Bens Bugs Pest Control Reviews 146

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the fantastic and amazing service provided. Customers consistently highlight the staff's professionalism, friendliness, and extensive knowledge, making them feel understood and well-informed. Many appreciate the clear communication, efficiency, and thoroughness, noting that issues like wasp nests and bed bugs were dealt with quickly and effectively. Reviewers also value the transparency regarding services and fees, with some noting the absence of call-out charges and the provision of practical advice without unnecessary chemical treatments. The promptness of service, including next-day visits, and the helpful follow-ups are frequently mentioned as positive aspects.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its efficiency, professionalism, and... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with Ben’s Bugs. From start to finish, Leah was professional, friendly, and incredibly thorough. She took the time to explain everything clearly, answered all my questions... See more

Rated 5 out of 5 stars

Amazing service from Bens Bugs Pest Control. Ben is very knowledgeable, he offered a quick service with no hidden fees and was very transparent about what would and wouldn’t work to prevent the probl... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend Ben's Bugs. Good communication, able to attend site on same day that I reported the problem, resolved the problem (2 wasp's nests), reasonable charges. What's not to like!

Company replied

Rated 5 out of 5 stars

Fantastic experience with Bens Bugs. After spotting a potential wasps nest on our property, they provided immediate advice and came round very quickly. Friendly and professional, they dealt with the i... See more

Company replied


Company details

  1. Pest Control Service

Written by the company

At Bens Bugs, we offer a complete solution to all pest control problems, in both domestic and commercial properties. We offer a one off service for all pest control emergencies and we also offer long term pest control solutions, for example pest control Contracts in Essex.Our engineers are fully qualified and insured. RSPH Level 2 Award in Pest Management


Contact info

4.9

Excellent

TrustScore 5 out of 5

146 reviews

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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

It's 5am in the morning!

It's 5am in the morning, a scream can be heard from the bathroom! The boy says he saw something furry. My source is four years old, but this doesn't stop the rumours quickly spreading around the household, the girls shouting in my eardrums. “Dad it’s back” pls get rid of it”. There was only one man that can sort this, it’s Super Ben. A text is sent off at 7am, with Leah responding promptly promising to call me back soon. A chat with Leah, who is now fully trained to deal with these matters herself, books me in for the next day. As always Ben arrives with a smile, like a friend you’ve been eager to catchup with for a while. A thorough check is completed by Ben, who gives us the all clear. Ben & Leah are professional, friendly and experts in their field. If you hear or see something strange, who you gonna call? Bens Bugs!

October 22, 2024
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Alom,

Thank you, this is a brilliant review!! ⭐️

It’s never nice when pests reappear and we will always do our best to get out as soon as possible to investigate further!

We are glad there’s nothing to worry about however should anything arise please do not hesitate to get in touch!

Ben’s Bugs Pest Control 🐝

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Rated 5 out of 5 stars

Great service

Prompt communication, very friendly over the phone and in person. Came quickly to assess the issue (an abandoned bird nest in the loft and bird mites as a result) and discuss potential solutions. Quote was fair and the job was scheduled quickly and carried out thoroughly- will certainly use Bens Bugs again (if the need arises!)

October 16, 2024
Unprompted review
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Reply from Bens Bugs Pest Control

Hi Max,
Thank you for your 5* review.
It’s great to hear positive feedback! We are glad we could sort the issue quickly for you!

If you ever need any pest control services in the future, you know where we are!

Ben’s Bugs Pest Control 🐝

Rated 5 out of 5 stars

Would recommend

Ben is very knowledgeable and helpful. He managed to eradicate the mouse in the house. Very professional and reasonably priced

October 3, 2024
Unprompted review
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Reply from Bens Bugs Pest Control

Hi Francine,
Thank you for leaving us a review!
We are glad we could get the issue under control quickly!

You know where we are should you ever need us in the future.

All the best,

Ben’s Bugs Pest Control 🐝

Rated 5 out of 5 stars

What an amazing company

What an amazing company! So knowledgeable and so good at what they do.
I would recommend these guys 100%
They came out really quickly, managed the problem and the aftercare was top notch - thank you, Guys

August 6, 2024
Unprompted review
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Reply from Bens Bugs Pest Control

Hi Natalie,
Thank you for leaving us a review!

Really pleased we could help and sort in a timely manner!

If you ever need us again you know where we are!

Ben’s Bugs Pest Control 🐝

Rated 5 out of 5 stars

Wasp Nest

Ben and Leah are professional friendly and efficient. Ben came out the day after we called and dealt with our wasp nest intime for our anniversary bbq. Would highly recommend 😁

August 21, 2024
Unprompted review
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Reply from Bens Bugs Pest Control

Thanks Lorraine, we are glad we could help and get rid in time for the BBQ!

