Berkeley Heating Services Ltd Reviews 105

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We have a Heat Pump which we were finding difficult to have serviced (even the Company who installed it were not interested). Found Berkeley Heating who have been doing a wonderful job of servicing th... See more

Company replied

Rated 5 out of 5 stars

Dave and his team (James and Dan) were brilliant. Our old boiler was condemned just before Christmas so no heating or hot water. They fitted us in to fix our immersion heater so we at least had hot wa... See more

Company replied

Rated 5 out of 5 stars

This business has been our preferred heating services provide for some time We have used Berkeley Heating twice in the last 6 months. In the winter we had a leaking radiator causing water to drip thro... See more

Company replied

Rated 5 out of 5 stars

In the spring of 2011Berkeley heating updated my then existing gas central heating. An up to date combination gas boiler was fitted plus a new fire surround and an efficient gas fire. The various sta... See more

Company replied

Company details

  1. Heating Contractor
  2. Plumber

Written by the company

Berkeley Heating Services Ltd is your local, heating and plumbing company who can take care of all your central heating, gas and plumbing needs. Forward thinking with traditional values Berkeley Heating Services Ltd offer greener renewable energy solutions too. Finance options available. Our office hours are 8am - 5pm however we offer 24 hour emergency call out (displayed as our access hours). From boiler repairs to bathroom makeovers our experienced engineers at Berkeley Heating Services Ltd have got you covered. With over 30 years' experience in the domestic and commercial plumbing and heating industry, we are well-placed to handle any task, large or small. You can depend on Berkeley Heating Services Ltd to look after your home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Problem solved - Stress relieved.

I called to report a problem out of office hours and left a message. A very sympathetic member of staff called back with a simple solution, which had the problem rectified in no time.

March 15, 2022
Berkeley Heating Services Ltd logo

Reply from Berkeley Heating Services Ltd

Thank you for taking the trouble to write this review. I was just so happy to be able to get your hot water up and running again.

Rated 5 out of 5 stars

Great communication

Great communication, excellent service as always and nice people to do business with!

March 14, 2022
Berkeley Heating Services Ltd logo

Reply from Berkeley Heating Services Ltd

Thank you so very much for such a positive review!

Rated 4 out of 5 stars

Solved the problem on the visit but it…

Solved the problem on the visit but it has sadly returned. No fault and may require a new part.

March 14, 2022
Berkeley Heating Services Ltd logo

Reply from Berkeley Heating Services Ltd

I was sorry to learn that the problem had returned. As explained at your recent boiler service a new plate heat exchanger is required. We will prepare and forward on a quote as promised and await your approval.

Advertisement
Rated 5 out of 5 stars

Pleased with the service

Pleased with the service. Did job as requested when asked. Will use again.

February 18, 2022
Berkeley Heating Services Ltd logo

Reply from Berkeley Heating Services Ltd

Thank you for leaving a review. As customer satisfaction is very important to us we are very happy to hear that you were pleased with the service we provided.

Rated 5 out of 5 stars

What an efficient Service

What an efficient Service - James called and expertly fixed a long term hidden leak - my system is now running perfectly. Thank you James.

February 18, 2022
Berkeley Heating Services Ltd logo

Reply from Berkeley Heating Services Ltd

Thank you for taking the time to leave this review. We are so glad that your ongoing problem has now been resolved. I shall pass your thanks onto James.

Rated 5 out of 5 stars

Great service.

Great service.
After trying to get quotes from a few companies for a new boiler and being disappointed by a lack of professionalism & customer service I was very pleased to find a company with very good standards.
The work was carried out on time and their follow up has been excellent.

February 14, 2022
Berkeley Heating Services Ltd logo

Reply from Berkeley Heating Services Ltd

Thank you so much for leaving this review. We are really glad that you are so happy with our workmanship and customer care.

Advertisement
Rated 5 out of 5 stars

Highly Recommended

Highly Recommended, Happy Customer

February 14, 2022
Berkeley Heating Services Ltd logo

Reply from Berkeley Heating Services Ltd

Thank you for taking the time to leave a review. Customer feedback is really important to us and we are glad that you happy with the services we provided.

