Berlinnova, did not answer any of my emails, so I had to message there help center on there website ( The little blue icon that pops up) But the live chat bots on there helped out a lot. Order your dr... See more
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See what reviewers are saying
Despite all these reviews, this company gave me a wonderful prom experience. My mom ordered my dress late and we also paid for express shipping. Like everyone else in these reviews, I was scared and t... See more
Company replied
Would give a 0 if possible. 130$ dress arrived cheaply made looking nothing like the picture. Nothing but a scam. Offer returns on website but just try to negotiate ridiculous terms like ten percen... See more
Company replied
We definitely took a risk after reading reviews. We ordered WAY ahead of time and shipping was actually very fast as we purchased in stock item. The problem was the dress they sent "Resembles" the dre... See more
Company replied
2.2
Poor
323 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The customer service was very good by…
The customer service was very good by tiki. They answered all my questions.
September 10, 2026
Reply from Berlinnova
Dear Chloe davis,
Thank you so much for your lovely review! 💖 We're so happy to hear that Tiki provided you with very good customer service and was able to answer all your questions. ✨
That's exactly the kind of attentive and helpful support we always aim to provide! Your kind words have been shared with Tiki personally – they will be overjoyed to know that their efforts made such a positive impression on you! 🥰
We truly appreciate your trust in Berlinnova, and we look forward to serving you again in the future!
If there's anything else we can help you with, please don't hesitate to reach out – we're always here for you! 💌
Warm regards,
Berlinnova Customer Care Team 🌷
I ordered a prom gown for my…
I ordered a prom gown for my granddaughter. It arrived a week after so I had to purchase another dress at the last minute. I reached out by chat for the return address but never received. I followed up with two emails with no response. Today I tried chatting again with two different individuals who will not provide an address & say it is too late. This company is ripoff.
April 20, 2026
Unprompted review
Reply from Berlinnova
Dear KC,
We sincerely apologize for any inconvenience this may cause.
Please rest assured that we will actively handle after-sales service; you can contact us at our main email address: service@berlinnova.com. Thank you for giving us the opportunity to serve you personally.
Best regards,
Berlinnova Customer Care Team
I ordered my dress a month ago and I…
I ordered my dress a month ago and I was freaking out because I wasn’t sure if it was going to come on time for my prom this saturday. I kept texting customer service which they were really nice but told me it wouldn’t come on time and i was so sad because I was so in love with the dress I got and then all of a sudden it comes in the mail and i’m so happy and the dress is so beautiful and the quality is amazing. like truly im so grateful for you guys thank you so much im so in love with the dress.
May 13, 2026
Unprompted review
Reply from Berlinnova
Dear Janey Arevalos Garcia，
Oh wow — what a rollercoaster of emotions! 🎢💕 We're so glad you stuck with us through the worry and uncertainty, and even happier that your dress arrived just in time for your big Saturday night! 🌟✨ Knowing that you love the dress and that the quality and beauty made you smile makes our hearts so full. 😊💖 Thank you for trusting us and for sharing this beautiful update — you just made our whole week! 🥳
Best regards,
Berlinnova Customer Care Team
Reply from Berlinnova
Dear Sarrhy Charles，
Thank you so much for your lovely feedback! 🌟 We're so happy to hear that Marin provided you with great customer service and was so helpful with your order — that's exactly the kind of support we aim to offer every customer! 💕🙌 Your kind words truly mean a lot to us. Please feel free to reach out anytime you need a helping hand! 😊✨
Best regards,
Berlinnova Customer Care Team
I'll be honest
I'll be honest, we were disappointed by the fact that the prom dress we ordered wouldn't be shipped in time. It was a beautiful dress!
But, once it was discovered that we wouldn't get it, customer service was excellent in cancelling our order and refunding my money.
March 4, 2026
Reply from Berlinnova
Dear Amy A,
Thank you so much for your honest and thoughtful review! 🌸 While we're genuinely sorry to hear that the prom dress couldn't arrive in time for your special occasion, we're truly touched that you still took a moment to appreciate its beauty and share your experience with us 💖. It means the world to know that our customer service team was able to assist you promptly and with care when it mattered most. Your understanding and kindness mean so much to us, and we hope your prom night was absolutely magical, even without the dress! ✨ Should you ever decide to give us another chance in the future, we would be honored to help you find something just as special—and make sure it arrives with time to spare. Thank you again for your lovely words and for being so gracious 🤗
Best regards,
Berlinnova Customer Care Team
The best experience with this company!