Ben’s Bugs Pest Control 🐝

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Rated 5 out of 5 stars

Ben's Bugs are like theNo need to panic, Ben's Bugs are super and fast.7 fourth…

Ben's Bugs are like the fourth emergency service. I panicked when I saw mouse dropping and realised I had mice - but I had no need to worry as Ben's Bugs saw we the same day and sorted out the problem quickly and gor a great price and I used their fabulous clean up service to ensure my kitchen was totally disinfected. A few weeks later I had these weird mounds of brown stuff, I sent picture to Ben and he quickly advised it was ant debris. Again same day excellent service. So rather than panic if any critters are in my property I now know just to call Ben. Fast and effective service.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Ben and Leah were fantastic in helping…

Ben and Leah were fantastic in helping me get rid of the pesky pigeons that decided to take up residence in my loft! The company did a fantastic job in getting everything pigeon related cleaned up in the loft and did a great job of cleaning up everywhere as they went along, would highly recommend them every time. 😊

August 12, 2024
Unprompted review
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Reply from Bens Bugs Pest Control

Hi Cheryl,
Thank for for a great 5* review!

We are glad we could get rid of those pesky pigeons 🐦

If you ever require any pest control services in the future please do not hesitate to get in touch!

All the best,
Ben’s Bugs Pest Control 🐝

Rated 5 out of 5 stars

Ben turned up at exactly the time he…

Ben turned up at exactly the time he said he would. Dealt with my wasp problem without fuss or bother, was extremely friendly, helpful and knowledgeable. His pricing is very reasonable and the service was excellent. Thank you Ben.

September 2, 2024
Unprompted review
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Reply from Bens Bugs Pest Control

Hi Glenn, thank you for taking the time to leave us a review.

We are pleased we could help and resolve the issue!

If you need us again, you know where we are!

Ben’s Bugs Pest Control 🐝

Rated 5 out of 5 stars

Ben and Leah are absolutely fantastic

Ben and Leah are absolutely fantastic. Not only are they professional and knowledgable but they are also really lovely people. They rearranged their schedules to help when I was distraught about finding bed bugs and were happy to offer help and advice whenever needed. They go above and beyond and nothing is too much trouble. They successfully eradicated the problem and couldn’t have done more to help.

April 5, 2024
Unprompted review
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Reply from Bens Bugs Pest Control

Hi Nicola,
Thank you for your kind words. It is great to hear such lovely feedback.
We are so pleased we could get the issue sorted for you in a timely manner.

Please do not hesitate to get in touch should you ever require pest control services in the future, we'd be more than happy to help.

Bens Bugs Pest Control

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Rated 5 out of 5 stars

Fast and efficient …

Within a few hours of being contacted about a Wasps nest at our property Ben arrived and sorted the problem quickly and efficiently.

Would highly recommend

September 16, 2024
Unprompted review
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Reply from Bens Bugs Pest Control

Hi Diane,
Thank you for your review.

We are pleased we could help removing the wasps.

Please do not hesitate to get in touch should you ever require pest control services in the future.

Bens Bugs Pest Control

Rated 5 out of 5 stars

Ben and Leah fantastic right from first…

Ben and Leah fantastic right from first contact. Came out really quickly to confirm we had dreaded bed bugs, which were also in our settee and chairs and behind skirting. First fumigation really successful then follow up fumigation got the last of the little critters. Came back 4 weeks later to double check and leave traps just in case, further 4 weeks on and critter free. Cannot praise them enough for their professional and friendly behaviour. Would highly recommend them. Quote was amazingly good value and much better than I anticipated. Thankyou Jan Barker

July 12, 2024
Unprompted review
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Reply from Bens Bugs Pest Control

Hi Jan,
Thank you for taking the time to leave us a review.

The dreaded bedbug....

We are so pleased we was able to get in under control and completely eradicated by the end of the treatment.

Please do not hesitate to get in touch if you ever require any pest control services in the future, we'd be more than happy to help!

Thank you,
Bens Bugs Pest Control

Rated 5 out of 5 stars

Used Bens bugs a few times

Used Bens bugs a few times, a few times for an issue with rats at the industrial estate for our workplace and also for a wasps nest at home. Both times Ben arrived the same day and dealt with the issues professionally and swiftly without any disturbance to us.

September 24, 2024
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Claire,
Thank you for taking the time to leave us a great 5* review.
We are pleased we can help and you know where we are should you need us again!

