Bespoke Gazebos Ltd Reviews 61

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

From start to finish, the service was outstanding and the level of workmanship truly exceeded my expectations. Carl & the team was professional, punctual, and clearly took great pride in what they do... See more

Company replied

Rated 5 out of 5 stars

We were very impressed from start to finish with the quality of service and build we received. Lynn was our first point of call, a very professional interaction that gave us confidence to select the f... See more

Company replied

Rated 4 out of 5 stars

Brilliant, excellent lads did a fine job, good quality, we’re really pleased. We paid price quoted (approx 4.5 thousand pounds) before work began, then we had an email for another payment on day work... See more

Company replied

Rated 5 out of 5 stars

First Class in everything !! - The service from first contact with Lynn was top notch - clear answers, quality assurances which were delivered in full by the on site team Carl, Al and Connor. Very pro... See more

Company replied

Company details

  1. Gazebo Builder

Written by the company

Our gazebos have a substantial choice of timber posts to choose from All of which make a great garden focal point. Our Halica Open Gazebo is perfect for creating a sheltered area within your garden. Offering shade from the sun and protection from the summer rain, our gazebos are suitable for sheltering your garden furniture set to create an outdoor dining area. Featuring six inch posts, along with our unique roof construction to support the stunning pyramid style roof with a flat line top to ensure no planning permission required. For the perfect finishing touch, each gazebo is supplied with stunning coloured felt shingles - are available in black, red or green Manufactured using the highest quality timber, pressure treated pine for longevity.  WHY CHOOSE US No Planning Permission Required Full Installation at no extra cost, not flat pack Roofing Shingles included, Unlike some competitors Torch on felt, no unsightly nails holding up felt Stylish TG & V cladding roof instead of plain boarding Robust 6 inch posts, other competitors offer 4 inch Pressure treated Spruce Ten year guarantee


Contact info

4.8

Excellent

TrustScore 5 out of 5

61 reviews

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Rated 5 out of 5 stars

New Gazebo

From start to finish, the service was outstanding and the level of workmanship truly exceeded my expectations.
Carl & the team was professional, punctual, and clearly took great pride in what they do. Every detail was handled with care, and the quality of the build was exceptional - Thank you

April 2, 2026
Unprompted review
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Reply from Bespoke Gazebos Ltd

Thank you so much Paul for taking the time to review Bespoke Gazebos so Positively. We hope you enjoy your new gazebo
From all of the team

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Rated 5 out of 5 stars

First Class in everything !

First Class in everything !! - The service from first contact with Lynn was top notch - clear answers, quality assurances which were delivered in full by the on site team Carl, Al and Connor. Very prompt arrival on the day, very efficient in construction - left garden in perfect condition - I cannot recommend the product or the company high enough - well done to all at Bespoke Gazebos !

August 28, 2025
Unprompted review
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Reply from Bespoke Gazebos Ltd

Thank you so much for your time to write such a positive review. We hope you have much pleasure from your new gazebo
Thank you once again

Rated 5 out of 5 stars

Don't hesitate!

From start to finish, it felt like we were dealing with good people who cared about the service provided.
I now have an excellent (6x3) gazebo, very well constructed and for a decent price. 'Bespoke' is the right word too as they were happy to accommodate any changes we had in mind. The team set off at 3:30am to reach us around 10:45am, and the Gazebo was built before 5pm (weather was good!). Really nice guys too and a pleasure to deal with - they cleared up thoroughly too!
Can't recommend them highly enough.

August 20, 2025
Unprompted review
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Reply from Bespoke Gazebos Ltd

Thank you for your review, we are so happy you are pleased with your new gazebo. It means so much to us as a family run business to have this positive response

Rated 5 out of 5 stars

If you need a Gazebo look nowhere else…

If you need a Gazebo look nowhere else you wont find a better Company in the UK in my opinion! This is my 2nd Gazebo from Bespoke and this one was indeed 'bespoke' a huge 52 square meters made to measure! It is simply amazing! As before the workmanship, professional approach (from start to finish) was unreal and a breath of fresh air. They grafted from start to finish, were polite and respectful to the property and I just cannot recommend this family business enough from initial enquiry to the end result. Thank you!

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Good Company. Good workmen. Good job!!

Carl and Al arrived just before 8am and started work promptly. Two very good workmen who just got on with the job of installing our new 3 metre Gazebo. My wife and I are very pleased with the finished result, and would not hesitate to recommend this company to anyone who is thinking about having a Gazebo installed. Thank you to Bespoke Gazebos.