Rated 5 out of 5 stars

Had an initial review of our boiler…

Had an initial review of our boiler to ensure they could insure it. Really efficient, polite and honest. They really do care about their customers and not just making some easy money.

February 6, 2022
Berkeley Heating Services Ltd logo

Reply from Berkeley Heating Services Ltd

Thank you so much for such a positive review. We really do care about customer satisfaction and so it means a lot to us that you were so happy with the service we provided. I shall pass your review onto Lewis who carried out the work.

Rated 4 out of 5 stars

Good finish at a competitive price.

Can't fault the final install or the work the guys put in. There were issues at the start that probably could have been avoided which meant the project over run however I always felt the team were committed to doing a good job. Overall I would certainly use them again and would have no problem in recommending them.

January 21, 2022
Berkeley Heating Services Ltd logo

Reply from Berkeley Heating Services Ltd

Thank you for taking the time to leave a review on your air source heat pump installation. Regrettably we did encounter supply issues which affected the length of time it took to complete this job. We are very proud of our engineers who work incredibly hard to achieve complete customer satisfaction. I will pass on your comments which I am sure they will appreciate.

Advertisement
Rated 5 out of 5 stars

Very efficient

Very efficient. Came round and identified the problem ordered and fitted the part very quickly.
A very professional service

January 19, 2022
Berkeley Heating Services Ltd logo

Reply from Berkeley Heating Services Ltd

Thank you for taking the time to leave us a review. We are pleased you were so happy with the service we provided.

Rated 5 out of 5 stars

Very good quick and clean job and very…

Very good quick and clean job and very pleasantly professional

January 14, 2022
Berkeley Heating Services Ltd logo

Reply from Berkeley Heating Services Ltd

Thank you for this lovely review. Positive feedback from our customers is very important to us and we are happy you were so pleased with the service we provided.

Rated 5 out of 5 stars

Central Heating Installation and maintenance.

In the spring of 2011Berkeley heating updated my then existing gas central heating. An up to date combination gas boiler was fitted plus a new fire surround and an efficient gas fire. The various staff at that time who worked on the installation always left the house clean and tidy each day. Over the years with boiler and fire servicing I have always been happy with the staff who attended. I would recommend this Company to install and maintain your equipment. Jean Howard.

December 29, 2021
Berkeley Heating Services Ltd logo

Reply from Berkeley Heating Services Ltd

Thank you so much for taking the time to write this review. It has been a pleasure to look after your heating for so many years and really appreciate your glowing comments.

Advertisement
Rated 5 out of 5 stars

Good service from Berkeley Heating…

My new boiler was installed in two days. The engineer, Matt, was helpful and professional throughout, leaving me with everything fully functioning and explaining exactly how to use the thermostatic control. He also left the house tidy and clean, taking all rubbish away. I am extremely pleased with my new boiler.

December 11, 2021
Berkeley Heating Services Ltd logo

Reply from Berkeley Heating Services Ltd

Thank you so much for taking the time to write a review. Customer satisfaction is very important to us both with our workmanship as well as our tidiness. We are very pleased that you are happy with our installation.

Rated 5 out of 5 stars

Berkeley Heating Excellent Service

Berkeley Heating has been servicing my mum's boiler for several years. Recently we decided to replace the boiler. From start to finish the whole process was excellent. A big shout out to James who really cared and looked after my mum while he was carrying out the job. Thanks, team, keep up the good work.

December 10, 2021
Unprompted review
Berkeley Heating Services Ltd logo

Reply from Berkeley Heating Services Ltd

Thank you for such a lovely review. We are so pleased your mum felt cared for whilst the work was being carried out. Having workmen in our homes can feel daunting and we pride ourselves on making sure our customers feel comfortable and respected whilst we carry out our work.

Rated 5 out of 5 stars

Fabulous company!

Fabulous company!

Took over from Engenera when they failed me (see my review for Engenera) and took me through from dealing with Engenera to completion of the project. Though I sometimes had to wait for installers I understood this was because I was late into the game and they had other customers to support. Cannot recommend them highly enough!

October 15, 2021
Unprompted review
Berkeley Heating Services Ltd logo

Reply from Berkeley Heating Services Ltd

Thank you so much for taking the time to leave a review. We are glad you were happy with the service we provided.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look