I had an associate named Tiki who made my experience go so smoothly! She was very quick to respond to my emails as well as keep me up to date on all the events of my dress order. Tiki was top notch and I really appreciate her. Our dress was beautiful. This is my second time to order from this company!
February 11, 2026
Reply from Berlinnova
Dear Alana S Mobley,
thank you so much for your wonderful review and for choosing to order from us a second time! We’re thrilled to hear that Tiki provided you with such prompt, attentive service and made your order process smooth and stress‑free, and we’re so happy you love your beautiful dress. We’ll be sure to share your kind words with her, and we can’t wait to welcome you back again soon!
Best Regards,
Berlinnova Customer Care Team
Return service
Amazing customer service, replied quickly with a good response and was able to cancel my order!
February 10, 2026
Reply from Berlinnova
Dear Customer,
thank you so much for your kind feedback! We’re delighted our customer service team provided you with fast and effective support and successfully helped you cancel your order smoothly. It’s always our goal to make your shopping experience easy and worry‑free, and we hope to have the chance to serve you again in the future!
Best Regards,
Berlinnova Customer Care Team
My tracking number
Something I disliked is that they didn't give us to tracking information about the package I ordered a grey blue xv dress and a sliver blue dress and they still haven’t came in yet it’s very disappointing
November 26, 2025
Unprompted review
Reply from Berlinnova
Dear Wendy Tovar,
we apologize for this inconvenience and empathize with your frustraion.
First and foremost, I'm truly sorry for causing you a bad shopping experience. Generally, when an order is dispatched, we will send the relevant logistics information to the customer. If you haven't received the logistics information, we can register and make a query.
We would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Kind regards,
Berlinnova Customer Care Team
A sweet lady named Joyce was able to…
A sweet lady named Joyce was able to help me with an ordering issue when my size was out of stock! Very happy!
December 5, 2025
Reply from Berlinnova
Dear AlexisFlick,
Thank you for taking the time to write your review. We at Berlinnova really appreciate this.
Best Regards,
Berlinnova Customer Service Center Team
Easy to order
Easy to order, prices are fair, quality is great, just be sure to order with enough time for it to come from overseas!
November 26, 2025
Unprompted review
Reply from Berlinnova
Dear Hollywpb,
Thank you for taking the time to write your review. We at Berlinnova really appreciate this.
Best Regards,
Berlinnova Customer Service Center Team
It was easy to ordered
It was easy to ordered, now I can’t wait to see the beautiful dress for my niece quinceañera
November 16, 2025
Unprompted review
Reply from Berlinnova
Hello Glenda Santos,
Thank you for your review! Berlinnova will keep make improvement with our products. Hope you enjoy the shopping.
Best Regards,
Berlinnova Customer Care Team
SCAM
I ordered a dress and it was almost $200 and it looked absolutely NOTHING like the picture. It felt like it was made from shein and the sequin was falling off. I had to pay $20 to even return it, and they said they're only going to return $120 out of the money I spent on this dress. It's been a month and my money never got refunded. They scammed me so bad, and Joyce has the audacity to ask for a name shout out but the whole company has been useless and scams people of their money. I won't stop letting people know how Berlinnova is such a scam until I get my money back.
October 10, 2025
Unprompted review
Reply from Berlinnova
Hi Angie p,
We regret any inconvenience or frustration that your experience has caused you.
Firstly, I'm very sorry for the poor shopping experience you've had. Regarding the refund issue, we will proceed with the refund process after receiving the goods. The refund is expected to be credited to your original payment method within 5 to 7 working days. If you haven't received the refund, please provide me with your order number so I can check the issue.Secondly, regarding the return shipping fee and withdrawal amount, all refunds are in strict accordance with the refund policy. You can refer to the corresponding policy.Finally, regarding the quality issue you mentioned, we highly value the quality of the clothing. The clothes we make may not be liked by everyone, and we can only do our best to make them. Our clothes are also subject to strict quality inspection before being sent out. If there is indeed a problem with the clothes you mentioned, we will also actively solve it.
We hope to conduct a detailed investigation into your situation and provide you with better assistance. However, after verifying your username, we were unable to find your order number. Therefore, we have sent you a message and sincerely hope you can reply and provide your order information. Looking forward to your reply.
Kindest Regards,
Berlinnova Customer Care Team
I would put zero if that were an…
I would put zero if that were an option. This company is a scam. Do not trust them!!! They will say you have 3-5 day shipping time then say it takes 12-15 business days to process. Then, you only get 50% refund if not cancelled within 24 hours. They completely ripped me off and now my daughter does not have a dress for homecoming. Customer service was very rude saying it was my fault for not reading fine print. I’ve looked all over the order and it is no where on there. They purposefully make it hard to find. Horrible company!!!
