Very nice site, good prices and quality. 4 stars because cooperation with DHL, who is their prefered vendor for delivery, was a bit cumbersome.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have placed over 20 orders at Bergfreunde.eu. The last one was for a pair of Scarpa hiking shoes. Unfortunately they were too big and I had to return them. Very simple process with the practical onl... See more
Bergfreunde stocks a range of items that we need for outdoor activities. They answer questions about these so that we know we are buying what we need. The staff are courteous, knowledgeable, and speak... See more
Everything flawless. I've ordered scarpa shoes and black/desired color wasn't on the stock. Because I am impatient, I ordered other color and actually they were so fast to stock the black version, I h... See more
Company details
Written by the company
Bergfreunde is your trusted destination for outdoor adventures. Whether you're hiking, climbing, cycling, running, or enjoying winter sports, you'll find a carefully curated selection of top-quality gear and apparel from the world's leading outdoor brands. Explore our range of outdoor clothing, footwear, climbing equipment, camping essentials, and much more, everything you need for your next adventure.
Contact info
Bahnhofstraße 26, 72138, Kirchentellinsfurt, Germany
- +49 7121 70120
- service@bergfreunde.eu
- bergfreunde.eu
4.5
Excellent
994 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super quick delivery to Bulgaria
February 20, 2026
Unprompted review
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Reliable
Reliable, you get what you order, for previous orders - smooth returns, last order really fast as for interntational shipping, I do recommend
January 30, 2026
Unprompted review
Good product
Good product. My cycling shoes really stay dry thanks to it.
February 5, 2026
Unprompted review
Very quick delivery
Very quick delivery, high level service, convenient site
February 19, 2026
Unprompted review
A 5 star service
Excellent service. I was never disappointed when buying from Bergfreunde. We do not get many website shipments to Malta, especially for free.
Additionally, they stock a variety of items for different sports disciplines.
January 28, 2026
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Product delivery on time and in very…
Product delivery on time and in very good packaging. This is the second time I have ordered from this store and I am very pleased.
January 21, 2026
Unprompted review
reliable service
excellent selection, transparent website, reasonable prices, reliable service from order to delivery, as well as handling complaints or returns.
January 26, 2026
Unprompted review
All perfect
The brands the shop works with (the brands itself and the quality of the brand's products), the amount of items per category, the shop software - all works like a charm, no delays, all understandable, all perfect. And yes - the prices are ok. No need to double check prices in other shops. Not much difference
February 10, 2026
Unprompted review
A professional team
The Bergfreunde team is a professional one that knows how to communicate in real time. The services are prompt, fast, which gives you a feeling of trust.
February 2, 2026
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Brilliant service and quality of…
Brilliant service and quality of produce every time. I've never been disappointed, never had to make a return! Thanks for all you do.
February 14, 2026
Unprompted review
Dreadful Service - I want my Money Back
Judging by the other reviews I must just be unlucky I guess. I am still waiting for my order from 2 weeks ago and they will not respond to my queries. Dreadful customer service. I can't cancel, want my money back and they won't respond!
February 13, 2026
Unprompted review
Reply from Bergfreunde.eu
Hello Thorfinn, thank you for your feedback.
We are sorry that you did not receive a response to your emails. Unfortunately, there was a technical issue that prevented our colleague's reply from being sent correctly.
We are grateful that you reached out to us again and we were able to resolve the issue. Your refund has been processed and we sincerely apologize for the inconvenience this caused.
Kind regards, Bergfreunde.eu
Blundstone boots
Very good communication, fast shipping, good quality and price. Recommended.
January 23, 2026
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Great people to deal with
Great people to deal with. Effective, efficient and safe!
February 1, 2026
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Top notch…
The service was excellent and the product top notch at a great price, couldn't be happier
January 30, 2026
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Very fast delivery
Very fast delivery. The product is just like in the pictures.
Thabk you
January 29, 2026
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Perfect service
December 5, 2025
Unprompted review
Great store and website
Great store and website, with a great selection of high quality products. Also some good sales and discounts deals. Dispatch and logistics top.
February 7, 2026
Unprompted review
I liked that they sent the order…
I liked that they sent the order quickly , I did not like their generic answear when I had a problem receiving it.
January 16, 2026
Unprompted review
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