Ben Smith Appliance Specialist Reviews 

658
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that engineers arrive promptly, communicate clearly before visiting, and resolve various appliance issues efficiently. People consistently praise the friendly and professional staff for providing helpful expert advice and consistently maintaining clean workspaces. Though some customers noted that older appliances could not be repaired due to missing parts or experienced repeat issues later, most still appreciate the trustworthy service. Consumers deeply value the reliable appointment scheduling, fair pricing structures, and rapid response times when handling urgent household equipment emergencies. Reviewers regularly emphasize that they would gladly recommend these dependable repair solutions to friends and family members.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting quick repairs and friendly staff who arrive... See more

Staff

Users describe positive interactions with staff, frequently highlighting friendly, knowledgeable, and... See more

Product

Consumers appreciate the fair prices, mint condition appliances, and quick delivery of replacements. However,... See more

Delivery service

People report positive experiences with delivery service, noting that engineers arrive promptly within booked... See more

User experience

Customers consistently note positive experiences with user experience, highlighting mint condition appliances... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nightmare! Why does a fridge breakdown during a heatwave? Anyway found Ben online and rang him. Brilliant service on call out. Came same day. Unfortunately fridge/freezer not repairable. That’s when... See more

Rated 5 out of 5 stars

Arrived promptly. Fixed problem with cooker and gave sensible advice on future of my ancient Range master. Haven't had to call him out for 6 years, whereas previous guy would fix cooker but it broke... See more

Rated 5 out of 5 stars

Friendly, helpful engineer who explained exactly what the problem was and gave good advice. Have used them before and will use again. Reasonable pricing and turn up on time with a text to say they're... See more

Rated 5 out of 5 stars

Oven decided to work properly when the engineer first came. He gave me advice on something else I was having problems with. Had to call back when oven went faulty again, the day before the buyers wer... See more


Company details

  1. Kitchen Supply Store

Written by the company

We are Hastings & Battle's first choice for purchasing New, Used & Reconditioned domestic appliances. We also offer a full home call out service to repair your own appliances on site. We purchase good quality working used appliances. We are gas safe registered to install all our appliances check us out at www.bensmithappliancespecialist.co.uk or https://www.facebook.com/pg/bensmithdomesticappliancespecialist/reviews/?ref=page_internal


Contact info

4.9

Excellent

TrustScore 5 out of 5

658 reviews

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No recent history of asking for reviews

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4.9

All reviews

(658)

78 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Was called back as promised and the engineer turned up on time and texted to let me know he was on his way. Also had the part on board to complete the job. Highly recommended😀

March 4, 2025
Unprompted review
Ben Smith Appliance Specialist logo

Reply from Ben Smith Appliance Specialist

Thank you for your amazing feedback - we really appreciate it and helps us to know we are doing the best we can for our customers.

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Rated 5 out of 5 stars

Satisfied Customer

The technician RHYSS called to repair old washing machine,stated that it was beyond repair. Helped us to choose new machine. This was delivered and installed within two days and old machine was taken away.
Good service by BEN and his team.
I would recommend BEN SMITH APPLIANCES and definitely use them again. Thank you.

February 21, 2025
Unprompted review
Ben Smith Appliance Specialist logo

Reply from Ben Smith Appliance Specialist

We aim to please and to provide the best possible experience for our customers. Thank you for your great feedback.

Rated 5 out of 5 stars

No hassle sale

No hassle sale. Turned up at appointed time and they disconnected and removed appliances. Very professional.

February 27, 2025
Unprompted review
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Reply from Ben Smith Appliance Specialist

Thanks for your great review - happy to help.

Rated 5 out of 5 stars

100% amazing

100% amazing. I needed a favour really, a broken cooker needed removing, i popped in to see if they might help and within an hour it was gone, no charge.

February 21, 2025
Unprompted review
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Reply from Ben Smith Appliance Specialist

We like to do our bit - happy to help you.

Rated 5 out of 5 stars

Had a problem with my fridge / freezer…

Had a problem with my fridge / freezer , after just one call I had an appointment sorted for tomorrow but they managed to come a day earlier .
The engineer very quickly diagnosed the fault .
I would strongly recommend them as very professional to deal with .

February 24, 2025
Unprompted review
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Reply from Ben Smith Appliance Specialist

That's really positive to hear - we try to continously improve and listening to customer feedback is the best way to do that. Glad you were happy with our service.

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Rated 5 out of 5 stars

Very helpful

Very helpful. Found me a fridge to fit the odd size gap in kitchen. Delivered, installed and old fridge removed all within a few days. Very satisfied.

February 11, 2025
Unprompted review
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Reply from Ben Smith Appliance Specialist

We aim to please - glad you were happy.

Rated 5 out of 5 stars

Ben is amazing

Ben is amazing. Great advisor on my white goods. Delivered by a great team. Thank you all.

February 18, 2025
Unprompted review
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Reply from Ben Smith Appliance Specialist

Happy to help - thanks for your feedback!

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Rated 5 out of 5 stars

Totally professional and entirely…

Totally professional and entirely reliable. I felt so confident that I let them into the house alone on their second visit.

They tried everything to fix the old machine but when it couldn’t be saved they delivered and installed a new one the next day at exactly the time I wanted. Very impressive.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Installation of integrated appliances

This is the second time that I have used this company (washing machine and dishwasher - both integrated) and I will continue to do so. Their customer service is excellent and the technician who installs is top notch. They ordered the dishwasher of my choice and took the old one away for no additional cost. Truly excellent!

February 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Repair and replacement

Washing machine seal came off. Ben sorted it the same day. Also been looking for replacement for my very old fridge, but new models don't fit the space in my kitchen. Ben had just the thing in his showroom . Good price . I am very pleased.

February 11, 2025
Unprompted review
Ben Smith Appliance Specialist logo

Reply from Ben Smith Appliance Specialist

We are really pleased you were happy with Ben's service - thank you for taking the time to provide feedback.

Rated 5 out of 5 stars

Supplied and installed a new oven

Supplied and installed a new oven. Sorted out the gas and electrics, all done seamlessly, on time and professionally. Great service!

February 7, 2025
Unprompted review
Ben Smith Appliance Specialist logo

Reply from Ben Smith Appliance Specialist

Glad you were happy with our service - thanks for the feedback.

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Rated 5 out of 5 stars

Reliable and Trustworthy Company

We have used Ben Smith Appliances a few times now and have always found them to be very helpful and accommodating. Their services are fairly priced and work is completed to a high standard.

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service ! Had a replacement cooker to us the next day . Installed and took the very old vintage cooker away . I think you will see the relic reconditioned and in the show room soon ( if the museum doesn’t want it)
Thank you for your help would fully recommend using this business

February 6, 2025
Unprompted review
Ben Smith Appliance Specialist logo

Reply from Ben Smith Appliance Specialist

Happy to be of service - thank you for your feedback.

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