I used to really love this app. It was a great way to earn a little extra money. Cashing out easily was a great experience. However - in my own attempt to save up a little for the holidays - I saved u... See more
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Review summary
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Based on these reviews
This app/program has been degraded with lower daily payouts, and now much longer wait for money to be distributed. I requested a payout on Feb 19, and as of March 11 have yet to see it. Very disappoi... See more
Company replied
I’ve been using Benjamin for almost a year now and at the beginning, I used to never have problems with withdrawing, and now I have withdrawals that have been queued since December that have not been... See more
Company replied
Benjamin used to be a great app. Then they changed payouts and I have now been waiting since between December 10th, 2025 and February 4, 2026 for $174 to be withdrawn. And you can’t get an actual pers... See more
Company replied
2.2
Poor
2K reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
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They do not pay out
They do not pay out. And if you complain about payouts they delete any pending rewards. I’ve lost over $500 now. Customer service made things worse
March 11, 2026
Unprompted review
Reply from benjaminone.com
Hello ML,
It’s concerning to hear about your experience with payouts and the challenges you've faced. Losing over $500 is certainly significant, and we truly appreciate you sharing this feedback. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and I understand how frustrating this may be. Your situation has been escalated internally for further attention, as we strive to improve our processes. Thank you for bringing this to our notice, and we hope for a resolution that meets your expectations soon.
I have spent days playing games and…
I have spent days playing games and earning money and when it came time to withdraw its been in que for payout for weeks now. I earned the money now pay up. Total almost $80.
February 18, 2026
Unprompted review
Reply from benjaminone.com
Hello bbrink,
It's disheartening to hear that your withdrawal has been pending for weeks, especially after all the time you've invested in the games. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We truly appreciate your patience as we work through the payout process, which can sometimes take longer than expected. Your feedback is vital, and we've escalated this matter internally for further attention. Thank you for sharing your experience, and we hope for a swift resolution for you.
False deceptive/advertising
False advertising. I earned $450 before update in Jan 2026. Now it charges $.99 to withdraw and put in queue. Waited 3 months now and still says pending in queue.
March 10, 2026
Unprompted review
Reply from benjaminone.com
Hello James Peek,
We appreciate you taking the time to share your experience with us. It sounds like the changes to the withdrawal process have been quite difficult, especially with the added charges and the lengthy wait for your funds. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and we understand how frustrating this may be. Your feedback regarding these issues is crucial, and we have escalated this internally for further attention. Thank you for bringing this to our notice, and we hope for a resolution that meets your expectations soon.
Missing payments and lack of support.
I have been waiting to access my funds since September 2025. They stopped all payments last minute without prior notice to update their app. On December 10 and 11, 2025 I was finally able to process 2 separate payments. It has been 3 months and after sending multiple requests and emails to support I have not heard back with the exception of their automated response email. My payments have been in queue for 3 (THREE) months. Support has not reached out or responded to any of my requests for help.
December 10, 2025
Unprompted review
Reply from benjaminone.com
Hello Anthony Tillman,
Thank you for sharing your experience regarding the delays in accessing your funds and the lack of support you've encountered. We truly appreciate your patience during this time. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and we understand how frustrating this may be. It's clear that waiting for your payments has been a challenging situation, especially with the prolonged queue and limited communication from our team. Your feedback has been escalated internally for further attention. We are hopeful for a resolution that addresses your concerns soon. Thank you for bringing this to our notice, and we value your understanding.
Benjamin One unbanned me but is now…
Benjamin One unbanned me but is now withholding funds. I was then promised March 11th via Facebook messenger but now 1 day earlier than March 11th they emailed me stating they plan to keep holding my funds.
March 9, 2026
Unprompted review
Reply from benjaminone.com
Hello Eric Livingston,
It’s concerning to hear about your experience with withheld funds and the communication you've received. I truly empathize with the inconvenience this has caused you. Please reach out to our customer support team at socialhelp@benjaminone.com for further assistance. We appreciate you bringing this to our attention, and we’ve escalated the matter internally. Thank you for sharing your feedback; it’s important for us to learn from it, and we hope to resolve this for you soon.
Benjamin is a SCAM!
Edited to add: If someone is looking fir apps that do pay try Mistplay, Scrambly or Pogo. Those all payout. It has now been 4 months since my first of six withdrawals has been sitting in "queue". I did receive the same copy and paste response that Benjamin puts on reviews.
This a scam. I have been waiting over 3 months to receive the withdrawals. They limit withdrawals to $50. So I have been waiting since December 9th for my first withdrawal. If all the reviews stating they have not received their payouts are not enough to convince others that this is a scam, then read their responses. I have received their copy/paste responses when I contacted customer service and on my review in Google play. I am sure I will receive the same response here.