In response to their reply, the shipping time is not clear. It does say 12-15 days tailoring time which if you are not customizing a dress then why should it take that long? If you offer expedited shipping then the item should arrive in that time frame. This is not emphasized when you order and it clearly makes you think you will get it in 3-5 days. Also, why only give back 50%? If it takes 12-15 business days for “tailoring” then why can’t I get a refund after only 3 business days. This is a SCAM!!!
Also, as you can see, there is no apology. It is a trick and they offer no compromise. I am a frequent online shopper and this is the worst company policy I’ve ever seen or customer service I’ve ever dealt with.
October 12, 2025
Unprompted review
Reply from Berlinnova
Dear Tiffany Davidson,
Thank you for your patronage and trust. We would like to clarify that shipping times include processing and delivery times, and your order falls within our normal delivery timeframe. This information is clearly displayed below the "Add to Cart" button on the product page.
We have noted that we have canceled your order as requested and will refund you according to our cancellation policy. Customers can review our cancellation policy on our website before purchasing: https://www.berlinnova.com/pages/return-refund-policy
Sincerely,
Berlinnova Customer Service Team
Avoid this site
They will allow you to pay almost $40 in shipping to expedite something but what you're expediting is the dress leaving their store.....NOT the shipping time. Dress had no chance of arriving and there was no date suggested at purchase. They do not answer emails and the live chat attendant offered a partial refund after only three days. This site is an absolute no......they appeal to teens in their search for dresses for school dances.
September 20, 2025
Unprompted review
Reply from Berlinnova
Dear JK,
We sincerely apologize for any inconvenience or frustration you may have experienced. We deeply regret any misunderstanding this may have caused. We understand you may be anxious to receive your order, but we would like to clarify that delivery times include both processing and shipping times, and your order has arrived within the allotted time. This information is clearly displayed below the "Add to Cart" button on the product page.
We want to assure you that we are working hard to get your pre-order items to you as quickly as possible. We recommend that you provide your order number so we can review and verify your order.
Sincerely,
Berlinnova Customer Service Team
⚠️ Buyer Beware ⚠️ Never will I order from here again!
⚠️ Buyer Beware ⚠️
Do not purchase from this company unless you are prepared for poor customer service. Always demand real photos of the exact item they will ship, because what you see advertised may not be what you receive.
In my case, I ordered a prom dress for $140. When it arrived, it was not what I expected. I opened the package, saw the dress, and immediately put it back because it was not to my satisfaction. I requested a refund.
Instead of honoring it, they offered me $10 to keep the dress. When I refused, they increased it to $32. How does that compare to the $140 I spent? Completely unacceptable.
This company is ridiculous. They do not stand behind their products, and they clearly do not value their customers.
❌ I would never, ever order from here again.
❌ Be very, very careful before you spend your money.
September 7, 2025
Unprompted review
Reply from Berlinnova
Dear Dora Leal:
Thank you for your feedback. We are deeply saddened to read your comments. We would like to negotiate with you to the best of our ability to retain your order and provide a partial refund as compensation. However, if you do not wish to retain your order, we will provide a return address. We have noted that your request has been escalated, and our customer service will be providing you with a return address shortly.
We wish you a good day, and please stay in touch.
Sincerely,
Berlinnova Customer Service Team
Do not order from them
Ordered my daughters quince dress back in march! The pic was beautiful.when it arrived it was nothing like the pic. Smelled aweful! I wanted a refund n they offered $40!!! Like wtf is $40 gonna do
March 5, 2025
Unprompted review
Reply from Berlinnova
Dear Toya arvizu
We are very sorry that you were not satisfied with our products. All the return policies are clearly stated on our website. As long as you contact us, we will definitely provide our return address. We adhere to the principle of honesty and treat every customer well. Returning the product and getting a refund after receiving it is a common after-sales measure adopted by all platforms. Even if you are not willing to return the goods, we will still offer you other solutions.
If possible, please provide your order number or the email address you left when placing the order, and we will contact you as soon as possible.
Sincerely
Berlinnova Customer Care Team
I gave 3 stars because it was very…
I gave 3 stars because it was very difficult to return the dress we ordered and I had to keep pushing for a refund.
The dress itself was beautiful, however, not exactly what my daughter wanted, hence the return. The email address on the website is not the actual email address for returns. I got that from PayPal when I opened an investigation. Having to take pictures of the return package and reset is also over the top but it's required so I did it.
