Bergfreunde.eu Reviews 

Amazing products, assistance and prices. Unfortunately returning could be less expensive.

Fast Shipping. Good Prices

Easy to use internet site. Great variety of products. There is always a bargain to be found among the various items.

Always reliable, great choice, good prices

Always an excellent buying experience in Bergfreunde ! Great customer service !Recommend !

Great product and delivery with care. Thank you.

I regularly buy at Bergfreunde and am always satisfied

The company is doing its best regarding some modesty in pricing , accuracy in response , delivering notifications and guarantees.
The supply chain seems in a mess some times perhaps for tarif reasons low consumption seasons,or invisible competition cartel tendencies that threaten to turn hobbies to luxurious extravagant trends using common low cost Chinese? workforce as a unique invention that boosts Branding mystification to the stars.
As long as Protestant production ethos keeps its ground there is a chance for EU companies to withstand the turmoils, its good stuff and the margins of accessibility in decency.
Clearance in summer should be more generous the contrast of black products vs white space lower, and some elitists companies (sic) should land their colonial aspirations to a lower ground.
Stagnation is the main EU tendency in our era so company strategies should listen more carefully...

They’re very trustworthy and they respond in emails without a lot of delay and with respect. They have a big range of products that some are more expensive than expected but they also make quite good discounts on many items year round. I’ve bought most of my hiking gear from them.

Good quality products. Reasonable prices. excellent service

I am extremely disappointed with this store and its customer service. The level of professionalism is shockingly low. Every time I contact support, all I get is the same repeated generic sentence: “the process takes time.”

According to EU law — Consumer Rights Directive 2011/83/EU — when a consumer withdraws from an online purchase and returns the product, the seller is legally required to refund the payment within 14 calendar days after receiving the withdrawal notification or evidence of return shipping. There is no legal justification for endless delays or vague excuses.

I followed every rule: I returned the product, provided proof of postage, and waited. I still have not received my €160 refund. Instead of transparency or initiative, I get minimal communication and the same scripted responses.

Honestly, I get more intelligent, useful interaction from a chatbot than from the so-called support team here. The lack of competence, accountability, and respect for customers is truly frightening.

I am wasting time, energy, and patience trying to recover money that should have been returned under EU law.

After this experience, I will never spend a single euro with this company again.
Order - 42548699

Easy to navigate, good search filters.

The entire process was easy and secure. The package arrived in Estonia quickly. I definitely recommend it!

I returned an item. Followed the exact returns policy. Item was obviously never used. Returned in the same package as it came. Bergfreunde saying they haven't received it. Sent it over 3 months ago. They've stopped returning my emails. Leaves me over €150 out of pocket. Might be a decent company to order from as long as you dont have to return anything. Won't be buying from them again.

My order did not arrive. Customer service is terrible. The store has decent products at decent prices, but if you need to reach out to them for any matter, then is hell.

Ordered Endura MTB trousers. They showed up looking very different than the pic on Bergfreunde's site (one had a black waistband and the other not, different green colour, one had a print the other did not). Wrote email to Bergfreunde, their only answer was asking me to take pics and send them despite having included links that showed the issue in email. After having taken and sent pics Bergfreunde said "if you don't like the the trousers you are welcome to send them back. I don't see any other solutions." In other words the usual 'we made a mistake, here's all the work you have to do to fix it' approach that shops that suck at customer service have. Offer a discount, don't make me take pics and ship stuff 'cause you made a mistake. And make sure the pic on your site is the product you ship (Bergfreunde blamed Endura for the pic on Bergfreunde's site).