May 7, 2025
Unprompted review
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Rated 5 out of 5 stars

New Porch - Made to look like it was always there

Absolutely blown away by not only the finished result of our new porch but also by the service from start to finish - The installation was seamless and trouble free, nothing was too much trouble for Richard, Carl, Al and 'Latte'. An absolute dream of a company to work with. So good I am trying to think of where I could put a gazebo in our garden just so they can come back and do some more work. The finished result looks like it was built when the original pub was built.... in 1826. Beautiful work guy's.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Company !

Thank you so much to the whole team at Bespoke Gazebo’s! Absolutely fantastic service from the whole team ! The Team drove from Havant in Hampshire for two days to erect the Gazebo. The workmanship is fantastic and the guys led by Carl are very hardworking, polite and efficient.
The quality and price of the Gazebo is excellent. We would have no hesitation in recommending them.
We have already recommended two of our Friends to Bespoke Gazebo’s.
Thank you all once again for being amazing:) Happy Customers from Maidstone

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Where do I start

Where do I start, the guys arrived this morning to erect our gazebo. They have worked so hard all day, and the end result..... just wow. The craftsmanship is outstanding, attention to detail amazing. To have the 3 guys here working was a pleasure. They were friendly and worked tirelessly.
Thank you so very much.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

What a fantastic company to deal with

What a fantastic company to deal with. I had a new design made by them that they hadnt completed before. They told me it would be completed in 6 days and I was sceptical, however they started and worked hard throughout the build in all manner of bad weather and it was done on time as promised. I wouldnt hesitate in recommending to anyone.

May 21, 2024
Unprompted review
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Rated 5 out of 5 stars

Fabulous Gazebo

The Bespoke gazebo team built us a gazebo that exceeded expectations, we are very happy with it. The team had vision and great ideas that helped us plan the correct structure for our garden. They were punctual, tidy and had exceptional attention to detail.
I would highly recommend this company.

April 24, 2024
Unprompted review
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Reply from Bespoke Gazebos Ltd

Thank you very much Jenny for taking the time to write a review and such a positive one too! As a family run business these reviews are very important to us. Another happy & loyal customer. Thank you from Carl & the team

Rated 5 out of 5 stars

“I recently ordered a Halica Open XL…

“I recently ordered a Halica Open XL Gazebo from Bespoke-gazebos.co.uk, and I couldn’t be happier with the entire experience. From the moment I placed my order, their customer service was exceptional. They promptly answered all my questions and even provided me with an install slot that suited my schedule.

On the day of installation, their team arrived early in the morning and efficiently completed the project the same day. I was thoroughly impressed with their professionalism and dedication to getting the job done right.

The quality of the gazebo is outstanding. I have full confidence that it will stand the test of time, thanks to their expert installation and the top-notch materials used.

I highly recommend Bespoke-gazebos.co.uk to anyone in search of high-quality gazebos and impeccable service. Thank you, Bespoke-gazebos.co.uk, for making my outdoor space truly special!”

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

Carl and his team worked like Trojans

Carl and his team worked like Trojans, even during the worst of weathers. Their work is first class as is your product, they were very polite and helpful, nothing was too much trouble. Arrived on time every day usually by 0815 despite a two hour journey each way.
The company from start to completion have been a pleasure to do business with. Will recommend to others.

August 1, 2023
Unprompted review
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Reply from Bespoke Gazebos Ltd

Thank you Sandra for taking the time to write such a positive review for us. We do have an amazing installation team & they all work so hard in any weather. We hope you enjoy your gazebo

Rated 5 out of 5 stars

Great commutation, hard working.

Great commutation! Any questions I had they answered promptly. Carl and his team let us know they were running late due to traffic on the Motoway. Once arrived started work straight away, very friendly, hard working and left our property clean and tidy.
Would highly recommend using bespoke Gazebo. I am very happy with the finished product.

June 15, 2023
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Reply from Bespoke Gazebos Ltd

Thank you Sandra for taking the time too write a review. It was such a shame about the delay on the motorway. We are pleased you were happy with the works & completion of your new gazebo. Enjoy

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Rated 5 out of 5 stars

Excellent Service and Product

I don’t often write reviews but for Bespoke Gazebos I needed to make an exception. We’re absolutely delighted with the end result from our “Halica Large” 5.2m x 3.2m part-clad gazebo.
Carl and his team were very friendly and helpful throughout. But what was above and beyond was how Carl helped us out with our concern of how low the cladding should be. This was because my landscaper was due to come back and lay porcelain tiles after the gazebo was constructed which left the dilemma of how much space to leave to allow the tiles to be laid while not leaving a massive gap. This conversation happened the day they were on site to build the whole Gazebo. Carl was very understanding and simply offered without prompting to come back at a later date and finish the cladding so the finish would be a perfect fit with the tiles. I thought this was exceedingly generous since they had to come all the way back from Hampshire to Essex a month later to complete the job.
I can’t recommend Bespoke Gazebos enough.

