Bergfreunde Reviews 38

TrustScore 2.5 out of 5

2.3

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2.3

Poor

TrustScore 2.5 out of 5

38 reviews

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Rated 1 out of 5 stars

Return policy is very poor

Return policy is poor. They're difficult to reach by phone. The promise to send a return label wasn't kept. The webshop is for purchasing, but not for returns. The package has to be returned to Germany instead of their address in the Netherlands. Advice: don't buy here !!

January 29, 2026
Unprompted review
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Rated 1 out of 5 stars

Super slow delivery and old-fashioned return process

This is the end of me using Bergfreunde. The delivery has been slow for a couple of years, but rhis last time I was actually informed that delivery to Denmark would take 2-3 days and that my package would be handed over to local courier within 1-2 days. The reality is that 4 working days later the package has not yet left Germany and will most likely take 7-10 days to be delivered from Germany to Denmark.

Considering what other solutions are available in the market today Bergfreunde are no longer competitive.

May 27, 2024
Unprompted review
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