Bennetts Reviews 

28,436
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 7,228 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the professional, helpful, and friendly staff. Many people appreciate the competitive pricing and value, often finding policies that are cheaper or offer better coverage. The process of setting up or renewing policies is often described as quick, easy, and hassle-free. However, some customers were dissatisfied with unexpected administrative charges for policy changes. A few other people also experienced slow service, including long phone wait times or difficulty reaching a human representative. Additionally, some reviewers noted that their quotes were significantly more expensive than expected.

What people talk about most

Price

People report positive experiences with price, often highlighting competitive pricing, great rates, and good... See more

Service

Reviewers highlight positive aspects of service, consistently praising the great prices, hassle-free... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpful and polite advisors... See more

User experience

Customers generally report positive experiences with the user experience, often finding the process quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another year of staying with Bennetts. The renewal was £50 cheaper than last year which is always a nice bonus when it happens but purely out of interest I ran a comparison and found a cheaper quo... See more

Company replied

Rated 5 out of 5 stars

I've had a few policies with Bennett's over my forty years biking on and off and have even dealt with them with my accident a few years ago and have always found them eager to help also pretty reasona... See more

Company replied

Rated 5 out of 5 stars

I was changing my policy from a R1250R to a R1300R. Got through quite quickly but was then told by your advisor that I couldn’t just switch, I’d have to have a new policy. I was expecting it to slight... See more

Company replied

Rated 5 out of 5 stars

This year's renewal marks over 30 years of insuring bikes - including claims (when I was young and idiotic) to regular renewals nowadays where I find that the price from Bennetts is entirely reasonabl... See more

Company replied


Company details

  1. Insurance Broker
  2. Insurance Agency
  3. Insurance Company
  4. Motorcycle Insurance Agency

About Bennetts

Written by the company

Established in 1930, Bennetts helps provide the premium level of cover riders expect from a leading UK insurance company. We find motorcyclists the best price from our panel of insurers on classic and modern machinery with insurance policies that include an expert 24-hour claims service, 90 days European cover, the ability to ride other bikes and allow the most common modifications included as standard.

For riders that insure directly with us, they can also enjoy free membership to BikeSocial; the unique discounts, experiences, competitions and advice platform. Anyone buying Bennetts motorcycle insurance through an insurance comparison website can also access BikeSocial for the price of £60 for 12-months access.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28K reviews

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4.7

All reviews

(28,436)

6,557 reviews in the last 12 months

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Rated 5 out of 5 stars

Not had bike insurance for 20+ years…

Not had bike insurance for 20+ years and coming back to Bennetts was an easy choice no fuss no hidden fees excellent service as always

July 22, 2026
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Reply from Bennetts

Hello Dale,

We're delighted to hear that returning to us after 20 years was an easy choice and that you experienced no fuss or hidden fees. We appreciate your positive feedback on our excellent service.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 4 out of 5 stars

Easy and quick to get a quote and good…

Easy and quick to get a quote and good prices have used this company for last 5 years

July 27, 2026
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Reply from Bennetts

Hello Dave,

We appreciate your positive feedback! We're delighted to hear that you found it easy and quick to get a quote with good prices, and we truly value your continued loyalty over the last five years.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

The lady that was on the phone very…

The lady that was on the phone very pleasant and nice

July 27, 2026
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Reply from Bennetts

Hello Daniel,

We appreciate your kind words! We're delighted to hear that you found our team member on the phone very pleasant and nice. Thank you for your feedback!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Bennetts actually listened to me...I…

Bennetts actually listened to me...I said I had a better quote and they re-quoted a better price.

July 27, 2026
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Reply from Bennetts

Hello Michael,

We're delighted to hear that we were able to assist you and provide a more suitable price. Thank you for sharing your positive experience with us!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Very competitive prices

Great company to deal with and competitive prices.

July 27, 2026
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Reply from Bennetts

Hello Michael,

We appreciate your positive feedback. We're glad you found our company great to deal with and our prices competitive. We value your review.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 4 out of 5 stars
Bennetts logo

Reply from Bennetts

Hello Keith,

We appreciate your positive feedback! We're so glad you were pleased with your renewal price. Thank you for sharing your experience with us.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Provisional license quote

Got a quote on a comparison website and then rang up to go through some of the details I had entered as this is my first motorcycle. Really helpful staff member who went through everything and clarified a few things. Final quote was not far off original one and was much better than I thought it would be for someone on a provisional license.

