Very nice site, good prices and quality. 4 stars because cooperation with DHL, who is their prefered vendor for delivery, was a bit cumbersome.
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Review summary
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I have placed over 20 orders at Bergfreunde.eu. The last one was for a pair of Scarpa hiking shoes. Unfortunately they were too big and I had to return them. Very simple process with the practical onl... See more
Bergfreunde stocks a range of items that we need for outdoor activities. They answer questions about these so that we know we are buying what we need. The staff are courteous, knowledgeable, and speak... See more
Everything flawless. I've ordered scarpa shoes and black/desired color wasn't on the stock. Because I am impatient, I ordered other color and actually they were so fast to stock the black version, I h... See more
Company details
Written by the company
Bergfreunde is your trusted destination for outdoor adventures. Whether you're hiking, climbing, cycling, running, or enjoying winter sports, you'll find a carefully curated selection of top-quality gear and apparel from the world's leading outdoor brands. Explore our range of outdoor clothing, footwear, climbing equipment, camping essentials, and much more, everything you need for your next adventure.
Contact info
Bahnhofstraße 26, 72138, Kirchentellinsfurt, Germany
- +49 7121 70120
- service@bergfreunde.eu
- bergfreunde.eu
4.5
Excellent
993 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically takes over 1 month to reply
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good selection
good selection, fast delivery. Delivery costs are too high for smaller orders.
December 1, 2025
Unprompted review
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My parcel arrived incomplete and they…
My parcel arrived incomplete and they didn't notify me
December 1, 2025
Unprompted review
Reply from Bergfreunde.eu
Thank you for your review!
We are sorry that your parcel has gone missing. We find this just as frustrating as you do!
Please contact us at https://www.bergfreunde.eu/contact/ so that we can find a solution for you.
Kind regards
bergfreunde.eu
Great services
Great services and products especially from my favourite brands and in good prices. The shipping and the package is excellent. It could be an extra discount offer for the activated members.
December 21, 2025
Unprompted review
Perfectly Package, never fail to deliver
Delivered when it stated, and always packaged so well
December 11, 2025
Unprompted review
Love Bergfreunde
Love Bergfreunde. Many orders over the last years and nothing but good experiences
December 20, 2025
Unprompted review
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Excellent shopping site
In my opinion, Bergfreunde.de is an excellent shopping site. They offer a good variety of items to choose from, and there’s always something on sale if you’re hunting for a deal. Their service is also great—shipments are prompt, and their support system is responsive.
I did have a minor hiccup once with an item missing from my box at delivery, but they resolved it quickly and refunded me in no time. Overall, I’d definitely recommend this shop to others!
November 21, 2025
Unprompted review
Good job everytime I ordered
The products I ordered fit the description from the site. Like the promotions from time to time that allow me to discover, follow and buy some products when the price is good for my budget. Good delivery process and time.
December 10, 2025
Unprompted review
Highly recommended shop
I have placed over 20 orders at Bergfreunde.eu. The last one was for a pair of Scarpa hiking shoes. Unfortunately they were too big and I had to return them. Very simple process with the practical online return form. Immediate refund of the full amount. Helpful staff.Great service.Highly recommended shop.
December 19, 2025
Unprompted review
Acquire item
Acquire item, fast delivery, information all excellent
December 20, 2025
Unprompted review
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Perfect service every time.
December 11, 2025
Unprompted review
Everything flawless
Everything flawless. I've ordered scarpa shoes and black/desired color wasn't on the stock. Because I am impatient, I ordered other color and actually they were so fast to stock the black version, I had to call customer service. There is a very nice lady supporting my request to change it (Laura thank you very much). She wasn't able to change my order, but made everything to make it easy for me to send them back and promptly get my refund. I mean overall great experience - I could get a best price for high quality product, very good shipping time and even refund policy is just flawless.
December 15, 2025
Unprompted review
The best quality with the prices ever!!
The best quality with the prices ever!!
Also very fast shipping
November 28, 2025
Unprompted review
Amazing products
Amazing products, assistance and prices. Unfortunately returning could be less expensive.
December 17, 2025
Unprompted review
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I did not receive my order.
December 15, 2025
Unprompted review
Reply from Bergfreunde.eu
Hello and thank you for your review!
We are sorry that you are not satisfied with our service and did not receive your order on time. Due to the high volume of orders that our shipping service providers had to handle, there were delays in shipping.
We apologize for the inconvenience and thank you for your understanding.
Kind regards, Bergfreunde.eu
Easy to use internet site
Easy to use internet site. Great variety of products. There is always a bargain to be found among the various items.
December 9, 2025
Unprompted review
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Bergfreunde is great !
Always an excellent buying experience in Bergfreunde ! Great customer service !Recommend !
November 24, 2025
Unprompted review
Great product and delivery with care
Great product and delivery with care. Thank you.
December 3, 2025
Unprompted review
I regularly buy at Bergfreunde and am…
I regularly buy at Bergfreunde and am always satisfied
December 13, 2025
Unprompted review
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