Still waiting on my order that should have been delivered yesterday wed! And again nothing it’s Friday tomorrow and I’ve paid £8.00 for delivery! No confirmation no tracking where is my order plea... See more
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See what reviewers are saying
Used Tapas Restaurant for the first time as a surprise lunch for a friends birthday. Setting was very nice and quiet, staff pleasant and attentive. Service and food quality faultless. Everything was s... See more
Bought a Smashgrill 4 from Bents. Ordered online as they had comfortably the best price. Communication was great, very easy to deal with. The delivery arrived as expected and the driver was excellent.... See more
I visited today with my daughter and grandson the Dinosaur experience was really enjoyable. The eating experience however was very disappointing I found it overwhelming and chaotic! I chose some hot... See more
Company details
Written by the company
Established in 1937, we’ve always remained focused on providing fantastic service in relaxing surroundings. Premium quality, home grown plants and expert garden advice remain at the core of our business, but through our creative and dynamic approach to everything we do, we are now regarded as one of the best and most innovative garden & home retailers in the country.
Contact info
Warrington Road, WA3 5NT, Glazebury, United Kingdom
- 01942 266300
- heretohelp@bents.co.uk
- bents.co.uk
3.6
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I ordered two of same item only one…
I ordered two of same item only one came however I was notified. You shouldn't have taken payment for two. Also one of my items is broken so I will have to return. Very disappointed from a store which is usually A +++
December 26, 2023
Reply from Bents Garden and Home
Thank you for your feedback on your experience of our Online Store.
We are so pleased that you have previously enjoyed visiting but am sorry on this occasion you were so disappointed that we were unable to fulfil your order.
Items do sell out very quickly during our One and Only Sale; we do take payment upon completion of placing an order as we believe we do have the stock, however occasionally there are some discrepancies and as soon as we are aware we process a refund.
I understand our Online colleagues have been in touch as we would like to investigate how one of your items arrived broken, so please email an image to me at m.bent@bents.co.uk so we can investigate.
Once again thank you and we look forward to hearing from you.
Kind regards
M Bent
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Disappointing online order experience
Really disappointed to be one of first to order online in the Xmas sales; to then have half my order cancelled due to stock availability. Then upon receipt of my order - 4 items were broken; and 1 wasn’t received.
I was refunded but don’t have most of my order.
December 25, 2023
Reply from Bents Garden and Home
Your feedback on our Online Store is very much appreciated so thank you for taking the time.
We can only apologise for any disappointment caused with not only being able to process your entire order but also that items were broken; this is not what we expect as we should have been focused on ensuring all your items were securely packaged and your feedback has been shared for future improvement.
I am so sorry and thank you once again for letting us know.
Kind regards
M Bent
Very very disappointed ordered Boxing…
Very very disappointed ordered Boxing Day on line
Got 6 e mails to say order on way and delivered Friday then last email on New Year’s Eve to say refund on it’s way
Not impressed !
December 26, 2023
Reply from Bents Garden and Home
Thank you for your review and please accept our apologies for any disappointment caused.
Our One and Only Sale is very popular with many items being sold out very quickly, however we feel there may have been some errors with our system and for that we can only apologise; we will review our procedures and put measures in place to ensure we improve.
Your feedback is very much appreciate so thank you for taking the time and once again we are so sorry for the disappointment and inconvenience you have been caused.
Kind regards
M Bent
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Wen me delivery arrived the deer was…
Wen me delivery arrived the deer was broken both antlers were broken of and both ears I was very disappointed
December 26, 2023
Reply from Bents Garden and Home
Your feedback is very much appreciated and we are so sorry that your order did not arrive in the perfect condition it should have.
I understand our Online colleagues have been touch asking for further information so we can investigate how this happened, so if you could email us images (m.bent@bents.co.uk) we will look into this.
Thank you for bringing to our attention and we hope you will contact us.
Kind regards
M Bent
Poor delivery service
Poor delivery service - still not received all items
Received an apology and a refund, thank you
December 26, 2023
Reply from Bents Garden and Home
Thank you for taking the time to leave a review.
Please accept our sincere apologies that we could not fulfil your order completely, we completely understand how frustrating and disappointing this must be and we are looking into how we can improve our ordering and stock systems.