July 27, 2026
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Reply from Bennetts

Hello Denise,

We're delighted to hear about your positive experience getting your first motorcycle insurance! It's great that our team could clarify everything for you and that you found the final quote to be so reasonable, especially as a provisional license holder. We appreciate your feedback.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Pleasure to deal with and truly…

Pleasure to deal with and truly understand the bike industry and their customers, thanks!

July 27, 2026
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Reply from Bennetts

Hello Tim,

We're so pleased to hear you had a positive experience and that we truly understand the bike industry and our customers. Thank you for your feedback!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

I got a great deal on my bike

I got a great deal on my bike, it was easy to fill in the forms and the price was good. It was nice not to have to tell them about every little mod you have mad to your bike. Thank you.

July 23, 2026
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Reply from Bennetts

Hello Paul,

We're so pleased to hear you found a great deal on your bike and that the process of filling out the forms was easy. It's wonderful to know you appreciated our approach to modifications.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 1 out of 5 stars

My quote came in £100 above last years!

My quote came in £100 above last years!
I had to contact them to get something anywhere near what I had been quoted elsewhere

July 24, 2026
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Reply from Bennetts

Hello Neil,

Thank you for taking your time to pass this feedback.

Our renewal invitations are sent on a live pricing system so this will be an accurate reflection of the assessed risk at this time. If the risk decreases from this point, then we can certainly look at the premium for you, we cannot guarantee this will always be the case.

If you have any further questions about our renewal process, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer any questions.

Thank you, Anthony.

Rated 5 out of 5 stars
Bennetts logo

Reply from Bennetts

Hello Michael,

We are so happy to hear that your experience was both quick and easy. We truly appreciate your kind words.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Quick and professional service Very…

Quick and professional service Very pleasant experience
Good price

July 29, 2026
Unprompted review
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Reply from Bennetts

Hello Ventsislav,

We appreciate your positive feedback! We're glad you found our service quick and professional, and that you had a pleasant experience with a good price.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

All good thanks 5xxxxx would use again…

All good thanks 5xxxxx would use again no problem

July 28, 2026
Unprompted review
Bennetts logo

Reply from Bennetts

Hello Keith,

We are so happy to hear you had such a positive experience and would use us again! Thank you for your kind words.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 4 out of 5 stars

Easy Insurance with Bennets

Easy Insurance with Bennets, great coverage and price.
The only downside is the finance company did a hard search on my credit rating and this has affected by credit rating. Use a direct payment if possible.

July 26, 2026
Bennetts logo

Reply from Bennetts

Hello Arthur,

We're happy to hear you found our insurance easy with great coverage and price. We understand your concern regarding the credit search by the finance company and its impact. We appreciate you sharing this feedback and your suggestion for direct payment.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

The staff at Bennett’s are always…

The staff at Bennett’s are always professional, well informed and competent in their knowledge. They offer a great service and and in my 59 years of riding experience Bennetts are the best company. I am very confident in their ability to deal with all of my insurance needs.

July 28, 2026
Unprompted review
Bennetts logo

Reply from Bennetts

Hello Jackie,

We are so pleased to hear that our staff are professional, well-informed, and competent. It's wonderful to know that after 59 years of riding experience, you consider us the best company and are confident in our ability to handle your insurance needs. Thank you for your fantastic feedback!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Excellent service

July 29, 2026
Unprompted review
Bennetts logo

Reply from Bennetts

Hello Terry,

We appreciate your feedback.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 3 out of 5 stars

Overcomplicated process

Overcomplicated process. Rates are comparable with other providors.

July 21, 2026
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Reply from Bennetts

Hello Paul,

We appreciate your feedback regarding our process. We are always working to simplify our procedures for a smoother experience.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars
Bennetts logo

Reply from Bennetts

Hello David,

We're so pleased to hear that our staff provided you with helpful service. Thank you for sharing your positive feedback!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 1 out of 5 stars

useless phone system doesn't work at…

useless phone system doesn't work at all well, no other way of communicating with them. total rubbish.

Followed by rip off pricing for changing a bike over £170 to change!!!

July 28, 2026
Unprompted review
Bennetts logo

Reply from Bennetts

Hello,

We are truly sorry to hear about your frustrating experience with our phone system and the pricing for bike changes. We understand your concerns.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Renewal

I found my experience, friendly and polite.
And very helpful in dealing with my inquiry and request.
I found Paulo to be polite and affable.
Thank-you

July 25, 2026
Bennetts logo

Reply from Bennetts

Hello Alfredo,

We're delighted to hear that your experience was friendly and polite, and that we were very helpful in dealing with your inquiry and request. We're especially glad you found our team member polite and affable.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

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