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Berg-freunde.ch Reviews 2,462

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TrustScore 4.5 out of 5

4.7

Sports
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See what reviewers are saying

Rated 5 out of 5 stars

The product looked better than the picture. It was my son’s birthday present and he was impressed by the quality. Berg-Freunde contacted us repeatedly with an update on the status, very personally. Th... See more

Rated 5 out of 5 stars

I’ve had several experiences with you and over again you’re fantastic…!!! Everything works just perfect, the order, your assistance, your mailing, your timing. Absolutely great 👍🏻 Thanks and gr... See more

Rated 5 out of 5 stars

The shoes of my son are great and planned delivery time equalled actual delivery time - product arrived well packed /shipped and in perfect condition! My son is over the moon with his new shoes - he d... See more

Rated 5 out of 5 stars

Great goods for good prices, fast delivery and good customer service! I appreciate the product description for each product.

Company details

  1. Sports

Written by the company

Outdoor Bekleidung & Ausrüstung ➽ Versandkostenfrei ab 100 CHF - Jetzt online kaufen! ✓ Riesige Marken-Auswahl ✓ Versand in 24h ✓ Kompetenter Service

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Replied to 38% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Really great service

Really great service, items I have bought are dispatched very fast, always really well packed and perfect! Customer service is always prompt to answer and it has been a pleasant experience every time.

December 31, 2025
Unprompted review
Rated 1 out of 5 stars

Further to my reviews below we are…

Further to my reviews below we are almost a week gone again and no refund. Onlyba generic annoying email. Thus message is for AIISA OR JENNY ON 42321310

December 28, 2025
Unprompted review
Berg-freunde.ch logo

Reply from Berg-freunde.ch

Hello and thank you for taking the time to leave a review!

We are very sorry that you were not satisfied with our service this time. Due to increased volume before Christmas, we unfortunately had a backlog in our returns department.

We apologise that you had to wait longer than expected for your refund for the returned items!

We are constantly working to improve our service and hope to welcome you back soon.

Best regards, Bergfreunde

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Rated 5 out of 5 stars

I’ve had several experiences with you…

I’ve had several experiences with you and over again you’re fantastic…!!!
Everything works just perfect, the order, your assistance, your mailing, your timing.
Absolutely great 👍🏻
Thanks and greetings from Lugano 🇨🇭
Daniela

November 10, 2025
Unprompted review
Rated 1 out of 5 stars

Two failed orders and no accountability

I gave Bergfreunde a second chance after a previous order was cancelled due to their internal webshop error and I only received a 10% voucher. My latest order (tracking CH516361221DE) reached Croatia but was returned to sender with ‘unknown recipient’ even though Bergfreunde confirmed in writing that my address on the label and in their system is correct and identical. Croatian Post stated that only the sender can initiate the official inquiry, yet Bergfreunde refused to take responsibility, declined further compensation, and won’t reship until the parcel physically returns. After repeated delays and poor communication, this is no longer acceptable. I will avoid future purchases unless customer care and logistics improve significantly.

October 31, 2025
Unprompted review
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