I hope you are now in receipt of the rest of your order as I understand from our couriers that they have been left with a neighbour, however if this is not the case, please let us know (m.bent@bents.co.uk) so we can investigate further.
Kind regards
M Bent
NOT HAPPY
Not very happy the ornament I ordered was smashed - it was in the sale so I couldn’t be bothered sending it back - but not what I would expect from Bents
December 28, 2023
Reply from Bents Garden and Home
Thank you for taking the time to leave a review.
We are so disappointed to read that your ornament did not arrive in perfect condition; I understand our Online Store have been in touch and if you would please email me an image (m.bent@bents.co.uk) we will investigate further; we appreciate it was a purchase made in our One and Only Sale, however we would still like to assist.
Thank you for bringing this to our attention and we look forward to hearing from you.
Kind regards
M Bent
My favourite garden centre
Beautiful Christmas decorations, amazing customer service, and fabulous food. Lovely afternoon spent with friends.
December 26, 2023
Reply from Bents Garden and Home
Thank you for letting us know about the lovely afternoon you had with friends recently.
We are so pleased you received a high standard of customer service and we hope to see you again very soon.
Kind regards
M Bent
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Easy to order and quickly delivered
December 26, 2023
Online ordering was so easy
Online ordering was so easy, delivery was excellent & the product is stunning. Love Bents, visiting the centre is an experience from the restaurants to the shops etc. love it!!
December 26, 2023
Reply from Bents Garden and Home
Thank you for taking the time to let us know about the high standard of service you received from our Online Store; it’s also lovely to read you enjoy visiting and dining in our Restaurant.
Hope to see you soon.
Kind regards
M Bent
It’s the shop
December 26, 2023
Out of eleven items ordered and paid…
Out of eleven items ordered and paid for in the sale only two items were delivered. The rest of my order was unavailable and received a refund. Bit of a waste of time going online two days before the in store sale started.
However the two items I did receive was great value for money.
December 26, 2023
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Visited whilst the sale was on
Visited whilst the sale was on. Everything was well organised and clearly priced, a genuine sale 50% off all Xmas decorations, tills well manned.
December 31, 2023
Reply from Bents Garden and Home
Thank you for your feedback.
We are so pleased that you enjoyed your visit to our One and Only Sale and we hope to see you again very soon.
Kind regards
M Bent
Order status changed to refunded
Order status changed to refunded. No explanation as to why. Fortunately I managed to get to Bents (twice) last week (I live an hour away) and bought some Christmas flowers. The store is wonderful.
December 26, 2023
Reply from Bents Garden and Home
Thank you for your feedback.
We are so sorry for any disappointment you were caused, initially by not being able to fulfil your order but by not receiving an explanation.
I have spoken with our Online Colleagues and it appears an email has been sent to you, however these can occasionally be misdirected to junk or spam folders, so it may have been in there.
Please accept our sincere apologies and thank you once again for getting in touch.
Kind regards
M Bent
Absolutely delighted ordered in…
Absolutely delighted ordered in Christmas Day and it was delivered 3 days later
December 26, 2023
Fast delivery
December 26, 2023
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Christmas Eve sale good - but left disappointed
Good to be able to shop in the sale on 24th Dec when I was told my full order would be completed that week. Then to be told after Christmas- on 28th - that item isn’t in stock was infuriating. I then couldn’t shop on the store sale to see if I could get it. Did get an email about it but still very annoyed that stock levels are not synced with delivery information
December 24, 2023
Reply from Bents Garden and Home
Thank you for taking the time to leave a review.
We completely understand your frustration and disappointment that we could not deliver you order; occasionally our stock system is unable to keep up with the orders being placed and for that we can only offer you our sincere apologies and assurances that we will look at how we can improve.
Thank you for bringing this to our attention and once again we are so sorry.
Kind regards
M Bent
Item ordered online is now not…
Item ordered online is now not available and money refunded. Better system required re stock availability.
December 26, 2023
Reply from Bents Garden and Home
Thank you for your feedback which is very much appreciated.
Please accept our apologies for the disappointment caused with your order; our One and Only Sale is extremely popular and unfortunately errors have occurred with orders placed – we are so very sorry and will look into how we can improve.
Kind regards
M Bent
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