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Ben's Bus Ski TransfersReviews 

3,452
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 456 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being reliable, efficient, and making transfers easy and stress-free. The booking process is frequently highlighted as straightforward and user-friendly, with many appreciating the clear communication and flexibility for changes. Reviewers also commend the staff for being helpful, friendly, and accommodating, often going above and beyond to assist with issues. The pricing is generally considered reasonable and competitive, making it an affordable option for many travelers. However, some people mentioned issues with bus delays, leading to missed flights or long waits, and a few experienced unhelpful staff or last-minute booking changes.

What people talk about most

Service

Users describe positive interactions with service, highlighting its efficiency, reliability, and... See more

Booking process

Reviewers highlight positive aspects of the booking process, consistently describing it as easy, smooth, and... See more

Staff

Clients share positive opinions on staff, frequently describing them as helpful, efficient, and friendly,... See more

Price

Customers consistently note positive experiences with price, often describing it as reasonable, affordable,... See more

User experience

Customers had positive experiences with user experience, consistently praising the website as easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to book and good to have ‘warnings’ about how lucky I am to be skiing for a few weeks. I appreciate your advice about having the site 'auto-filling' personal details such as emails and phone numb... See more

Company replied

Rated 5 out of 5 stars

On 3rd April 2026 I arrived at Grenoble at 9am after various flight changes beyond my control. Ben's Bus adapted to my airline changes automatically and provided an earlier xfer time. I was the... See more

Company replied

Rated 5 out of 5 stars

Booked a shared transfer for 4 people to return from Flaine to Geneva airport. Great detail in the booking process and in follow on communication for exactly where the pick up would be, and options t... See more

Rated 5 out of 5 stars

We were very impressed with Ben’s Bus on our recent travels to La Plagne. We were able to transfer to an earlier bus on our outbound journey and, at their suggestion, were able to get an earlier tran... See more

Company replied


Company details

  1. Airport Shuttle Service
  2. Bus Company

Written by the company

Low-Cost, Shared Ski Transfers from Geneva Airport, Grenoble Airport and Lyon Airport. We service many French ski resorts including Val Thorens, Tignes, Val d'Isere, Meribel, La Plagne, Les Arcs, Alpe d'Huez, Les Deux Alpes and many more.


Contact info

Shared Airport Ski Transfers

Bus Service from Geneva, Grenoble & Lyon Airports. Prices start at £34

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(3,452)

437 reviews in the last 12 months

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Rated 5 out of 5 stars

Smooth Changes to Booking

As Easyjet has changed the timings of some of our flights I have changed the bus to an earlier one. The change was easy to do and free 😊 it means an earlier arrival at destination and leas time waiting in Geneva, which is a crowded and uncomfortable airport. Thanks Ben’s!

June 29, 2026
Rated 5 out of 5 stars

Excellent service

Very straightforward website to use, and excellent assistance with an issue I probably caused.
Very happy with the service

June 27, 2026
Rated 5 out of 5 stars

I'll always use Ben's bus

I'll always use Ben's bus. They have never let me down and manage a difficult job efficiently and smoothly.

June 26, 2026
Ben's Bus Ski Transfers logo

Reply from Ben's Bus Ski Transfers

Thanks Kate! Your kind words are really appreciated and make our efforts worthwhile.

Rated 5 out of 5 stars

Simple easy

Have used bensbus before and its is well organised and reasonably priced. The website is easy to use. No complaints so far.

June 24, 2026
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Reply from Ben's Bus Ski Transfers

Thanks Neil. Your review is really appreciated

Rated 5 out of 5 stars

Rasy. Efficient. Great value

Easy to use website. Easy booking process. The best prices. As usual (and this will be my 10th season with Ben's Bus).
Yes Geneva airport is chaotic, but the alternatives are many times more expensive.

June 24, 2026
Ben's Bus Ski Transfers logo

Reply from Ben's Bus Ski Transfers

Thank you Jeremy, your words and understanding are really appreciated. See you in the snow!

Rated 5 out of 5 stars

Wonderful Personalised Xfer

On 3rd April 2026 I arrived at Grenoble at 9am after various flight changes beyond my control. Ben's Bus adapted to my airline changes automatically and provided an earlier xfer time.
I was the only passenger going to Tignes so they got me on a Val Thorens Coach for a change at Moutiers. I expected to wait there for a couple of hours to join a Geneva or Lyon Coach but no, they provided a mini Bus straightaway for just me and I arrived 2hrs EARLY!
I have used Ben's Bus for years, their Coaches are modern, comfortable, and powerful, and the French drivers make a superb team. All Staff helpful, efficient, and friendly.
I'm hooked.
Thank you Ben's Bus for making things easy.
Fred.

April 4, 2026
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Reply from Ben's Bus Ski Transfers

Thanks so much for your review Fred, it is really appreciated.

Rated 3 out of 5 stars

A budget service, but that's OK. Poor customer relations are not.

On arrival at Geneva my party reported to the BensBus desk and we were evidently given an incorrect time to return for the transfer. We all heard the same time and were back 5 minutes early but found no one else there. After a bit a rep appeared and hurried us to the bus, where we were literally shouted at: ‘Everyone else was on time!’, as though we were children on a school trip. At least we got our luggage loaded for us because, as we were told, the driver risked being charged extra for overstaying in the airport. I think the bus left near enough on time. En route I asked other passengers what time they had been told to return for boarding, and it was 10 minutes earlier than we were told.

BensBus were somewhat helpful over our return, since one of us had a broken leg in a full splint. In the booked bus, they could offer no more than an aisle seat, as it was full, but we could have taken a much earlier one with three seats free in a row. But the insurance company arranged a taxi, so, as requested by BensBus, I cancelled the bus so that they did not waste time trying to find us (again!).

April 18, 2026
Unprompted review

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