Booked a shared transfer for 4 people to return from Flaine to Geneva airport. Great detail in the booking process and in follow on communication for exactly where the pick up would be, and options t... See more
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Review summary
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Easy to book and good to have ‘warnings’ about how lucky I am to be skiing for a few weeks. I appreciate your advice about having the site 'auto-filling' personal details such as emails and phone numb... See more
Company replied
We were very impressed with Ben’s Bus on our recent travels to La Plagne. We were able to transfer to an earlier bus on our outbound journey and, at their suggestion, were able to get an earlier tran... See more
Company replied
On 3rd April 2026 I arrived at Grenoble at 9am after various flight changes beyond my control. Ben's Bus adapted to my airline changes automatically and provided an earlier xfer time. I was the... See more
Company replied
Company details
Written by the company
Low-Cost, Shared Ski Transfers from Geneva Airport, Grenoble Airport and Lyon Airport. We service many French ski resorts including Val Thorens, Tignes, Val d'Isere, Meribel, La Plagne, Les Arcs, Alpe d'Huez, Les Deux Alpes and many more.
Contact info
United Kingdom
- bensbus.co.uk
Shared Airport Ski Transfers
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
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Thank you for your message
Thank you for your message, I appreciate you taking the time to address the situation.
However, I would like to point out that the reality on board is currently quite uncomfortable. The driver’s door does not close properly, which allows cold air to enter the bus continuously. This causes significant discomfort due to the cold temperature inside, as well as constant wind noise, which is also disturbing from an auditory point of view.
This situation affects passengers’ comfort throughout the journey, and I believe it would be important to address it as soon as possible.
Thank you for your understanding and support.
January 31, 2026
Reply from Ben's Bus Ski Transfers
Hi Calin.
We're very sorry for the discomfort caused and we are currently looking into this.
It is very disappointing however, that instead of writing us an email directly, you chose to contact us by way of a 1-star review, especially after our staff at the airport went out of their way to help you out of a tricky situation and resolved your transport problems for you.
Is Ben's bus an actual bus provider or just a distributor?...
Quite disappointed by the service. I booked the bus from Lyon to Tignes and instead of a designated bus, we were put on an SNCF bus that made tons of stops and then I had to make a connection to another bus along the way. I as a result, the route that was supposed to take 3.5hrs on the Flix Bus took 6.5hrs. It seems that Ben's bus just sells leftover seats of other various bus providers.
January 31, 2026
Unprompted review
easy to use and change details
January 30, 2026
Great customer service
Great customer service. Had to cancel due to unexpected circumstances and received a refund quickly thanks to Ben’s Bus Plus. Clear communication and smooth handling :)
January 30, 2026
Unprompted review
customer service
I made an error in my booking and Matt, on the Geneva team, addressed and corrected it within an hour of me contacting them. Brilliant. Thank you!
January 29, 2026
Bens Buses - Good Job
Booking process is simple and I have used them before, reliable and comfortable
January 30, 2026
Great service I have used them multiple…
Great service I have used them multiple times. Got me a taxi to alpe d’huez after the bus when no one else was going there on our transfer.
January 23, 2026
Nice and safe travel
Nice and safe travel. Management doing the extra mile for us, to ensure we have smooth travel. Thank you
January 24, 2026
Unprompted review
Dependable and great value.
Weve used Ben's twice now and would not hesitate to use again. The communications were excellent and the buses were clean, comfortable and well driven. And it was great value. It's obvious that Ben's is run by an intelligent team who care about their customers.
January 25, 2026
Unprompted review
Have used this company for many years
Have used this company for many years, always happy with service and price.
January 27, 2026
Fantastic service from Ben's Bus
Fantastic service from Ben's Bus, I made an error with my booking and they were so helpful adjusting my booking.
Very friendly and helpful, extremely responsive and all resolved with ease.
January 24, 2026
the menu system showing all the flights…
the menu system showing all the flights and departure and arrival airports together with the linking bus times is genius and super helpful for bookingflights
January 24, 2026
Excellent customer care
Nathalie went above and beyond to help get us to our destination. Thank you so much!
January 24, 2026
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