December 8, 2025
Unprompted review
Reply from benjaminone.com
Hello Christine Brashier,
We appreciate you sharing your experience and expressing your concerns about the withdrawal process. It's clear that waiting for your funds has been a significant issue, and we acknowledge the frustration this may cause. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. Your feedback about the responses you've received is important, and we've escalated this internally for further attention. Thank you for bringing this to our notice, and we hope for a resolution that addresses your concerns. We truly value your patience and understanding during this time.
Not paying out now
When I first started and didn't have any issues with withdrawals to my bank account, now rewards are in queue and so are withdrawals. Payment is only Paypal and Venmo which Paypal owns so you should go thru Paypal to start with as it has to go thru Paypal account to get to Venmo. I contacted support about Jan 8th delay, still waiting for payment. Before would have given 5 star, now zero. I spent everyday playing games now I don't know if they even intend on paying. They got paid for my work.
January 8, 2026
Unprompted review
Reply from benjaminone.com
Hello Marge,
Thank you for sharing your experience with us. We truly understand how important timely payouts are for you, and we recognize that the changes in the withdrawal process and the current queue situation can be quite concerning, especially after having a smooth experience initially. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. Your feedback has been escalated internally, and we appreciate you bringing this to our attention. We value your dedication and hope that your situation improves soon.
used to be a great app - now its a scam
originally this game app was great! but when they changed their payout process last year it all went downhill and now they seemingly aren't paying anyone.
we originally had to wait from September til December to withdraw anything. once December came - they put a restriction on how much you could withdraw in a day and only allowed one request per day. once you finally get that to go through - it shows "being processed" which is where my $90 to PayPal has been sitting since December 13, 2025.
when you email them all you get are auto responses basically saying "it will go through when it goes through". you will clearly see this in the same auto responses theyre giving here.
STEER CLEAR!
December 12, 2025
Unprompted review
Reply from benjaminone.com
Hello angie lebel,
It's disheartening to read about your experience and the changes you've faced with the payout process. We truly appreciate you sharing your thoughts, as they highlight significant concerns regarding the delays and restrictions that have impacted your ability to withdraw funds. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and we understand how frustrating this may be for you. Your feedback has been escalated internally to ensure it receives the attention it deserves. Thank you for your insights, and we hope for a resolution that restores your confidence in the app.
The Benjamin app steals your money
The Benjamin app used to be fun. They did an update in Dec. and it's been all downhill from there. Fewer available games to play while waiting for more/ newer games to be added. I check in every so often. I left money in my account so I could play when a new game came out. Now my money is gone. I wrote support, and they say I forfeited my money because I didn't have a qualifying activity in 90 days. Buried very deep in their terms of service it says, " If your Account shows no Qualifying Activities for a period of sixty (60) consecutive days, we will send you a notification reminding you that your Account will be deactivated in thirty (30) days unless you take action." Who would know this? Unless they sent a notification reminding you that your Account will be deactivated in thirty (30) days unless you take action, like they claim in their terms of service. But they don’t, or at least they didn’t send one to me. This is a scummy way to take people’s money and try and make it look legal. You claim your terms of service allow you to do this, but your terms of service also require a notice to be sent 30 days before you take the money. Since that didn’t happen, please reinstate my account money.
March 9, 2026
Unprompted review
Reply from benjaminone.com
Hello Mary Ann,
We appreciate you sharing your experience, and it's clear that the recent changes have been disappointing for you. Your concerns about the missing funds and the notification process are important, and we thank you for bringing them to our attention. We truly empathize with the inconvenience this has caused you. Please reach out to our customer support team at socialhelp@benjaminone.com, as they can assist you further with your account and the funds. Your voice matters, and we hope for a resolution that meets your expectations. Thank you for your understanding and patience.
Company needs to improve or it will downward spiral
I started in 2024 and Benjamin was good enough I referred it to others. Although slow in earning, withdrawal was instant.
As many noted, there was a change in 2025 that paused withdraws. After the pause in December, it was a hit or miss on withdrawing for users. I was fortunate and got one of the early withdrawals of $50 as that was the limit.
Since then, Benjamin introduced a cash queue so the money you earn isn't able to be withdrawn immediately (approximately 2 month queue). I think this is fine IF it resolves their queue/high volume issue. However that doesn't seem to be the case as even after that cash queue and you're finally able to "withdraw," the withdraws now go into another queue. All responses from Benjamin just mention the high volume and no ability to escalate or even give a realistic time of the queue. As of today 3/8/2026, I have had $50 withdrawal in queue since 1/27/2025. Additional withdrawals have been requested since as the cash queue money comes in. I will note some of the cash queue money won't even come in until April 2026.
