally, and we value your patience during this time. Thank you for sharing your thoughts, and we remain hopeful for a positive change moving forward.
Beware of this app
I've been using Benjamin for over a year. It used to be great. I would be able to cash out right my bank account or a gift card. Ever since payouts were paused in December 2025, it has gone down. I've been waiting almost three weeks for $25 payout to PayPal. It just says I'm in the queue. The response is useless. And now you get charged 0.99 for each payout. I'm not expecting to ever receive anything.
March 2, 2026
Unprompted review
Reply from benjaminone.com
Hello Anne Ganse,
It's disheartening to hear about your experience with the payout process and the delays you've faced. We genuinely appreciate your loyalty over the past year, and we understand how important timely payments are to you. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and we recognize how frustrating this may be. Your feedback regarding the current payout situation and the fee has been escalated internally. Thank you for sharing your thoughts, and we hope for a resolution soon!
I’ve been using this app for over a…
I’ve been using this app for over a year without any issues until now. When I try to withdrawal my earnings of $35.00 I keep getting a message that it’s on hold and wait 24 hrs to try again. It’s been 4 days of the same crap. I have over $200 in the queue I was excited about but seems I probably won’t be getting that! Do better Benjamin.
February 26, 2026
Unprompted review
Reply from benjaminone.com
Hello Amanda Roberts,
Thank you for sharing your experience with us. It's concerning to hear that your withdrawal has been on hold for several days, especially after using the app successfully for so long. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We truly empathize with the frustration this may cause. Your feedback is important, and we’ve escalated this matter internally to ensure it receives the attention it deserves. Thank you for your patience, and we hope to see a resolution soon!
I was so excited to use this app but it…
I was so excited to use this app but it has been a nightmare. I have $150 over 3 separate cash outs I requested in early December that still haven’t been processed. All I get in a generic response about the new system put in place but no real answer or timeline. After almost 3 months of waiting I deserve a real answer.
December 10, 2025
Unprompted review
Reply from benjaminone.com
Hello Denise Hill,
It’s disheartening to hear about your experience with the cash-out process, especially after your excitement to use the app. I can only imagine how frustrating it must be to wait for your funds for so long. We truly appreciate your patience during this time, and I encourage you to reach out to our customer support team at socialhelp@benjaminone.com for a more detailed update on your requests. Your feedback is invaluable, and it helps us improve our services. Thank you for sharing your thoughts, and I hope we can resolve this for you soon!
I have been trying to get my money for…
I have been trying to get my money for over a week it’s still saying processing in queue and when I reached out to ask how long get a generic response but under helpful info is says about 5 hours so I have been trying to get a answer about how long it really takes and still no answer I wish I would had known all this was happening before wasting my time in this app I have used many of these type of apps and never had this much problem getting my money or even a real response.
February 19, 2026
Unprompted review
Reply from benjaminone.com
Hello Qiana Bolton,
It’s disappointing to learn that your withdrawal has been stuck in processing for over a week, and we appreciate you sharing your experience with us. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We recognize how important timely transactions are, and we understand how frustrating this situation can be. Your feedback has been escalated internally, and we are committed to improving our communication and processes. Thank you for your understanding, and we hope for a resolution soon!
My experience is the same as everyone…
My experience is the same as everyone else. I have $600 pending in the withdrawal queue since 12/9/25. It was supposed to be my Christmas money. That didn’t work. Very disappointed with the availability of my funds and the withdrawal process. Hope to see my money someday.
February 27, 2026
Unprompted review
Reply from benjaminone.com
Hello Vicki Shurtz,
It’s disheartening to hear that your withdrawal has been pending for such a long time, especially when you were counting on it for the holidays. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We appreciate you sharing your experience, and we’ve escalated this matter internally to ensure it gets the attention it needs. Your feedback is important to us, and we truly value your patience during this time. We hope to see your funds released soon!
Too long to wait for cashout
I have waited over a month and half to cash out. I have messaged customer service, but they still choose not to answer me and feel like they are avoiding me at all costs. This is ridiculous, and I will NEVER use Benjamin again.
