BESPOKE FRONT DOOR Reviews 153

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the product, often describing their new doors as stunning, beautiful, and well-made, noting improvements in insulation and soundproofing. The staff is frequently highlighted for their professionalism, helpfulness, and attention to detail throughout the entire process, from initial consultation to installation and aftercare. Many appreciate the excellent service and workmanship, feeling well-supported and informed. However, a few other people also felt that there were occasional issues, such as one instance of unreliability with a team member and a complication with an electric release, though these did not detract from the overall satisfaction with the final product and service.

What people talk about most

Product

Customers consistently note positive experiences with product. Reviewers are delighted with the superior... See more

Staff

Customers consistently report positive experiences with the staff. Reviewers frequently praise the team for... See more

Quality

Users describe positive interactions with quality, consistently praising the superior craftsmanship and... See more

Service

Consumers find service to be positive. Many reviewers highlight the professional, informative, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From our initial query about our front door, through to the sales support, fitment, final paint and customer service, the team have been incredible, friendly and professional. I could not recomme... See more

Rated 5 out of 5 stars

Very happy with both the product and the service. Original visit was professional, informative and clearly demonstrated a superior quality product. The follow up was professional and the team were p... See more

Rated 5 out of 5 stars

What a truly great experience we had with Bespoke Front doors. Right from initial consultation with Claudio to the finishing touches with Abdi, everything was handled with care and attention and not r... See more

Rated 5 out of 5 stars

Thank you to everyone at the company, especially Simon for saving my internet which Sky had welded through my old door. The installation day wasn’t stressful at all and everything went smoothly! Ver... See more


Company details

  1. Door Manufacturer

Written by the company

Handmade, period front doors made using accoya timber, supplied and fitted in London


Contact info

4.8

Excellent

TrustScore 5 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks to John and Doug for our brand…

Thanks to John and Doug for our brand new door. It looks great and the installation team did a fantastic job. Bespoke team was very helpful in giving advice and guidance on the more nuanced areas of getting a new door.

August 22, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

We are now the proud owners of a…

We are now the proud owners of a beautiful new door !
Thanks to Doug and the team who were professional and conscientious throughout - really cared about the detail and the design is perfect
Very pleased

July 14, 2021
Unprompted review
Rated 5 out of 5 stars

I echo these fantastic comments

I echo these fantastic comments. Doug and the team were an absolute pleasure to work with. Their attention to detail and advice throughout the process was invaluable. We are so delighted with our new front door. It has transformed our house. I wouldn’t hesitate to recommend them. Thanks so much!

July 14, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fantastic new front door

I'm incredibly happy with my new front door. The team were so helpful throughout the whole process and everything went very smoothly. It looks fantastic and has already had admiring comments. Would highly recommend the product and service.

June 25, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Doors

After researching door suppliers we chose Bespoke Front Door because they were local and from the first meeting were obviously passionate and committed to customer service
We were not wrong . It was a big project but the whole team showed an attention to detail and craftsmanship that gave us confidence and a fantastic door
They don’t rush , they complete the job with thoroughness and pride
John , Rob , James , Des and Doug - Thank you

May 27, 2021
Unprompted review
Rated 5 out of 5 stars

Wonderful new door

Many thanks John and Doug. We are delighted with our new bespoke door. Better than we could have imagined and beautifully made - build to last 100 years or more! Worth the money. Highly recommend

May 8, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

I never write reviews...but these guys…

I never write reviews...but these guys deserve feedback! Great service, caring workmen, aftercare follow up from the owner of the business. From expert pre-sales design to caring artisan like fitters. What not to like...couldn't recommend them highly enough (and a beautiful door).

April 27, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent - I wouldn't hesitate to recommend

We considered many companies to provide and fit our new front door, but when John came to discuss what we wanted and options available it was clear to us that Bespoke Front Door were the firm for us. John was excellent, helped us decide what we wanted and put us at ease. Les and James who fitted the door were experts, real craftsman and very friendly. We really appreciated Doug coming to check out the door and that we were happy with everything too once complete. The product is excellent, as was the fitting process and all around customer service - plus the turn around from the first visit to having the door fitted and finished was much quicker than we'd imagined. I wouldn't hesitate to recommend Bespoke Front Door if you're looking for a new door - thank you!

April 18, 2021
Unprompted review
Rated 5 out of 5 stars

A team of really helpful experts... and a beautiful front door

We have had a fantastic experience with Bespoke Front Door. John was great from the beginning, interpreting exactly what we wanted and sketching the perfect front door design for us. His knowledge regarding period doors meant that the door we had made suits the era of our property and works really well with the interior design elements of the house too. He communicated directly with our builders and was conscientious in travelling back and forth to the house to confirm measurements etc. and to measure up when we realised we needed the front door frame to be replaced too, which meant that much of the process was dealt with very swiftly and without us needing to be involved. The door and frame were beautifully painted and carefully fitted and Doug, another team member, was really informative and helpful with regard to aftercare and providing tips. John and Doug are clearly experts in their field and this shows in our gorgeous front door, which is a work of art.

April 6, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience and fantastic workmanship!

We had such a great experience with Bespoke Front Door. One thing we loved was their absolute patience with what we wanted. There was no pressure or gimmicky sales tactic. We had an idea about the sort of door we wanted and they designed and offered good suggestions. John handled everything to fine detail even down to choosing the type of different glass textures for stained glass design. The experience ended up quite enjoyable. Our front door is better that what we expected and the customer service has been 10/10 would definitely recommend!

April 5, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Fantastic Service

Such a personal, diligent and high-quality job. The care taken, consideration and pride in their work was clear to see; everyone we met from the team was committed to high-quality work, and we are delighted with the outcome.

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with our victorian door and frame replacement

I wouldn't hesitate to recommend bespoke front door.

The whole team have been a pleasure to deal with, from initial site visit and quotation by John, discussing final arrangements leading up to the installation, carpenters Robert and James working tirelessly and to such a high standard, and Desmond getting the paint work perfect.

The door is beautiful, the workmanship has been of a very high quality, and we are thrilled with it.

We got several quotes for this job and bespoke were very competitive.

March 18, 2021
Unprompted review
Rated 5 out of 5 stars

Great professionals

John and Doug's team did an excellent job with our new door. They were always responsive to our queries and reactive to our requests. Great professionals overall. I would highly recommend Bespoke Front Door to anyone looking for a new high quality door.

March 17, 2021
Unprompted review
Rated 5 out of 5 stars

Very pleased indeed with our new front…

Very pleased indeed with our new front door. The workmanship and attention to detail are excellent. The quality of service throughout has also been excellent, with very good advice about options. Highly recommended.

March 7, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Our new front door

We are delighted with our new front door. All communication was efficient and the installation was done in 3 days. The skill of the craftsmanship was admirable.

September 24, 2020
Unprompted review
Rated 5 out of 5 stars

Lovely Craftstmanship and great service

Bespoke Front Door created a beautiful new front door and frame for us, to the exact specifications that we wanted. They asked all the right questions, guided us through the process clearly and agreed to source additional door furniture for us. It was a very pain free experience and I would highly recommend them.

July 27, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look