Bens Bugs Pest Control

Rated 5 out of 5 stars

Fantastic Service provided by Ben and…

Fantastic Service provided by Ben and Leah. If you have a problem with any kind of pest then these are the guys to use. Brilliant communication , explain everything step by step , do a fabulous job and go over and above to make sure all problems are sorted. Nothing seems to much trouble. Cannot recommend higly enough , sorted out our squirrel problem with minmum fuss and disruption.

September 6, 2024
Unprompted review
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Reply from Bens Bugs Pest Control

Hi,
Thank you so much for leaving us such a great review.
We are so pleased we could get onto of the issue. Squirrels aren't always the easiest pest to deal with as they can cause a lot of damage if not dealt with swiftly!

Please do not hesitate to get in touch should you require pest control services again.

Thank you,
Bens Bugs Pest Control

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Rated 5 out of 5 stars

Excellent pest control service.

Ben has been so helpful in sorting a wasp nest in our roof. Not the easiest problem to solve and Ben had to spray a few time for us. He followed up with us after each treatment of the nest and has been so helpful throughout. I would highly recommend his services.

September 3, 2024
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Alex,
Thank you for leaving us a review!

Yes, the wasps gave us the run around but we are glad we could sort in the end.

Please do not hesitate to get in touch if you require our services in the future,

All the best,
Bens Bugs Pest Control

Rated 5 out of 5 stars

Ben’s Bugs comes highly recommended!

We received friendly tailored service for our rat problem, which has thankfully now been taken care of. It’s clear their team has a deep and comprehensive knowledge of a wide range of pests and how to deal with them, and considers every approach when deciding how best to tackle a problem. They made an active effort to find us the most cost effective solutions without sacrificing effectiveness, gave advice for how we could prevent reoccurrence, and as a local firm were able to make ad hoc visits to check traps and so on. I can’t say enough good stuff about them!

June 3, 2024
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Amory,
Thank you for your review. Feedback from our customers is so valuable as a small business.

We are really pleased we could help and get the problem solved.

Bens Bugs Pest Control

Rated 5 out of 5 stars

Ben Bugs is a reliable and professional…

Ben Bugs is a reliable and professional service. The communication is excellent, friendly and very helpful. I’ll call them again if needed.

August 7, 2024
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Veronica,
Thank you for taking the time to leave Bens Bugs a great 5* review.
We are pleased we could help and get the issue resolved.

Please do not hesitate to get in touch if you ever require our services again,

Thanks,
Bens Bugs Pest Control

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, professional and friendly.
Ben and Leah have been very supportive and have gone out of their way to make sure our issue was resolved.
Highly recommend Ben’s Bugs

September 3, 2024
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Tom, thank you for leaving us such a lovely review! We are pleased we was able to help.

Please do not hesitate to get in touch if you ever need our services in the future!

Bens Bugs Pest Control

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Rated 5 out of 5 stars

Brilliant experience with Ben's Bugs…

Brilliant experience with Ben's Bugs Pest Control. They fitted us in urgently after our home because infested with fleas. They provided a quick, efficient service and now our home is pest-free. Brilliant aftercare as well. Would highly recommend.

September 2, 2024
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Deborah, thank you for leaving us a great 5* review. We are glad we could help and you are now pest free!!

Please do not hesitate to get in touch if you ever require pest control services in the future, we'd be more than happy to help.

Bens Bugs Pest Control

Rated 5 out of 5 stars

Wasp nest

Wasp nest in a hole on the out side of the house, Ben and Leah are a dream team! Very trustworthy people. Ben was round the same day and treated the wasp nest. Can’t fault his work, very pleasant man. Very fair price too. Totally recommend these guys! As someone that suffers with anxiety they put me at ease!

August 27, 2024
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Vicky, we are glad we could help!

Thanks for taking the time to leave us a great review!

Bens Bugs Pest Control

Rated 5 out of 5 stars

Professional and friendly service.

What a great service from friendly people. We had a wasps nest in our garden wall. Called Bens Bugs and they came round the very next morning at exactly the time they said they would. Ben was incredibly knowledgeable and was kind enough to explain how the process worked when I asked, as I was upset about having to get rid of the nest. I also spoke with Leah on the phone a couple of times and she was really helpful and friendly too. Wasps were gone in a matter of hours. Excellent service and excellent value. I would definitely recommend.

August 21, 2024
Unprompted review
Bens Bugs Pest Control logo

Reply from Bens Bugs Pest Control

Hi Gina,
Thank you for taking the time to leave us a great Trust Pilot review, we really appreciate hearing our customers experience!
If you need us again in the future, please do not hesitate to get in touch.

Bens Bugs Pest Control

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