I assume adding a cash queue allows for interest to be earned on the money, adding a withdrawal fee further helps supplement the earnings. If the company needs funds to properly pay their employees or allow for withdrawal, do the proper analysis and give customers a realistic time frame or withdrawal fee (even if it's a % for larger withdrawals). Having no proper communication will start a spiral downwards driving customers away and it'll eventually end in an unrecoverable state.
Please note that stating recognition of frustration, high withdrawals, needing limits, and escalating concerns internally is not proper or adequate communication. At the very least state we have an estimated xxx number of withdrawals currently with x number of increase daily. Then state the xx number of withdrawals you have been able to complete daily and show these total numbers on your webpage - this will at least give customers a sense of progress. If you want to further improve, you can add in more data which I'm sure you have - I'm sure it can be automated and if you don't have the manpower to code it, AI can help you do this work.
March 8, 2026
Unprompted review
Reply from benjaminone.com
Hello Moses,
Your insights are invaluable, and we truly appreciate you taking the time to share your detailed experience. It's clear that the changes implemented have caused significant concern regarding the withdrawal process, and we recognize how important timely access to funds is for our users.
Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We understand that this may cause frustration, and we sincerely empathize with how this impacts your experience.
The introduction of the cash queue was intended to help manage the high volume of transactions, but we understand that the current system may not be meeting your expectations. Your suggestions for improved communication and transparency are noted, and we appreciate your feedback on how we can enhance the user experience.
Thank you for being a part of our community and for your thoughtful recommendations. We genuinely value your input as we strive to improve our services, and we are hopeful that with your feedback, we can create a better experience for everyone.
Would give minus if I could
Would give minus if I could. Used to love it. Now they just seem like scammers, been waiting almost 2 months to get money
I earned. Support is nothing but Ai that says we are working on it. Dont waste your time. Always same response, email dont work no money
March 7, 2026
Unprompted review
Reply from benjaminone.com
Hello Dw,
We appreciate you taking the time to share your thoughts with us. It's truly concerning to hear about your experience waiting for your earnings and your interactions with support. We understand how inconvenient this must be for you. Thank you for bringing this to our attention; we have escalated your feedback internally. Your experience matters, and we hope for a resolution soon. If you need further assistance, please reach out to our customer support at socialhelp@benjaminone.com.
Submitted request for payments in…
Submitted request for payments in December. Still waiting. Was told to send an email, got the same response as before about their supposed “backup”. Wrote a review here and got a response to send an email and once again received the same reply about backups. Seriously? You’re 4 months behind on processing payments. I so wish I would not have let money sit there. I cashed out just fine before the “revamp”
December 13, 2025
Unprompted review
Reply from benjaminone.com
Hello Linda,
We appreciate you sharing your experience with us. It’s clear that the delays in processing payments have been quite challenging, and we truly value your feedback. We encourage you to reach out to our customer support team at socialhelp@benjaminone.com for further assistance. Your concerns have been escalated internally to address these issues. Thank you for your patience, and we hope for a resolution soon.
I've been trying to withdraw rewards…
I've been trying to withdraw rewards for about a year now and have yet to receive a penny. I am about to uninstall the app because it is a waste of time.
March 8, 2026
Unprompted review
Reply from benjaminone.com
Hello Steven Lund,
It's truly disappointing to hear that you've faced such a long wait for your rewards, especially after investing so much time. We understand how frustrating this can be. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. Your feedback is invaluable, and we appreciate you bringing this to our attention. We have escalated your situation internally to ensure it receives the necessary focus. Thank you for sharing your experience, and we remain hopeful for a positive resolution for you soon.
Reply from benjaminone.com
Hello John,
We appreciate you sharing your thoughts with us. It sounds like you had a disappointing experience, and we truly acknowledge the inconvenience this has caused you. Your insights are important, and we are committed to improving. If you have any further concerns or need assistance, please reach out to our customer support at socialhelp@benjaminone.com. Thank you for letting us know how you feel, and we hope for a brighter experience in the future.
I have over $700 pending withdrawal…
I have over $700 pending withdrawal since December when they finally let us withdraw again and had the $50 limit so withdrew daily and still haven’t received payment and it’s still pending… which is ridiculous and beyond frustrating bc I spent money to reach milestones to earn more money so now I’m definitely in the negative… and ain’t nobody got extra money these days… times are hard enough without getting screwed… 😡
March 7, 2026
Unprompted review
Reply from benjaminone.com
Hello Rebecca Petersen,
It’s concerning to hear about the ongoing issue with your pending withdrawal since December, especially after your efforts to reach milestones. We truly appreciate your feedback and want you to know that due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We understand how frustrating this may be, and your situation is being escalated internally for further attention. Your concerns are important to us, and we hope for a swift resolution that brings you the support you deserve. Thank you for sharing your experience during these challenging times.
