Benklark Reviews 36

I ordered on 11.11.2023 and had to wait weeks for my return. I had to contact customer support several times. I have been waiting for my refund since January. Since then, I have contacted Benklark 15 times via customer service and also via Instagram - unfortunately without a successful refund so far. Hands off!

Luckily I paid with paypal and was able to get my money back. Never sent the product and the website seems to be shut down. Terrible business practice. Also, they have limited comments on their IG page. So you can't tell other people how much of a scam the company is!

Ordered in January. It’s end of July and I’m still waiting. This really is a scam operation and I hope no one else loses their money as I have.

This website is a scam. They charged me, did not deliver and did not send me a refund.

I placed an order (# 04569) for their Black Friday sale and sent payment. I started to email customer service in January after their 12.8.23 email stated they were having issues. I emailed once a month to get updates and they responded. On 1.24.24 they sent me an email stating that they had to send their merch back to the warehouse because of defects noticed in their garments.
On Nov 16, 2023, at 10:28 AM, BENKLARK wrote:

Hello,

Thank you for contacting us.

Due to a large number of orders this month, we have been delayed in the delivery of the last orders.

We guarantee that your order will be shipped as of next week.

You will receive a confirmation e-mail with your tracking link as soon as it has been dispatched.

To apologize for the delay, we would like to offer you 30% off your next order with the code: APOL30

Best regards,

BENKLARK
wwwbenklarkcom

on 12.27.23 they sent me an email:
Hi J.,

Thank you for contacting us.

I confirm that our products are on their way to our US based warehouse, it took more time than planned, we apologize for this.
We do have this process to avoid our customers having to pay duties and taxes upon arrival.

It will therefore ship out from next week, you'll receive your tracking link in the following days.

We thank you for your understanding and your support.
Best regards,

BENKLARK
wwwbenklarkcom

I keep requesting shipping status and they sent me this last email in March of 2024
Hi Jeroyd,

Thank you for contacting us.

I confirm that our products are on their way to our US based warehouse, it took more time than planned, we apologize for this.
We do have this process to avoid our customers having to pay duties and taxes upon arrival.

It will therefore ship out from next week, you'll receive your tracking link in the following days.

We thank you for your understanding and your support.
Best regards,

BENKLARK
wwwbenklarkcom

I have sent three more emails and now they just refuse to respond at all.

This is unacceptable!!!

Bro they are worst never buy from them!!! i also them on instagram they are just a scam. they will respond here but wont respond to ur refund they dont even refund they give you the same bull crap i repeat they will take your money

First of all the sizes are huge ! size down if you buy tops or bottoms.

I ordered myself a size M zip sweat, received a size L, can't get in touch with customer service.

Order #05107
I was sent a defected item which I arranged to exchange with customer services. They’ve had the item back for 3 weeks and won’t respond to any emails. I’m very impressed with the garments but the customer service is a hit or miss.

I have had to beg for a refund and it has been months!

I ordered for Black Friday after I met an individual wearing Benklark pants which looked top quality. He did warn me that I should allow several weeks to receive my items but it has been 6 weeks now and I sent an inquiry to their customer service weeks ago who responded that my items will ship by December 20th. As of Jan 09th i have no products and my subsequent email for an update on my order (#04825) has received no response. It is such a shame that the service does not match the product. Please provide an actual tracking number which shows uptodate information about the status of an order and improve your logistics. The customer should not be having such an experience when trying to support up and coming brand. Your product will sell itself based on the quality I saw but your service might cause your brand to fold...food for thought

I've been waiting months for my order. and every time I contacted them by email:
"We confirm your order will be shipped before X."
or
"You will receive your tracking link in the next few days."
The 10% discount you receive as apologies feels like a joke, when you have to wait several months with poor costumer service.

Horrible customer service. They don’t offer any details on your order unless you email and ask, then they respond saying “have trust in us and be patient”. What business responds to a customer saying that. Their website guaranteed 3-5 day shipping and they responded to me that my order would not be shipped until 12/20 at the EARLIEST. For reference I ordered on Black Friday. They did nothing to make it better for me except offer me a discount for my next order….as if I’d order again. 🗑️

You got information only on request, No updates 4 weeks waiting for another delay, which you have to ask for.

Afterwards they offer you a discount for next order.

Poor service unfortunately.

I loooove these pants, the material, the color, the feel. Honestly, these are the best pair of pants I own in my closet and I’m going to buy another pair in a different color.

Amazing service and communication throughout. Would highly recommend. Also the quality, fit and style of my purchase was perfect am very happy!

This was my first purchase from Benklark and it was such an amazing experience. The communication was amazing. I reached out a couple times with questions about sizing and my order arrive in time for the event I needed it for. The quality of both garments was incredible. I’ve received some many compliments. I order again prior to the arrival of my first order.

It was my first time buying from Benklark and I must say it was all first class service. I was told they would not ship until after the drop which happened on time and I was notified - I actually needed to exchange my original purchase for a different size and the customer service team responded within 48 hours and handled all my questions etc. On top of that the clothing is quality also which helped. I would buy from them again!

Wow absolutely amazing products I brought the black pants and the black zip up top, I can honestly say it’s the most comfortable and stylish outfit I have, thanks guys keep up the good work, I know how hard it is to please everyone but keep smashing it

Dont order from this fake people. Show off on Instagram, but cannot deliver an order. I wrote this also on their Instagram account. But these losers blocked me. Watch out people…

We ordered the 9th of August, we are more than 1 month later and we don't received any feedback or info about the order.
We sent a lot of e-mails, message on Instagram but no response.
We require a refund because this situation is not professional and serious.
thanks a lot in advance
KR
Thomas Busain