Took a while to arrive, for which they offered a small discount. It obviously wasnt in stock despite what the website said. Customer service pretty grumpy. So if you have a deadline, order a long ti... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Annoying returns policy where you need to pay £19.90 to return a rug. I also thought the rug looked much cheaper in real life than it did in the pictures. Disappointed!
The rug arrived quickly and seems good quality. 2 weeks after arrived a letter from DHL asking to pay customs fee. Based on the reviews here, it seems a known problem and I don't understand how a comp... See more
Had really good experience, ordered rug that came exactly as shown on the picture, nice and soft, ordered on Tuesday and received on Friday with free DHL delivery. I don’t know where all these bad rev... See more
Company details
Information provided by various external sources
Reasonable rugs of high quality online at benuta: Choose from a large range of rugs | Renowned brands | Top service | Great prices | Free Mainland UK delivery | Fast shipping
Contact info
Hohe Straße 87, 53119, Bonn, Germany
- support@benuta.com
- benuta.co.uk
3.0
Average
5K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
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Love the rugs
Love the rugs, good quality great price.
Delivery date changed at the last minute and was difficult to track, but wasn’t too slow
January 22, 2024
Ordered 5th feb, no delivery despatch or response to comms.
Ordered 5th feb, with 6-8 days delivery. No despatch as yet and no response to 2 communications. I had no idea the rug was being sent from Germany, .uk website is not transparent about this. This rating could change depending on what happens in next week.
February 15, 2024
Unprompted review
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Arrived folded in a box
Arrived folded in a box, not rolled as I assumed it would so full of creases. Hoping they will eventually drop out as really like the rug itself.
January 20, 2024
Good communication and delivery of…
Good communication and delivery of samples did take some time but packed nicely. The samples were good quality so I assume the carpet rugs will be of good quality. However, I am still making up my mind on ordering due to price
January 24, 2024
Unprompted review
Excellent product and service
January 19, 2024
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I never received my rug and it had the…
I never received my rug and it had the wrong house number in it and was returned to company. How this can happen when it came directly from PayPal is very strange. I have never had issues before with my address using PayPal so I would assume there has been human intervention in the inputting of the house number somewhere along the order chain.
January 21, 2024
I’m based in the uk and the returns…
I’m based in the uk and the returns process is poor. The expectation is that you take the rug to a post office! This is a large item! Really poor
January 24, 2024
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Beautiful fluffy cushion covers!
Good website, clear realistic pictures and descriptions. My cushion covers arrived beautifully packaged and are so fluffy and soft, can’t wait to finish decorating my living room and getting them on my sofas!
January 25, 2024
Best customer service team I have ever…
Best customer service team I have ever encountered.
January 25, 2024
Great value for money and great service
January 25, 2024
Gorgeous and great quality rugs!
Gorgeous and great quality rugs! Very decent price and you can get a bargain with the ones on sale. Easy to order online and very fast delivery! Was kept updated with the tracking of our delivery too. Was delivered in a secure packaging.
I would 100% recommend this company and now know where I will be buying all my rugs from!
December 27, 2023
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Good quality rug at great prices.
January 14, 2024
Lovely shopping experience, lovely rug
Lovely shopping experience, their website is a delight to use and it was easy to order my rug and also track its delivery. The rug is of exceptional quality, it looks amazing in my hallway!
January 14, 2024
Quick delivery and a gorgeous rug
Quick delivery and a gorgeous rug. Really pleased. Would definitely purchase another one. Thank you
January 24, 2024
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