Queendancer Reviews 

258
•
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained that the products received were of poor quality, made with cheap fabric, and looked completely different from the online descriptions. Consumers also noted that the sizing was completely inaccurate, running much smaller than expected, and that returning items involved unexpected international shipping costs and unhelpful service. Some reviewers were happy with their purchases, mentioning that the clothing actually fit well, looked impressive, and even exceeded expectations. A few people pointed out that the purchasing process was smooth, with outfits arriving on time and making special celebrations truly memorable.

What people talk about most

Product

Customers consistently note negative experiences with product quality, reporting that items arrive... See more

Quality

Reviewers highlight negative aspects of quality, expressing widespread disappointment with substandard... See more

Return policy

People report negative experiences with return policy, stating that the process is frustrating and expensive.... See more

Refund

Customers had negative experiences with refund policies, reporting that they received only a fraction of... See more

Order

Consumers find order experiences to be deeply polarized. While some reviewers reported a good and easy... See more

Reviews shaping this summary

Rated 1 out of 5 stars

SCAM SCAM SCAM This is a total scam company. Not based in UK Product received is not what was advertised Sizings are poor Fabric disgusting and not what was advertised Refund for get about... See more

Rated 1 out of 5 stars

Appalling service. Delivery offered is misleading. When items finally arrived and I tried to return the customer service team offered me a £3 refund - I had spent over £80, £18 of which was fo... See more

Company replied

Rated 1 out of 5 stars

Bought a dress for my wedding next year. The sizing is ridiculously small so asked to return. They make the return cost so ridiculously prohibitive it’s just not worth doing. I’m getting £6! I again m... See more

Rated 1 out of 5 stars

Be very careful to read through all the fine print about processing/shipping and refunds with this company. Spent £120, items arrived late and after paying to post to Texas, after they took off a proc... See more



Contact info

1.9

Poor

TrustScore 2 out of 5

258 reviews

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1-star

Asks customers to review

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Replied to 6% of negative reviews

Typically replies within 48 hours

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1.9

All reviews

(258)

35 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not buy anything from this company

Do not buy anything from this company, the sizing is not accurate and they make it impossible to return the items
It is fraud and they are literally stealing your money
Avoid at all costs

October 30, 2026
Unprompted review
Queendancer logo

Reply from Queendancer

Dear Arlene Graham,

We are so sorry to read your review 😔💔, and we completely understand why you feel this way. Inaccurate sizing and a return process that feels impossible are exactly the kind of problems we should never let happen — we hear you, and your frustration is entirely justified 😤🙏.
We don't want to leave things like this. Our team is already looking into your case 🔍, and we would really appreciate the chance to put it right 🤝.
So that we can find your order and get started straight away, please send your order number to service@queendancer.com 📧📦. Once it arrives, our team will look into the sizing issue and the return for you, and come back to you with a solution 📩✨
Thank you for speaking up — feedback like yours is how we improve 🙏. We're sorry again for the trouble this has caused, and we hope to hear from you soon so we can help 😊💗.

Best regards,
Queendancer Customer Care Team

Rated 1 out of 5 stars

Wrong goods received

Ordered size 12 dress received size, dress cost over £100, will only give £18.00 refund disgraceful

October 22, 2026
Unprompted review
Queendancer logo

Reply from Queendancer

Dear Claudette,

Thank you for sharing your feedback, and we are sincerely sorry to hear that your experience did not meet your expectations. We fully understand your frustration regarding the fit of the dress and the refund options offered, and we sincerely apologize for the inconvenience this situation has caused.

Regarding your concern that you received the wrong item, we would like to clarify that we have carefully verified your order, and the dress was dispatched in the correct size as ordered. We understand that the dress was too tight across the bust and hips, and we regret that the fit did not work out as you had hoped. Standard sizing cannot always accommodate every customer's proportions, which is why we always recommend reviewing the size chart carefully before ordering, and we also offered options such as a tailor's adjustment refund or a partial refund as goodwill gestures.

We would like to confirm that we have located your order. Our customer service team has already reviewed your case and sent you a new solution. Please kindly check your email, including your spam folder, for the latest update from our team. If you have any further questions or would like us to review your case again, please do not hesitate to contact us at service@queendancer.com, and we will do our best to assist you.

We sincerely apologize once again for the inconvenience and appreciate your patience. Your feedback has been noted, and we will continue working to improve our products and service.

Best regards,
Queendancer Customer Care Team 🌷

Rated 5 out of 5 stars

I ordered a dress and sadly it didnt…

I ordered a dress and sadly it didnt fit. Gigi made the return process easy and seamless. Fifi was quick to respond and beyond helpful!

October 19, 2026
Queendancer logo

Reply from Queendancer

Dear Customer,

Thank you so much for your lovely review! 💖 We're sorry to hear that the dress didn't fit – we completely understand how disappointing that can be. But we're so glad that Gigi made the return process easy and seamless for you! ✨

It's also wonderful to know that Fifi was quick to respond and beyond helpful. That kind of attentive, caring support is exactly what we always aim to provide! Your kind words have been shared with both Gigi and Fifi personally – they will be overjoyed to know that their efforts made such a positive difference for you! 🥰

We truly appreciate your trust in Queendancer, and we hope to have the chance to help you find something that fits perfectly in the future! 💕

If there's anything else we can help you with, please don't hesitate to reach out – we're always here for you! 💌

Best regards,
Queendancer Customer Care Team 🌷

Rated 1 out of 5 stars

A total con and rip off

A total con and rip off. The outfit was not the same as shown, cheap rubbish not fit for the dressing up box never mind an event. They also try to scam you on returns.

