Bennetts of Derby Reviews 124

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I emailed customer service to see whether a cup with a little more blue colouring could be sent in my order. They emailed back straight away to say they’d let the picking team know. The delivery then... See more

Rated 5 out of 5 stars

Ordering from Bennetts for the first time i wasn't too sure what to expect when it came to standard of service and delivery. I certainly didn't need to worry. Their website is user friendly and I rece... See more

Rated 5 out of 5 stars

Fabulous service. Very happy with the products. Ordered 3 window boxes on a Sunday evening, which were delivered to me in Belfast, by Tuesday afternoon, at a time when most suppliers are no longer tak... See more

Rated 5 out of 5 stars

Very efficient service, order placed and received within 24 hours. Excellent quality items as the old Bennetts used to sell and I shall definitely look for more items online in the future. I live in N... See more

Company details

  1. Department Store

Written by the company

Welcome to Bennetts of Derby. The Worlds Oldest Department Store. #withyousince1734


Contact info

4.9

Excellent

TrustScore 5 out of 5

124 reviews

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Rated 5 out of 5 stars

Brilliant customer service

I emailed customer service to see whether a cup with a little more blue colouring could be sent in my order. They emailed back straight away to say they’d let the picking team know. The delivery then arrived in just 2 days. The cup & ceramic spoon are fantastic. Sadly I dropped and broke the spoon after a couple of days.

January 22, 2026
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Rated 5 out of 5 stars

Beautiful

very quick delivery, packaged well, really beautiful product, would definitely use them again

I purchased 3 x Robin Baubles, they were beautiful

November 14, 2025
Rated 5 out of 5 stars

Beautiful wool throws

Absolutely excellent service and very pleased with the product - all British wool, beautiful colours and delivered very promptly. Wonderful!

October 15, 2025
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Rated 5 out of 5 stars

Excellent value

I made my selection of the item after a lengthy search for what I wanted from the view of quality design, material and value for money. After the making my choice I also found that the delivery via Royal Mail was perfect.

September 10, 2025
Rated 5 out of 5 stars

Excellent!

No issues with ordering, received promptly, well & nicely packaged.
Thank you, recommend!

July 9, 2025
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Rated 5 out of 5 stars

Great service

Very prompt acceptance of online order, well packaged and quick delivery, goods as described.

March 31, 2025
Rated 5 out of 5 stars

Good experience

I got what I ordered with no problems. It was a smooth process and the product arrived promptly and well packed. It was competitively priced. It’s all you can ask for.

March 9, 2025
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