May 12, 2023
Unprompted review
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Reply from Bespoke Gazebos Ltd

Thank you Andy for the 5* review. It is very important for us as a family run business to have satisfied customers who take the time to review us. Thank you

Rated 5 out of 5 stars

Brilliant service

Brilliant service very helpful and prompt we have been looking for a long time for the right gazebo these are by far the best we’ve seen very sturdy

May 8, 2023
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Reply from Bespoke Gazebos Ltd

Thank you for taking time out of your day to write a review & for rating 5* We hope you enjoy your new gazebo

Rated 5 out of 5 stars

Don’t go anywhere else.

Great service. Absolutely great product. It looks amazing. Thank you.

We spent weeks looking at different websites trying to find what we wanted. Everyone that has seen the gazebo is more than impressed. You would be foolish to go anywhere else.

May 2, 2023
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Reply from Bespoke Gazebos Ltd

Robert thank you for such a positive review, We are all pleased you managed to find what you wanted & with us!

Rated 5 out of 5 stars

really really good.

really really good.. easy to deal with, guys on site were brilliant polit and efficient. I would highly recommend to anyone looking to have gazebo installed

April 10, 2023
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Reply from Bespoke Gazebos Ltd

Thank you Gavin for taking the time to write your review. Thank you for commenting on how the team are polite & efficient, it really goes a long way for us & our potential customers

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Rated 1 out of 5 stars

Absolutely rubbish service I received…

Absolutely rubbish service I received today, ordered gazebo 3 months ago fully paid in advance, man come and survey my place and recommended me L shaped. Today the man come with gazebo and this gazebo don’t fit right, I still want to build, but the man refused to build, because he is not happy with this, so they taken the gazebo back, about 30 minutes later director call me and ask what happened, I told them exactly what happened. Another 4 hours later received email saying they will refund less money reason is I was rude and behaved very bad with her son, that’s why they taken it back. What a rubbish her son told, I have CCTv everywhere at my property, i want to keep the gazebo, they’re the one who didn’t build is it customers fault? And they cancelled my order not me why they want to keep my money. I have emailed them explain them, if they don’t don’t give full refund then I will go legal route. Everyone I’m not saying they’re bad, all I am saying is fair what they did to me.

March 16, 2023
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Reply from Bespoke Gazebos Ltd

Hajji, Carl & Tom visited you Monday 13th February to discuss your options for the area available. You were delighted when Carl suggested our standard Halica Corner 'L' (L) You was more then happy & paid although underpaid & made a further payment when I asked you. The footprint was sent to you via e mail by myself, for your builders & there were no problems voiced with the size or style of the gazebo. You e mailed 2 weeks prior to your original install date & asked me if we could move the date as your garden was not ready, I happily obliged & offered Monday 30th March & you accepted. When the installation date arrived Thursday 30th March (NOT 3 MONTHS) You decided you wanted it larger which was not possible as the timbers had been cut to your requirements. This is when your behaviour became insulting & began to abuse Carl verbally which is totally unacceptable. The team then made a joint decision to leave site which they did & quite rightly so. I phoned you to discuss the situation & you told me you really needed the Gazebo, which is not going to happen now. I have made it clear to you, we are not prepared to carry out any more surveys or installs to 'any' properties you may own. I deducted a travel fee as this was NOT our error as you had simply changed your mind on the day. The teams day & travelling time had been wasted because of your last minute decision. You have received a FULL refund. You mentioned in your review (Everyone I’m not saying they’re bad, all I am saying is fair what they did to me) So you agree what we did was fair. Thank you for voicing your experience. Lynn

Rated 5 out of 5 stars

Extremely helpful and friendly staff.

Extremely helpful and friendly staff from the office to the garden.

Nothing was too much trouble for the team and they gave sound advice on the positioning and size of our structure. They were also able to attend a day earlier than planned. Such a refreshing change.

It was such a pleasant experience we are trying to decide if we can fit in another build later on.

Can highly reccomend.

March 16, 2023
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Reply from Bespoke Gazebos Ltd

Thank you Tania for your positive review, the weather had been kind to us & the installation team managed to get ahead of themselves, thank you for allowing the install to go ahead one day earlier. Enjoy your new gazebo

Rated 4 out of 5 stars

Brilliant

Brilliant, excellent lads did a fine job, good quality, we’re really pleased. We paid price quoted (approx 4.5 thousand pounds) before work began, then we had an email for another payment on day work finished, no invoice. Everyone was lovely but I just felt that I was being chased for a final payment, oh well a lovely job done.

March 4, 2023
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Reply from Bespoke Gazebos Ltd

Thank you for your response. Our payment terms are made very clear on booking & I apologise that you felt you were being chased for the balance. The invoice was sent as per request. We hope you enjoy your gazebo

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