App is a joke...waiting for payout
My daughter and I have both been waiting for our payouts since October 2025 and when we have tried to reach out to benjamin below is the typical response that they give people. Which is BS and is in my opinion a cop out they need to provide people with real solutions not this double talk bs.
"It's concerning to hear about your experience with the Cash Queue and the significant delays in accessing your funds. We truly appreciate you sharing your thoughts and highlighting the impact this has on your financial situation. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We understand that this can be frustrating, especially when you need your earnings promptly.
We’re grateful for your feedback regarding your interaction with customer support, and we have escalated this internally to ensure your concerns are addressed. Your insights are invaluable, and we hope for a better resolution for your situation moving forward. Thank you for bringing this to our attention."
If I could give negative stars it would be a negative -100
March 7, 2026
Unprompted review
Reply from benjaminone.com
Hello Pamela Kilby,
It’s disheartening to hear about the long wait for your payouts since October 2025 and your dissatisfaction with the responses received. We truly appreciate your feedback and want you to know that your concerns are taken seriously. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We recognize that this can be incredibly challenging and frustrating, especially when you need your earnings promptly.
Thank you for sharing your experience; we have escalated your situation internally for further attention. Your insights are valuable to us, and we hope for a more positive outcome for you soon.
When they "updated" the experience
When they "updated" the experience, they also set limits on withdrawals and a "waiting" process. I have been waiting almost 3 months for my payment now. This is bs. Benjamin owes me almost $80 in total payout. Beginning to think that I will never get it!!
January 5, 2026
Unprompted review
Reply from benjaminone.com
Hello L Jones,
It's disheartening to learn about your experience with the recent changes and the delays in receiving your payment. We truly appreciate you sharing your concerns, and we want to assure you that your feedback is important to us. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We recognize how this may be frustrating for you. We have escalated your situation internally to ensure it is addressed. Thank you for your patience, and we hope for a positive resolution soon.
There’re not paying
There’re not paying! These people owe me $800. Last week they promised anyone who finished a milestone would be rewarded immediately. I worked nonstop to reach my level and instead of rewarding me they put it on a seven day wait. They haven’t bothered to release it yet that’s $230 right there and then they still have $570 trapped in their cash queue which has made zero progress towards getting released. I’m tired of their nonsense, automated excuses. They’re con artists. I’m doing the bare minimum now just to keep my account open. I’m not giving them any more of my time until they start paying me. They’re simply exploiting people. Im using two different apps now that pay me immediately. Don’t waste your time on these people and expect to be paid right away. It text months, if they ever pay at all.
March 4, 2026
Unprompted review
Reply from benjaminone.com
Hello, carl schmidt. It's concerning to hear about your experience with delayed payments and the frustration surrounding your milestones. We truly appreciate you sharing your thoughts, and we want to assure you that your feedback is important to us. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly, and we understand how this may cause frustration. We have escalated your concerns internally to address the issues you've raised. Thank you for bringing this to our attention, and we hope for a resolution that meets your expectations soon.
Scam app! Don’t bother downloading this one!
Before the hold on funds to “improve” their systems in October 2025, everything worked perfectly in regards to paying out my earnings. We were told to wait on withdrawals until Dec 3rd. I attempted multiple times to withdraw the $150 I earned and it has been sitting in a queue since then. I’ve sent screen shots to customer service multiple times and keep getting the exact same scripted response with no resolution. They are scammers and shouldn’t be trusted with your time! Much better gaming apps out there that actually do payout and quickly!
December 9, 2025
Unprompted review
Reply from benjaminone.com
Hello ChristinaT,
We appreciate you sharing your experience with us, and it's clear that the delays in your withdrawal and the response from customer service have been deeply disappointing. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We recognize the importance of timely payouts and the frustration that comes with not receiving the help you need. Your feedback regarding the customer service interactions has been noted, and we’ve escalated your concerns internally. Thank you for bringing this to our attention, and we hope for a more positive experience for you in the future.
I used to really love this app
I used to really love this app. It was a great way to earn a little extra money. Cashing out easily was a great experience. However - in my own attempt to save up a little for the holidays - I saved up almost $500 that I was planning on cashing out. Then (you guessed it) their new payment system hit. It will be three full months on March 9 that I started my first $50 withdrawal. Will I ever see any of that? Maybe in time for the next holiday season.
March 6, 2026
Unprompted review
Reply from benjaminone.com
Hello Kayti Cutsinger,
It's clear that your experience has changed significantly, and we genuinely appreciate you sharing your story with us. The transition to the new payment system has understandably caused delays, especially with your withdrawal. Due to the high volume of withdrawals being attempted, we had to put limits in place to help keep our systems running smoothly. We understand how frustrating this may be, and we’ve escalated your concerns internally to ensure they are addressed. Thank you for your patience, and we hope for a resolution soon!
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