February 27, 2026
Unprompted review
Reply from benjaminone.com
Hello Beth Leggett,
It’s concerning to hear that your cashout has taken so long and that you haven’t received a response from support. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We truly empathize with the frustration this may cause, and we appreciate you bringing this to our attention. We’ve escalated the matter internally to address these delays. Your feedback is invaluable, and we're committed to improving the experience for all users. Thank you for sharing your thoughts, and we hope to resolve this for you soon!
No payments
They locked payments in October. We were not allowed to request our money until December. Told 3+ days. It is 2/26/26 and I am still waiting for my money since 12/10/25! This is ridiculous. I want my money now.
February 26, 2026
Unprompted review
Reply from benjaminone.com
Hello Heather Pelkey,
It’s concerning to hear about the issues you've faced with payment requests and the delays you've experienced. I truly empathize with the inconvenience this has caused you. Thank you for bringing this to our attention; we have escalated your situation internally to ensure it is addressed. Your feedback is important, and we appreciate your patience during this time. For immediate assistance, please reach out to our customer support at socialhelp@benjaminone.com. We hope for a swift resolution for you.
Withdrawals
The I requested two withdrawals on 12/9/2025 and 12/10/2925. I'm still waiting. They still show pending in the app. I have contacted customer service several times and am told they gave a large volume at this time. The last email I sent about a week ago is still unanswered. This is not good business practice.and now I'm seeing more and more negative reviews.
December 9, 2025
Unprompted review
Reply from benjaminone.com
Hello Susan,
It’s disheartening to hear about your experience with the withdrawal process and the lack of timely responses from our support team. I truly empathize with the inconvenience this has caused you. We appreciate you bringing this to our attention, and we have escalated this matter internally to address the concerns regarding communication and processing times. Your feedback is crucial, and we value your patience during this time. If you need further assistance, please reach out to our customer support at socialhelp@benjaminone.com. Thank you for sharing your thoughts, and we hope for a resolution soon.
I used to LOVE this app...until they…
I used to LOVE this app...until they made changes last year. I worked SO hard to play a bunch of games last summer and fall due to having surgery and really need this money. Having to withdraw $50 at a time while having to PAY .99 each time is already frustrating enough, on top of the stupid cash queue they have now, noone wants to have to wait 2 months to get what they've earned when other companies pay you same day or at most within a week for the same payments on the same games. Now I have games I've started on Benjamin and won't be able to move them to another app that would actually pay me. I have $300 "pending withdrawal" plus another almost $200 I am trying to withdraw, and several games that I've started and don't want to miss out on the promised rewards for them. Plus, seeing how their customer service has been changed to the exact same general answer to everyone trying to get answers, AND the same thing is being typed in every reply to these complaints on here too...I don't want to hear you "had to restrict withdrawals", that isn't your customers fault and they deserve the money you owe them. I also don't want to hear "this issue has been escalated", since it is very plain that nothing is actually being escalated or resolved. Definitely avoid this app if you actually want paid for these games.
February 26, 2026
Unprompted review
Reply from benjaminone.com
Hello Beth Long,
It's clear that the changes made last year have significantly impacted your experience, and we genuinely appreciate you sharing your thoughts. Waiting for your hard-earned money, especially after your dedication to the app during your recovery, is understandably disappointing.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We recognize that the current withdrawal process, including the limits and fees, can feel overwhelming, and your feedback about the cash queue and customer service responses is invaluable. We’ve escalated your concerns internally to ensure they are taken seriously. Your engagement and insights are important to us, and we hope for a resolution that meets your expectations. Thank you for your patience as we navigate these challenges together.
Reply from benjaminone.com
Hello Ashley Neal,
Thank you for sharing your thoughts with us. It seems there are some concerns regarding payments, and I truly appreciate you bringing this to our attention. I understand how important this matter is, and I encourage you to reach out to our customer support team at socialhelp@benjaminone.com. They will be able to assist you further and help clarify any issues. Your input is invaluable, and we’re here to support you!
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