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Return policy is poor. They're difficult to reach by phone. The promise to send a return label wasn't kept. The webshop is for purchasing, but not for returns. The package has to be returned to Germany instead of their address in the Netherlands. Advice: don't buy here !!
Very Quick delivery.
Quick and easy return policy.
Quick refund.
No complains
This is the end of me using Bergfreunde. The delivery has been slow for a couple of years, but rhis last time I was actually informed that delivery to Denmark would take 2-3 days and that my package would be handed over to local courier within 1-2 days. The reality is that 4 working days later the package has not yet left Germany and will most likely take 7-10 days to be delivered from Germany to Denmark.
Considering what other solutions are available in the market today Bergfreunde are no longer competitive.
Horrible return process. The return label is nowhere to find. The pages explaining returns are linked in circle.
Fast shipping and beautiful products. Would recommend to shop here.
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