April 15, 2026
Unprompted review
Rated 1 out of 5 stars

Beware - refund scam

Be very careful to read through all the fine print about processing/shipping and refunds with this company. Spent £120, items arrived late and after paying to post to Texas, after they took off a processing and handling fee, managed to recover £56.35, minus the cost to me to post to Texas - £33.65, the ‘refund’ came to £22.70, so lost £93.70 on this and spent a great deal off time faffing around answering emails, taking photos etc. I would not bother if I were you.

July 16, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM
This is a total scam company.
Not based in UK
Product received is not what was advertised
Sizings are poor
Fabric disgusting and not what was advertised
Refund for get about it you have AI responses that regurgitate same answers
No integrity
No human response
Expect a return to be paid by you for shipping to USA within 7 days - totally unrealistic
Delivery date said 3-7 days ended being close to a month and missed the event that the dress was needed for.
SCAM SCAM SCAM

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I ordered my son’s pink prom suit online, and I couldn’t be more impressed. The quality was even better than I expected, and the colour was absolutely stunning. It fitted really well, looked exactly like the photos, and made my son feel so confident on his prom night.

We received so many compliments, and everyone commented on how smart he looked. Ordering was easy, delivery was quick, and the suit was excellent value for money.

Thank you for helping make such a special occasion even more memorable. I would definitely recommend to anyone looking for a prom suit!

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

Scam- dress arrived long after I needed…

Scam- dress arrived long after I needed it. Sewing is like a textile student at high school. Fabric cheap and nasty and would go up like a shot if near a flame. Horrid. Went to return it I could either ship to states and pay taxes and fun return myself or get a refund at only a third of the price I paid. Scam scam scam so fed up with these companies. Terrible customer service

June 24, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t buy from them

Don’t buy from them. They took ages to ship the dress. Their sizes are way too small and narrow. They make it hard to return the items and customer service is shocking.

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

Please avoid

Bought a dress for my wedding next year. The sizing is ridiculously small so asked to return. They make the return cost so ridiculously prohibitive it’s just not worth doing. I’m getting £6! I again made the rookie error of not checking here. Please avoid

May 25, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs my mum…

Avoid this company at all costs my mum got a trouser suit for my wedding but it doesn’t fit and the quality is awful I’ve emailed them plenty of times asking for a refund but got no response it dreadful company

May 11, 2026
Unprompted review
Rated 1 out of 5 stars

Shocking company avoid at all cost

Shocking company avoid at all cost , received a faulty item and the where not interested I went through my original payment method and they agreed to full refund if I paid to send it back to Texas at a cost to me which included import tax of £20 and shipping I obviously chose not to do this as I feel I would just end up been another £40 plus out of pocket , so decided to cut my loses . Will never use this company again and would advise to avoid at all cost .

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered for grandma's funeral

Ordered a dress for my great grandmas funeral as her favourite colour was lilac.

I ordered a size 12 as I was in between 10 and 12. A size 8 has arrived. And it looks like a dress from Shein. Shocking quality

May 11, 2026
Unprompted review
Rated 1 out of 5 stars

Recieved the dress but the quality…

Recieved the dress but the quality definitely isn't there, I bought it for my daughters wedding and unfortunately didn't read the reviews (rookie error)... I have emailed the company many times for instructions to return but never answer back.. avoid this company!!... I'm now stuck with a dress I stupidly paid £100 for worth about a fiver!!

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

If I could assign zero stars

If I could assign zero stars, I would. I communicated with someone for two weeks about a refund to no avail! I’ve sent links to the dress I ordered, photos of the dress I received, and a copy of my invoice (which they should have)! The dress I ordered was gorgeous online. When I received it, the color was completely different. The dress is a size 12, but the waistline is a size 6! I was given several “return” options, none of which included providing me with a label. I’m not paying to return the dress because I don’t believe they will ever refund my money. They have basically stolen my money! Something needs to done. PLEASE DO NOT ORDER FROM QUEENDANCER!

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

Misleading Quality & Return Nightmare

The item I received was poor quality and nothing like the photos. Queendancer refused a prepaid return, demanding I pay for international shipping to the USA for their mistake. They only offered useless coupons instead of a refund. Terrible quality and even worse customer service. I had to go through my credit card company and ask for an chargeback to get my £100+ back which took months. Avoid this misleading company!

April 9, 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY FROM THIS COMPANY

STAY AWAY FROM THIS COMPANY! CON ARTISTS !

I ordered a dress for a wedding in February. They kept telling me not to worry and my dress would definitely arrive by the wedding . The dress never turned up and I had to find another last minute. Really awful stressful time . They lied and lied all the way through the process. I’ve still not received the dress to this date yet they are now clamimg they have delivered it when they haven’t and are not ignoring me . They told me that I have to pay to return the dress even though they failed to deliver it on time and I’d already paid £13 in postage . Honestly disgusting . I believe this company if a con and they take your money with no intention of delivering the dresses . God knows where my dress is !! Too late now wedding been and gone .

March 16, 2026
Unprompted review

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