July 7, 2025
Unprompted review
Reply from Berlinnova
Dear Brenda Everhart,
Thank you for taking the time to share your feedback regarding your recent experience with our return process.
We are pleased to hear that you found the dress to be beautiful, although we regret that it did not meet your daughter's expectations. Your satisfaction is of utmost importance to us, and we appreciate your understanding in this matter.
We would like to clarify that our return and refund policy stipulates that refunds are processed once the returned package has been delivered to our facility. Additionally, we kindly request that customers provide a tracking number for the return shipment. This information allows us to expedite the refund process and ensure a smooth transaction for our valued customers.
We understand that the requirements for documenting the return may seem excessive, but they are in place to protect both our customers and our business. We appreciate your cooperation in this regard.
If you have any further questions or require assistance, please do not hesitate to reach out to us. We are here to help and ensure that your experience with us is a positive one.
Thank you for your understanding.
Best regards,
Berlinnova Customer Care Team
THIEVES- DO NOT BUY!!!
DO NOT BUY!!!
I bought a dress, returned it due to the bust area not fitting correctly. I followed all of the return instructions, emailed a picture of the package along with a receipt from UPS (which cost be an extra $23) I shipped the dress back 10/29/24 and was notified that they received it. It is 5/16/25 and I still haven’t received my refund. I have emailed monthly and keep getting the run around. I even offered to take the dress back so I have something to show for the $143.00 I spent. BERLINNOVA are THEIVES
September 29, 2024
Unprompted review
Reply from Berlinnova
Dear Kristen Mason,
We are sorry to see that this experience did not meet your expectations.
Cupshe embraces different figures. We’ve spent years designing and perfecting the fit for diverse body types. We appreciate all the feedback received. Therefore, your request has been sent to our Design Team and will be reviewed and taken into consideration. Meanwhile, you can also send a request to our customer service next time when you’re not sure which style suits you the best. We’d be more than glad to offer customized suggestions.
Besides, to meet different demands from our customers, we usually offer several options as solutions to quicken the return/exchange process and save customers' time. Of course, we also support full refunds, which are also given as an option for our customers to choose from. We respect our customers' choices and decisions.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Best reagards.
Berlinnova Cutomer Care
Reply from Berlinnova
Hi ,
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Best Regards,
Berlinnova Cutomer Care
BUYER BEWARE!
BUYER BEWARE! I'm only giving 1 star because I have to. My 16yo daughter ordered this dress on her own with her own money for her Junior Prom. She was very excited for this dress. The shipping info is confusing and in very small print. I went through the order process on my own to test and it's not very clear AT ALL. Her dress was ordered ($177) on April 10th and it's now May 8th and we still have not gotten the dress or even a tracking number... I requested a refund a week after ordering because I realized it would not come in time. Per their policy they only offer a refund for shipping fees after 120 hours(?). After some push back they offered to "only charge me $100" for the dress that has not been sent yet. I said please just send the dress if we can't get a refund. This was on April 23rd. They also take at least a full day to reply. This is the worst customer service I've ever received from a company. The person emailing me was very condescending, snippy and rude. I will NEVER do business with them again. I noticed that most of the positive reviews on here are fake. You can tell because they placed the order number right after every single positive review. Kinda obvious. After googling the dress I also realized these are just replicated dresses from actual designers. If you choose to do busines with this company be very mindfull to locate all of the fine print.
UPDATE: I will not be responding. The customer service I received was terrible. The inability to offer a refund for a dress that wasn’t shipped yet was questionable. The dress finally arrived and it’s awful. Not at all like the photo. The photo I found out was taken from the real designer of that dress.
April 21, 2025
Unprompted review
Reply from Berlinnova
Dear Jaclyn Campbell,
we apologize for this inconvenience and empathize with your frustraion.
Firstly, we are an international company with branches in many countries and we have warehouses all over the world. Your order will come from whichever warehouse is closest to you and has the product you ordered in stock.
Secondly, regarding the shipping time, we understand that it can be frustrating when orders take longer than expected. Please note that All of our items have a processing time shown clearly on the delivery page, which will be up to 1 business day after an order is made. Meanwhile, Delivery Time = Warehouse Processing Time + Shipping Time. Besides, business days are Monday-Friday, excluding public holidays. We always aim to get our orders to our customers as quickly as possible, but sometimes shipping times can vary due to factors beyond our control.
Finally, we would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. So we have sent you a message and would highly appreciate it if you could get back to us with your order information. Looking forward to your response.
Best regards.
Berlinnova Cutomer Care
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